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  • Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
  • Last Update: 17-Jan-2022
  • Questions and Answers: 64
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33820X Questions and Answers

Question # 1

Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.

Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

A.

Secure

B.

ReadyNow

C.

Custom

D.

Enterprise

Question # 2

You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.

The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

A.

320

B.

160

C.

20

D.

80

Question # 3

A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.

Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A.

Amazon Web Services

B.

Oracle Sun Blade 150

C.

CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)

D.

Oracle Fire V880/V890

E.

Avaya Solutions Platform Servers

Question # 4

A customer has provided you with the following solution requirements:

• A 360-degree view of the customer journey across touch points and agent interactions

• Leverage the thin client Interface to reduce costs versus downloading and managing thick clients

• No modifications to the Call Center Elite infrastructure

• Enrich and personalize the customer experience by delivering relevant customer information from multiple sources

To enhance their call center solution, which application solution would you recommend to the customer?

A.

Avaya IX™ Workforce Engagement

B.

Avaya Call Management System

C.

Avaya Workspaces® for Elite

D.

Avaya Breeze®

Question # 5

A customer requires a Call Center feature that will provide the following:

• A routing algorithm to manage agents, call volumes, service levels, and predict call wait time

• As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.

To meet these requirements, which Call Center Elite feature would you recommend?

A.

Advanced Call Vectoring

B.

Business Advocate

C.

Best Service Routing

D.

Expert Agent Selection

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