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  • Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
  • Last Update: 15-Apr-2024
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33820X Questions and Answers

Question # 1

A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.

Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A.

Amazon Web Services

B.

Oracle Sun Blade 150

C.

CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)

D.

Oracle Fire V880/V890

E.

Avaya Solutions Platform Servers

Question # 2

Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.

Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A.

Subscription-based payments

B.

Cloud Contact Center with AACC

C.

Managed Private or Hybrid Networks

D.

Cloud Storage Box

Question # 3

A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.

Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A.

Primary-Secondary

B.

Active-Active

C.

Active-Passive

D.

Primary-Backup

Question # 4

Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A.

Call Center Elite requires CMS.

B.

Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.

C.

CC-Elite can be ordered as a standalone for a 3rd party PBX.

D.

It is sold through Direct and Indirect channels.

E.

Call Center Elite includes Business Advocate.

Question # 5

Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.

To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A.

Avaya SBCE Standard and Advanced Licenses

B.

Avaya SBCE Corporate and Standard Licenses

C.

Avaya SBCE Standard License

D.

Avaya SBCE Corporate License

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