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  • Exam Name: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
  • Last Update: 04-Mar-2024
  • Questions and Answers: 56
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500-445 Questions and Answers

Question # 1

Which CLI command verifies the authenticity and integrity of a downloaded ISO?


Openssl dgst -sha512 -keyform der -verify -signature


Openssl dst -sha256 -keyform der -verify -signature


Openssl dst -sha512 -keyform der -verify -signature <|SO Image>


Openssl dgst -sha256 -keyform der -verify -signature

Question # 2

Which activities can agents pick and pull?


Agents can pick chats from other agents that belong to the same set of skill groups.


Agents can pick chat from other agents that belong to the different skill groups.


Agents can pick emails from other agents that belong to the same set of skill groups.


Agents can pick emails from other agents that belong to the different skill groups.

Question # 3

What are three steps in a chat process flow? (Choose three.)


The agent selects chat in the gadget.


The application server checks Chat EP configuration.


The application server displays the chat to the agent with a notification.


The customer initiates a chat and hits Chat Entry Point (EP).




EAAS Instances sends NEW_TASK message to MR PIM.

Question # 4

What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?


80 milliseconds


120 milliseconds


240 milliseconds


300 milliseconds

Question # 5

Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)


CCE scripting for chat and email needs to be configured before configuring ECE SSO.


SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.


SS0 is enabled by default; no configuration is necessary.


The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.


ECE should be integrated with PCCE and the SPOG.


$S0 for CCE needs to be configured before agent SSO for ECE will work.

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pa  Rachel Kandor
posted on 21-Nov-2022
5 Stars

I followed very expensive exam sites and when I was preparing for my exam Implementing Cisco Contact Center Enterprise Chat and Email  and its exam code 500-445 I passed the exam.