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  • Exam Name: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
  • Last Update: 22-Jun-2024
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500-445 Questions and Answers

Question # 1

What are the workflow types in ECE?

A.

Alarm, Inbound, Exception, Default

B.

Inbound, Outbound, Alarm

C.

Default, Inbound, Outbound

D.

Alarm, Outbound, Inbound, Exception

Question # 2

How is Chat Watchdog Interval used?

A.

to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

B.

to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

C.

to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

D.

to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

Question # 3

What are two specifications for reporting templates? (Choose two.)

A.

The availability of templates is controlled by licenses.

B.

A user can only create ten reports per template.

C.

Only one report can be created per template.

D.

Any number of reports can be created from a template.

E.

Templates can be deleted.

Question # 4

Which LDAP URL allows configuration in the properties pane under SSO configuration?

A.

Ldap://idap_server:3269

B.

Ldap://idap_server:80

C.

Ldap://idap_server:443

D.

Ldap://idap_server:3268

Question # 5

Which sequence should be followed while starting ECE?

A.

Services server, Message server, File server, Database server, Application server

B.

No mandatory sequence is needed

C.

Services server, Message server, Database server, File server, Application server

D.

Services server, File server, Database server, Message server, Application server

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500-445 Testimonials

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pa  Rachel Kandor
posted on 21-Nov-2022
5 Stars

I followed very expensive exam sites and when I was preparing for my exam Implementing Cisco Contact Center Enterprise Chat and Email  and its exam code 500-445 I passed the exam.