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  • Exam Name: Healthcare Management: An Introduction
  • Last Update: Sep 12, 2025
  • Questions and Answers: 367
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AHM-250 Practice Exam Questions with Answers Healthcare Management: An Introduction Certification

Question # 6

Wellborne HMO provides health-related information to its plan members through an Internet Web site. Laura Knight, a Wellborne plan member, visited Wellborne's Web site to gather uptodate information about the risks and benefits of various treatment option

A.

shared decision making

B.

self-care

C.

preventive care

D.

triage

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Question # 7

The following statements apply to enrollment statistics for HSAs. Select the answer choice that contains the CORRECT statement.

A.

HSAs have helped expand health care coverage to consumers who were previously uninsured.

B.

The vast majority of enrollees in HSA health plans are wealthy.

C.

Most people receiving coverage through HSA health plans are individuals rather than families.

D.

HSAs appeal primarily to young consumers.

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Question # 8

An HMO’s quality assurance program must include

A.

A statement of the HMO’s goals and objectives for evaluating and improving enrollees’ health status

B.

Documentation of all quality assurance activities

C.

System for periodically reporting program results to the HMO’s board of directors, its providers, and regulators

D.

All the above

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Question # 9

Utilization management techniques that most HMOs use for hospital providers include:

A.

Discharge planning

B.

Case management

C.

Co-payment for office visits

D.

A & B

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Question # 10

The agreement by two or more independent competitors on the prices or fees that they will charge for services is known as:

A.

Tying arrangements

B.

Price fixing

C.

Horizontal group boycott

D.

Horizontal division of markets

Full Access
Question # 11

The process of calculating the appropriate premium to charge purchasers, given the degree of risk represented by the individual or group, the expected costs to deliver medical services, and the expected marketability and competitiveness of the health plan

A.

financing

B.

rating

C.

underwriting

D.

budgeting

Full Access
Question # 12

The following statements describe corporate transactions:

Transaction A – An MCO acquired another MCO.

Transaction B – A group of providers formed an organization to carry out billings, collections, and contracting with MCOs for the entire group of provide

A.

A and C only

B.

A, B, and C

C.

B and C only

D.

A and B only

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Question # 13

To determine fee reimbursements to be paid to physicians, the Triangle Health Plan assigns a weighted value to each medical procedure or service and multiplies the weighted value by a money multiplier. Triangle and the providers negotiate the value of the

A.

diagnosis-related group (DRG) system

B.

relative value scale (RVS)

C.

partial capitation arrangement

D.

capped fee system

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Question # 14

The following statements are about concepts related to the underwriting function within a health plan. Select the answer choice containing the correct statement.

A.

Anti selection refers to the fact that individuals who believe that they have a less-than-average likelihood of loss tend to seek healthcare coverage to a greater extent than do individuals who believe that they have an average or greater-than-average like

B.

Federally qualified HMOs are required to medically underwrite all groups applying for coverage.

C.

Typically, a health plan guarantees the premium rate for a group health contract for a period of five years.

D.

When evaluating the risk for a group policy, underwriters typically focus on such factors as the size of the group, the stability of the group, and the activities of the group.

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Question # 15

When determining the premium rates it will charge a particular group, the Blue Jay Health Plan used a rating method known as community rating by class (CRC). Under this rating method, Blue Jay

A.

was allowed to use no more than four rating classes when determining how much to charge the group for health coverage

B.

was required to make the average premium in each class no more than 105% of the average premium for any other class

C.

divided its members into rating classes based on demographic factors, experience, or industry characteristics, and then charged each member in a rating class the same premium

D.

charged all employers or other group sponsors the same dollar amount for a given level of medical benefits, without adjustments for age, gender, industry, or experience

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Question # 16

Which of the following people would be considered part of the individual market segment?

A.

John is eligible for Medicare.

B.

Julie has coverage through an employer group.

C.

James works for an employer that does not offer health coverage.

D.

Jenny is eligible for Medicaid.

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Question # 17

The Venus Hospital provides medical care to paying patients, as well as to people who either have no healthcare coverage and cannot pay for the care by themselves or who receive services at reduced rates because they are covered under government sponsored

A.

anti selection

B.

cost shifting

C.

receivership

D.

underwriting

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Question # 18

Which of the following is(are) CORRECT?

(A) Staff model HMOs can achieve maximum economies of scale but are heavily capital intensive.

