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  • Exam Name: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
  • Last Update: 22-Jun-2024
  • Questions and Answers: 56
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500-445 Questions and Answers

Question # 1

What are the workflow types in ECE?


Alarm, Inbound, Exception, Default


Inbound, Outbound, Alarm


Default, Inbound, Outbound


Alarm, Outbound, Inbound, Exception

Question # 2

How is Chat Watchdog Interval used?


to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it


to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE


to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE


to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

Question # 3

What are two specifications for reporting templates? (Choose two.)


The availability of templates is controlled by licenses.


A user can only create ten reports per template.


Only one report can be created per template.


Any number of reports can be created from a template.


Templates can be deleted.

Question # 4

Which LDAP URL allows configuration in the properties pane under SSO configuration?









Question # 5

Which sequence should be followed while starting ECE?


Services server, Message server, File server, Database server, Application server


No mandatory sequence is needed


Services server, Message server, Database server, File server, Application server


Services server, File server, Database server, Message server, Application server

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