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500-442 PDF + Testing Engine



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  • Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
  • Last Update: 28-Feb-2024
  • Questions and Answers: 59
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500-442 Questions and Answers

Question # 1

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)


configure Skill groups and Skill targets


configure Agent Desk Settings


configure Route teams and Skill targets


configure Agent Route Groups


configure the Administrators

Question # 2

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)


PCCE Admin Mode








PCCE Lab Mode

Question # 3

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)


Cisco Unified Communication Manager Server


Cisco Customer Voice Portal Reporting Server


Cisco Data Browser


Cisco Administration Server and Historical Data Server


Cisco Virtual Voice Browser

Question # 4

Which two steps are required to configure RONA for CCE? (Choose two.)






CCE Web Admin


Scripting logic


Skill target configuration

Question # 5

What are the two main features of the Cisco VVB? (Choose two.)


provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities


allows an agent to retrieve the required information through voice commands without interacting with a customer


supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities


provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time


allows customers to retrieve the required information through voice commands without interacting with an agent

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