(B) Staff model HMOs are closed panel.

(C) Staff model HMOs operate out of ambulatory care facilities.

A.

A & B

B.

None of the listed options

C.

B & C

D.

All of the listed options

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Question # 19

Which of the following is NOT a factor that is used by MCOs to determine which services will undergo utilization review?

A.

Cost per procedure

B.

Concurrent review

C.

Cost of review

D.

Access requirements

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Question # 20

Combined system of preventive, diagnostic and therapeutic measures that focuses on management of specific chronic illness or medical conditions are:

A.

Utilization Review

B.

Case Management

C.

Demand Management

D.

Disease management

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Question # 21

Integration of provider organizations is said to occur when

A.

Previously separate providers combine & come under common ownership or control.

B.

Two or more providers combine their business operations that they previously carried out separately.

C.

Both A & B

D.

None of the above

Full Access
Question # 22

Which of the following is NOT a preventive care initiative often used by health plans?

A.

Screening for high blood pressure

B.

Maternity management programs

C.

Vaccines

D.

Physical therapy

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Question # 23

The following types of CDHPs allow federal tax advantages including the ability to roll funds from one year to the next:

A.

MSAs, HRAs, HSAs

B.

FSAs, MRAs, HRAs

C.

FSAs, HRAs, HSAs

D.

FSAs, MRAs HSAs

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Question # 24

The National Committee for Quality Assurance (NCQA) is a nonprofit organization that accredits health plans and other healthcare organizations. Under the current NCQA accreditation program, a health plan's accreditation score is determined, in part, by pe

A.

is a performance-measurement tool designed to help healthcare purchasers and consumers compare quality offered by different plans.

B.

divides performance measures into 8 domains, and organizes reporting measures under these domains.

C.

is updated annually and measures are changed or new measures added.

D.

all of the above

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Question # 25

The following statement(s) can correctly be made about electronic data interchange (EDI):

A.

EDI differs from eCommerce in that EDI involves back-and-forth exchanges of information concerning individual transactions, whereas eCommerce is the transfer of d

B.

Both A and B

C.

A only

D.

B only

E.

Neither A nor B

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Question # 26

A differences between managed indemnity & traditional indemnity

A.

Include precertification and utilization review techniques

B.

Both are the same

C.

Include network and quality review techniques

D.

A & B

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Question # 27

In order to cover some of the gap between FFS Medicare coverage and the actual cost of services, beneficiaries often rely on Medicare supplements. Which of the following statements about Medicare supplements is correct?

A.

The initial ten (A-J) Medigap policies offer a basic benefit package that includes coverage for Medicare Part A and Medicare Part B coinsurance.

B.

Each insurance company selling Medigap must sell all the different Medigap policies.

C.

Medicare SELECT is a Medicare supplement that uses a preferred provider organization (PPO) to supplement Medicare Part A coverage.

D.

Medigap benefits vary by plan type (A through L), and are not uniform nationally.

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Question # 28

The following statements are about preferred provider organizations (PPOs). Select the answer choice that contains the correct statement.

A.

PPOs generally assume full financial risk for arranging medical services for their members.

B.

PPOs generally pay a larger portion of a member's medical expenses when that member uses in-network providers than when the member uses out-of-network providers.

C.

PPO networks may include primary care physicians and hospitals, but generally do not include specialists.

D.

In a PPO, the most common method used to reimburse physicians is capitation.

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Question # 29

The main purpose of the Health Plan Employer Data and Information Set (HEDIS) is to provide

A.

expert consultation to end-users for solving specialized and complex healthcare problems through the use of a knowledge-based computer system

B.

a comprehensive accreditation for PPOs

C.

measurements of plan performance and effectiveness that potential healthcare purchasers can use to compare quality offered by different healthcare plans

D.

a mathematical model that can predict future claim payments and premiums

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Question # 30

The Hill Health Plan designed a set of benefits that it packaged in the form of a PPO product. Hill then established a pricing structure that allowed its product to compete in the small group market, and it developed advertising designed to inform potential

A.

The number of specialists in Hill's network of providers.

B.

The price for the PPO product.

C.

Hill's ability to report utilization data.

D.

Hill's use of brokers to market its PPO product.

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Question # 31

The NAIC adopted the HMO Model Act in order to provide a system of ongoing regulatory monitoring of HMOs. All of the following statements are correct about the HMO Model Act EXCEPT that it:

A.

