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  • Exam Name: Oracle Field Service 2021 Implementation Essentials
  • Last Update: 24-Jun-2022
  • Questions and Answers: 132
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1z0-1003-21 Questions and Answers

Question # 1

A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route ontheir mobile device.

How do you use filters to satisfy this requirement?

A.

Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

B.

Create an activity filter with "Activity location < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

C.

Create an activity filter with "Pending Activity Order in 1,2" and set the filter in the Restriction and Filters tab for the UserType of the technician.

D.

Create an activity filter with "Position in route < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

Question # 2

A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.

Upon investigation, they find out that their technicians occasionally have to stop forabout five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.

Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

A.

Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.

B.

Deselect 'Use durations reported to enhance company-wide estimations' setting on the ResourceType configuration screen.

C.

Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.

D.

Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.

Question # 3

Which three configurations will enable booking to automatically close?

A.

specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier

B.

specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier

C.

specific booking intervals at designated times, set for either the same day or from 1-5 days earlier

D.

specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier

E.

specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier

Question # 4

A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. Thesame 'skill A' is also assigned to them directly with a level of 100%.

How will routing consider that resource's level for 'skill A' for activity assignment decisions?

A.

The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

B.

OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

C.

The individual skill assignment takes precedence, so routing will consider the resource to have a level of 100% for 'skill A'.

D.

Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

Question # 5

What happens when you enable the assignment parameter "Limit work by points"?

A.

If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

B.

Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.

C.

Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.

D.

If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

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