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  • Exam Name: Avaya Workforce Engagement Support Certified Exam
  • Last Update: 05-Dec-2023
  • Questions and Answers: 69
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33160X Questions and Answers

Question # 1

When using the capture status tool for troubleshooting, what kind of information is collected?


Summary of thresholds for CPU usage, memory, recordings, and lag time


Details for audio and screen capture, channels, extensions, and workstations


Information on adapters, data sources, recording rules, recorders, and real time monitors.


Summary of all recorded lines

Question # 2

Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?


All server validation information is maintained on a separate logging server


The SR validator attempts to fix any issues it finds


The SR validator compares the current installation and configuration to the requeriment file for that server


The server group and server type are automatically detected by the SR Validator

Question # 3

A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager

Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)









Question # 4

When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)


Pause monitoring command


Start Annotation command


Start monitoring command


Cancel monitoring command

Question # 5

Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)


It removes all the data associated with a recording file when necessary.


It monitors the call buffer to ensure that there is enough free space to.


It deletes the oldest recordings from the drive to make free space for the new recordings


It is used to define and configure disk partitions used for storing.

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