Regulates HMO operations in two critical areas: financial responsibility and healthcare delivery.

B.

Requires each HMO to send state regulators an annual report describing the HMO's finances and operations.

C.

Focuses on three key aspects of healthcare delivery: network adequacy, quality assurance, and grievance procedures.

D.

Requires state insurance departments to conduct annual examinations of an HMO's operations, quality assurance programs, and provider networks.

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Question # 32

System classifies hundreds of hospital services based on a number of criteria, such as primary and secondary diagnosis, surgical procedures, age, gender, and the presence of complications.

A.

Carve-out

B.

DRG

C.

Global capitation

D.

Partial capitation

Full Access
Question # 33

Advantages of EDI over manual data management systems

A.

Speed of data refer

B.

Loss of data integrity

C.

All of the above

D.

None of the above

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Question # 34

The act which requires each group health plan to allow employees and certain dependents to continue their group coverage for a stated period of time following a qualifying event that causes the loss of group health coverage is:

A.

ERISA

B.

COBRA

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Question # 35

The following statements are about federal laws that affect healthcare organizations. Select the answer choice containing the correct response.

A.

The Women's Health and Cancer Rights Act (WHCRA) of 1998 requires health plans to offer mastectomy benefits.

B.

The Health Care Quality Improvement Act (HCQIA) requires hospitals, group practices, and HMOs to comply with all standard antitrust legislation, even if these entities adhere to due process standards that are outlined in HCQIA.

C.

The Newborns' and Mothers' Health Protection Act (NMHPA) of 1996 mandates that coverage for hospital stays for childbirth must generally be a minimum of 24 hours for normal deliveries and 48 hours for cesarean births.

D.

Although the Mental Health Parity Act (MHPA) does not require health plans to offer mental health coverage, it imposes requirements on those plans that do offer mental health benefits.

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Question # 36

Arrange the following provider organizations in the order ranging from least integrated.

I. Physician Practice Management (PPM) company

II. Integrated Delivery System (IDS)

III. Group Practice Without Walls (GPWW)

IV. Independent Practice Association (IPA)

A.

I, II, III, IV

B.

IV, III, I, II

C.

I, II, IV, III

D.

I, IV, II, III

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Question # 37

Health plans may use different capitation arrangements for different levels of service. One typical capitation arrangement provides a capitation payment that may include primary care only, or both primary and secondary care, but not ancillary services. The

A.

global capitation arrangement

B.

gatekeeper arrangement

C.

carve-out arrangement

D.

partial capitation arrangement

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Question # 38

From the following choices, choose the definition that best matches the term Screening

A.

A technique used to educate plan members on how to distinguish between minor problems and serious conditions and effectively treat minor problems themselves

B.

A technique used to determine if a health condition is present even if a member has not experienced symptoms of the problem

C.

A technique in which information about a plan member's health status, personal and family health history, and health-related behaviors is used to predict the member's likelihood of experiencing specific illnesses or injuries

D.

A technique used to evaluate the medical necessity, appropriateness, and cost-effectiveness of healthcare services for a given patient

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Question # 39

Arthur Moyer is covered under his employer's group health plan, which must comply with the Consolidated Omnibus Budget Reconciliation Act (COBRA). Mr. Moyer is terminating his employment. He has elected to continue his coverage under his employer's group

A.

18 months, but his coverage under COBRA will cease if he obtains group health coverage through another employer.

B.

18 months, even if he obtains group health coverage through another employer.

C.

36 months, but his coverage under COBRA will cease if he obtains group health coverage through another employer.

D.

36 months, even if he obtains group health coverage through another employer.

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Question # 40

Before the Leo Health Maintenance Organization (HMO) received a certificate of authority (COA) to operate in State X, it had to meet the state's licensing requirements and financial standards which were established by legislation that is identical to the

A.

receive compensation based on the volume and variety for medical services they perform for Leo plan members, whereas the specialists receive compensation based solely on the number of plan members who are covered for specific services

B.

have no financial incentive to practice preventive care or to focus on improving the health of their plan members, whereas the specialists have a positive incentive to help their plan members stay healthy

C.

receive from the IPA the same monthly compensation for each Leo plan member under the PCP's care, whereas the specialists receive compensation based on a percentage discount from their normal fees

D.

receive compensation based on a fee schedule, whereas the specialists receive compensation based on per diem charges

