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  • Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
  • Last Update: 29-Mar-2024
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500-442 Questions and Answers

Question # 1

In Finesse, how are different gadgets enabled for specific team members?

A.

Ask an administrator to configure the team with a custom layout.

B.

Only the same type and configuration of gadgets are supported for all users.

C.

Ask the agent to add the gadget to his desktop after launching Finesse.

D.

Ask the supervisor to add the gadget to the agents desktop.

Question # 2

How are additional ICM Tools added?

A.

Script Editor is available in the PG and ICM Router server.

B.

PG Server node will add the additional tools provided in the Administration Tools folder.

C.

Admin Server node will add the additional tools provided in the Administration Tools folder.

D.

The Logger Server node will add the additional tools provided in the Administration Tools folder.

Question # 3

What are the two main features of the Cisco VVB? (Choose two.)

A.

provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

B.

allows an agent to retrieve the required information through voice commands without interacting with a customer

C.

supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

D.

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

E.

allows customers to retrieve the required information through voice commands without interacting with an agent

Question # 4

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A.

the number of calls the agent has taken

B.

the Weight of the attribute

C.

the agent with the Most Attributes

D.

Longest Available

Question # 5

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

A.

Dialed Numbers

B.

Agents

C.

Routing Scripts

D.

Administrative Scripts

E.

Deleted Objects

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is  Sheggy emi
posted on 23-Jan-2023
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gi  Hursell Robert
posted on 14-Jan-2023
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posted on 07-Jan-2023
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posted on 30-Sep-2022
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