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  • Exam Name: Salesforce - Implementing Field Service Lightning
  • Last Update: 17-May-2024
  • Questions and Answers: 105
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FSL-201 Questions and Answers

Question # 1

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

A.

Implement Work Types and Skill Assignments.

B.

Implement Assignment Rules and Work Orders.

C.

Assign Skills and Skill Levels to Users.

D.

Assign Skills and Skill Levels to Resources.

Question # 2

Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

A.

Create 5 Resources with 20 hours available a week.

B.

Create a Resource with 20 hours available a day.

C.

Create 100 Service Appointments with Contractors as Required Resources.

D.

Create a Capacity-based Resource with 100 hours capacity a week.

Question # 3

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

A.

Work Order Line Items require a Case for the field technician to perform the work.

B.

All Work Order Line items inherit the required Skills for the associated Asset.

C.

Work Order Line Items require a Service Appointment for a field technician to perform the work.

D.

Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

Question # 4

A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

A.

Deliver Service Report, capture signature, update records, sync device.

B.

Capture signature, sync device, update record, deliver Service Report.

C.

Deliver Service Report, update record, sync device, capture signature.

D.

Capture signature, update record, sync device, deliver Service Report.

Question # 5

Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

A.

Assets and Entitlements.

B.

Assets and Service Contracts.

C.

Accounts and Service Contracts.

D.

Accounts and Assets

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