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Question # 41

A health plan's ability to establish an effective provider network depends on the characteristics of the proposed service area and the needs of proposed plan members. It is generally correct to say that

A.

health plans have more contracting options if providers are affiliated with single entities than if providers are affiliated with multiple entities

B.

urban areas offer more flexibility in provider contracting than do rural areas

C.

consumers and purchasers in markets with little health plan activity are likely to be more receptive to HMOs than to loosely managed plans such as PPOs

D.

large employers tend to adopt health plans more slowly than do small companies

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Question # 42

By definition, the marketing process of defining a certain place or market niche for a product relative to competitors and their products and then using the marketing mix to attract certain market segments is known as

A.

branding

B.

positioning

C.

database marketing

D.

personal selling

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Question # 43

From the following answer choices, choose the description of the ethical principle that best corresponds to the term Autonomy

A.

Health plans and their providers are obligated not to harm their members

B.

Health plans and their providers should treat each member in a manner that respects the member's goals and values, and they also have a duty to promote the good of the members as a group

C.

Health plans and their providers should allocate resources in a way that fairly distributes benefits and burdens among the members

D.

Health plans and their providers have a duty to respect the right of their members to make decisions about the course of their lives

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Question # 44

Before an HMO contracts with a physician, the HMO first verifies the physician's credentials.

Upon becoming part of the HMO's organized system of healthcare, the physician is typically subject to

A.

both recredentialing and peer review

B.

recredentialing only

C.

peer review only

D.

neither recredentialing nor peer review

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Question # 45

Col. Martin Avery, on active duty in the U.S. Army, is eligible to receive healthcare benefits under one of the three TRICARE health plan options. If Col Avery elects to participate in TRICARE Prime, he will be

A.

able to obtain full benefits for services obtained from network and non-network providers

B.

subject to copayment, deductible, and coinsurance requirements for any medical care he receives

C.

required to formally enroll for coverage and pay an enrollment fee

D.

assigned to a primary care manager who is responsible for coordinating all his care

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Question # 46

In most cases, medical errors are caused by breakdowns in the healthcare system rather than by provider mistakes.

A.

True

B.

False

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Question # 47

From the following answer choices, choose the description of the ethical principle that best corresponds to the term Autonomy

A.

Health plans and their providers are obligated not to harm their members

B.

Health plans and their providers should treat each member in a manner that respects the member's goals and values, and they also have a duty to promote the good of the members as a group

C.

Health plans and their providers should allocate resources in a way that fairly distributes benefits and burdens among the members

D.

Health plans and their providers have a duty to respect the right of their members to make decisions about the course of their lives

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Question # 48

In large health plans, management functions such as provider recruiting, credentialing, contracting, provider service, and performance management for providers are typically the responsibility of the

A.

chief executive officer (CEO)

B.

network management director

C.

board of directors

D.

director of operations

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Question # 49

A public employer, such as a municipality or county government would be considered which of the following?

A.

Employer-employee group

B.

Multiple-employer group

C.

Affinity group

D.

Debtor-creditor group

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Question # 50

In the following sections, we will describe some of the measures health plans use to evaluate the quality of the services and healthcare they offer their members.

Which of the following is the best description of what a 'Process measure' evaluates?

A.

The nature, quantity, and quality of the resources that a health plan has available for member service and patient care.

B.

The methods and procedures a health plan and its providers use to furnish service and care.

C.

The extent to which services succeed in improving or maintaining satisfaction and patient health.

D.

None of the above

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Question # 51

The provision of mental health and chemical dependency services is collectively known as behavioral healthcare. The following statements are about behavioral healthcare. Three of these statements are true and one statement is false. Select the answer choice

A.

Factors that have increased the demand for behavioral healthcare services include increased stress on individuals and families and the increasing availability of behavioral healthcare services.

B.

To manage the delivery of behavioral healthcare services, managed behavioral health organizations (MBHOs) use only two basic strategies: alternative treatment levels and crisis intervention.

C.

The treatment approaches for behavioral healthcare most often include drug therapy, psychotherapy, and counseling.

D.

The development of alternative treatment options, incorporation of community-based resources into the healthcare system, and increased reliance on case management have shifted the emphasis of managed behavioral healthcare from meeting the service needs of

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Question # 52

Which of the choices below contains the four tools used by marketers that make up the 'promotion mix'?

A.

Advertising, personal selling, sales promotion, and publicity.

