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  • Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
  • Last Update: 28-Feb-2024
  • Questions and Answers: 59
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500-442 Questions and Answers

Question # 1

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

A.

configure Skill groups and Skill targets

B.

configure Agent Desk Settings

C.

configure Route teams and Skill targets

D.

configure Agent Route Groups

E.

configure the Administrators

Question # 2

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

A.

PCCE Admin Mode

B.

DPCCE 12K

C.

PCCE 2K

D.

DPCCE 4K

E.

PCCE Lab Mode

Question # 3

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

A.

Cisco Unified Communication Manager Server

B.

Cisco Customer Voice Portal Reporting Server

C.

Cisco Data Browser

D.

Cisco Administration Server and Historical Data Server

E.

Cisco Virtual Voice Browser

Question # 4

Which two steps are required to configure RONA for CCE? (Choose two.)

A.

Survivability

B.

Auto-answer

C.

CCE Web Admin

D.

Scripting logic

E.

Skill target configuration

Question # 5

What are the two main features of the Cisco VVB? (Choose two.)

A.

provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

B.

allows an agent to retrieve the required information through voice commands without interacting with a customer

C.

supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

D.

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

E.

allows customers to retrieve the required information through voice commands without interacting with an agent

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500-442 Testimonials

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is  Sheggy emi
posted on 23-Jan-2023
5 Stars

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gi  Hursell Robert
posted on 14-Jan-2023
5 Stars

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no  Hursell JK
posted on 07-Jan-2023
5 Stars

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posted on 25-Nov-2022
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dm  Ashley
posted on 30-Sep-2022
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