B.

Advertising, price, sales promotion, and publicity.

C.

Admissions, personal selling, sales promotion, and publicity.

D.

Advertising, personal selling, sales promotion, and privacy.

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Question # 53

One true statement regarding ethics and laws is that the values of a community are reflected in

A.

both ethics and laws, and both ethics and laws are enforceable in the court system

B.

both ethics and laws, but only laws are enforceable in the court system

C.

ethics only, but only laws are enforceable in the court system

D.

laws only, but both ethics and laws are enforceable in the court system

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Question # 54

Primary care case managers (PCCMs) provide managed healthcare services to eligible Medicaid recipients. With regard to PCCMs, it is correct to say that

A.

PCCMs contract directly with the federal government to provide case management services to Medicaid recipients

B.

all Medicaid recipients who live in rural areas must be given a choice of at least four PCCMs

C.

Medicaid PCCM programs are exempt from the Health Care Financing Administration's (HCFA's) Quality Improvement System for Managed Care (QISMC) standards

D.

PCCMs typically receive a case management fee, rather than reimbursement for medical services on a FFS basis, for the services they provide to Medicaid recipients

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Question # 55

Phoebe Urich is covered by a traditional indemnity health insurance plan that specifies a $500 calendar-year deductible and includes a 20% coinsurance provision. When Ms. Urich was hospitalized, she incurred $3,000 in medical expenses that were covered by

A.

1900

B.

2000

C.

2400

D.

2500

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Question # 56

The contract between the Honolulu MCO and Beverley Hills Hospital contains a 90 day cure provision. The Beverley Hills Hospital breached one of the contract requirements on July 31, 2004. The hospital remedied the problem by October 31, 2004. Which of the

A.

The contract would not be terminated as Beverley Hills hospital rectified the problem within 90 days.

B.

The contract would be terminated as Beverley Hills hospital was required to notify Honolulu MCO about the problem at least 90 days in advance.

C.

The contract would be terminated as Beverley Hills hospital was required to rectify the problem within 90 days.

D.

The contract would not be terminated as Beverley Hills hospital may escape adherence to the cure provision.

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Question # 57

The Conquest Corporation contracts with the Apex health plan to provide basic medical and surgical services to Conquest employees. Conquest entered into a separate contract with the Bright Dental Group to provide and manage a dental care program for employee

A.

a negotiated rebate agreement

B.

a carve-out arrangement

C.

an indemnity plan

D.

PBM

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Question # 58

Primary care case managers (PCCMs) provide case management services to eligible Medicaid recipients. With regard to PCCMs it is correct to say that:

A.

PCCMs typically receive a case management fee, rather than reimbursement for medical services on a FFS basis, for the services they provide to Medicaid recipients.

B.

All Medicaid recipients who live in rural areas must be given a choice of at least four PCCMs.

C.

PCCMs receive a case management fee in addition to reimbursement for medical services on a FFS basis.

D.

PCCMs contract directly with the federal government to provide case management services to Medicaid recipients.

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Question # 59

Pharmacy benefit management (PBM) companies typically interact with physicians and pharmacists by performing such clinical services as physician profiling. Physician profiling from a PBM's point of view involves

A.

ascertaining that physicians in the plan have the necessary and appropriate credentials to prescribe medications

B.

compiling data on physician prescribing patterns and comparing physicians' actual prescribing patterns to expected patterns within select drug categories

C.

monitoring patient-specific drug problems through concurrent and retrospective review

D.

establishing protocols that require physicians to obtain certification of medical necessity prior to drug dispensing

Full Access
Question # 60

In the United States, the Department of Defense offers ongoing healthcare coverage to military personnel and their families through the TRICARE health plan. One true statement about TRICARE is that

A.

hospitals participating in TRICARE program are exempt from JCAHO accreditation and Medicare certification

B.

TRICARE enrollees are not entitled to appeal authorization coverage decisions

C.

active duty personnel are automatically considered enrolled in TRICARE Prime

D.

TRICARE covers inpatient and outpatient services, physician and hospital charges, and medical supplies, but not mental health services

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Question # 61

The existing committees at the Majestic Health Plan, a health plan that is subject to the requirements of HIPAA, include the Executive Committee and the Corporate Compliance Committee. The Executive Committee serves as a long-term advisory body on issues

A.

Both 1 and 2

B.

1 only

C.

2 only

D.

Neither 1 nor 2

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Question # 62

The administrative simplification standards described under Title II of HIPAA include privacy standards to control the use and disclosure of health information. In general, these privacy standards prohibit

A.

all health plans, healthcare providers, and healthcare clearinghouses from using any protected health information for purposes of treatment, payment, or healthcare operations without an individual's written consent

B.

patients from requesting that restrictions be placed on the accessibility and use of protected health information

C.

transmission of individually identifiable health information for purposes other than treatment, payment, or healthcare operations without the individual's written authorization

D.

patients from accessing their medical records and requesting the amendment of incorrect or incomplete information

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Question # 63

The Employee Retirement Income Security Act (ERISA) requires health plan members who receive healthcare benefits through employee benefit plans to file legal challenges involving coverage decisions or plan administration at the federal level. Under the te

A.

contract damages, which cover the cost of denied treatment

B.

compensatory damages, which compensate the injured party for his or her injuries

C.

punitive damages, which are designed to punish or make an example of the wrongdoer

D.

all of the above

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Question # 64

The Ark Health Plan, is currently recruiting providers in preparation for its expansion into a new service area. A recruiter for Ark has been meeting with Dr. Nan Shea, a pediatrician who practices in Ark's new service area, in order to convince her to be

A.

Credentialing

B.

Accreditation

C.

A sentinel event

D.

A screening program

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Question # 65

The Courtland PPO maintains computerized records that include clinical, demographic, and administrative data about individual plan members. The data in these records is available to plan providers, ancillary service departments, pharmacies, and others inv

A.

a data warehouse

B.

a decision support system

C.

an outsourcing system

D.

an electronic medical record (EMR) system

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Question # 66

One ethical principle in health plans is the principle of non-malfeasance, which holds that health plans and their providers:

A.

Should allocate resources in a way that fairly distributes benefits and burdens among the members.

B.

Have a duty to present information honestly and are obligated to honor commitments.

C.

Are obligated not to harm their members.

D.

Should treat each plan member in a manner that respects his or her goals and values.

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Question # 67

Lansdale Healthcare, a health plan, offers comprehensive healthcare coverage to its members through a network of physicians, hospitals, and other service providers. Plan members who use in-network services pay a copayment for these services. The copayment

A.

specified dollar amount charge that a plan member must pay out-of-pocket for a specified medical service at the time the service is rendered

B.

percentage of the fees for medical services that a plan member must pay after Magellan has paid its share of the costs of those services

C.

flat amount that a plan member must pay each year before Magellan will make any benefit payments on behalf of the plan member

D.

specified payment for services that was negotiated between the provider and Magellan

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Question # 68

One true statement regarding ethics and laws is that the values of a community are reflected in

A.

both ethics and laws, and both ethics and laws are enforceable in the court system

B.

both ethics and laws, but only laws are enforceable in the court system

C.

ethics only, but only laws are enforceable in the court system

D.

laws only, but both ethics and laws are enforceable in the court system

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Question # 69

Many HMOs are compensated for the delivery of healthcare to members under a prepaid care arrangement. Under a prepaid care arrangement, a plan member typically pays a

A.

fixed amount in advance for each medical service the member receives

B.

a small fee such as $10 or $15 that a member pays at the time of an office visit to a network provider

C.

a fixed, monthly premium paid in advance of the delivery of medical care that covers most healthcare services that a member might need, no matter how often the member uses medical services

D.

specified amount of the member's medical expenses before any benefits are paid by the HMO

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Question # 70

Specialty services that have certain characteristics generally are good candidates for managed care approaches. These characteristics generally include that the specialty service should have

A.

appropriate, rather than inappropriate, utilization

B.

a defined patient population

C.

low, stable costs

D.

a benefit that cannot be easily defined

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Question # 71

The following paragraph contains an incomplete statement. Select the answer choice containing the term that correctly completes the statement. In early efforts to manage healthcare costs, traditional indemnity health insurers included in their health pla

A.

cost shifting

B.

deductibles

C.

underwriting

D.

copy

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Question # 72

Member satisfaction is a critical element of a health plan's quality management program. A health plan can obtain information about member satisfaction with various aspects of the health plan from

A.

surveys completed by members following a visit to a provider

B.

surveys sent to plan members who have not received healthcare services during a specified time period

C.

periodic reports of complaints received by member services personnel

D.

all of the above

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Question # 73

Janet Riva is covered by a traditional indemnity health insurance plan that specifies a $250 deductible and includes a 20% coinsurance provision. When Ms. Riva was hospitalized, she incurred $2,500 in medical expenses that were covered by her health plan.

A.

$1,750

B.

$1,800

C.

$2,000

D.

$2,250

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Question # 74

Patrick Flaherty's employer has contracted to receive healthcare for its employees from the Abundant Healthcare System. Mr. Flaherty visits his primary care physician (PCP), who sends him to have some blood tests. The PCP then refers Mr. Flaherty to a special

A.

an integrated delivery system (IDS)

B.

a Management Services Organization (MSO)

C.

a Physician Practice Management (PPM) company

D.

a physician-hospital organization (PHO)

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Question # 75

Members who qualify to participate in a health plan's case management program are typically assigned a case manager. During the course of the member's treatment, the case manager is responsible for

A.

Coordinating and monitoring the member's care

B.

Approve

C.

Both A and B

D.

A only

E.

B only

F.

Neither A nor B

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Question # 76

John Kerry's employer has contracted to receive healthcare for its employees from the Democratic Healthcare System. Mr. Kerry visits his PCP, who sends him to have some blood tests. The PCP then refers Mr. Kerry to a specialist who hospitalizes him for on

A.

a physician practice organization

B.

a physician-hospital organization

C.

a management services organization

D.

an integrated delivery system

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Question # 77

Medicare Part C can be delivered by the following Medicare Advantage plans:

A.

HCCP, HMO, PPO (local or regional), PFFS or MSA.

B.

CCPs, PFFS or MSA.

C.

HMO, HSA, PPO (local or regional), PFFS or MSA.

D.

HMO, PPO (local or regional), POS, or MSA.

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Question # 78

Medicaid is a jointly funded federal and state program that provides hospital and medical expense coverage to low-income individuals and certain aged and disabled individuals. One characteristic of Medicaid is that

A.

providers who care for Medicaid recipients must accept Medicaid payment as payment in full for services rendered

B.

Medicaid requires recipients to pay deductibles, copayments, and coinsurance amounts for all services

C.

Medicaid is always the primary payer of benefits

D.

benefits offered by Medicaid programs are federally mandated and do not vary by state

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Question # 79

The Advantage Health Plan recently added the following features to its member services program:

1. IVR

2. Active member outreach program

3. Advantage's member services staffing needs are likely to increase as a result of

A.

1

B.

2

C.

1 & 2

D.

Neither 1 nor 2

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Question # 80

The following statement can be correctly made about Medicare Advantage eligibility:

A.

Individuals enrolled in a MA plan must enroll in a stand-alone Part D prescription drug plan.

B.

Individuals enrolled in a MA plan do not have to be eligible for Medicare Part A

C.

Individuals enrolled in an MSA plan or a PFFS plan without Medicare drug coverage can enroll in Medicare Part D.

D.

Individuals can enroll in MA plan in multiple regions.

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Question # 81

Katrina Lopez is a claims analyst for a health plan that provides a higher level of benefits for services received in-network than for services received out-of-network. Ms. Lopez reviewed a health claim for answers to the following questions:

Question A —

A.

A, B, C, and D

B.

A, B, and D only

C.

B, C, and D only

D.

A and C only

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Question # 82

Parable Healthcare Providers, a health plan, recently segmented the market for a new healthcare service. Parable began the process by dividing the healthcare market into two broad categories: non-group and group. Next, Parable further segmented the non-gr

A.

channel segmentation

B.

geographic segmentation

C.

demographic segmentation

D.

product segmentation

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Question # 83

The criteria used to identify and measure healthcare quality are generally divided into three categories: structure, process, and outcomes measures. Structure measures, which relate to the nature and quality of the resources that a health plan has available

A.

length of time patients have to wait at the office to be seen by a provider

B.

percentage of plan physicians who are board-certified

C.

percentage of children receiving immunizations

D.

number of patients contracting an infection in the hospital

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Question # 84

One typical characteristic of an integrated delivery system (IDS) is that an IDS.

A.

Is more highly integrated structurally than it is operationally.

B.

Provides a full range of healthcare services, including physician services, hospital services, and ancillary services.

C.

Cannot negotiate directly with health plans, plan sponsors, or other healthcare purchasers.

D.

Performs a single business function, such as negotiating with health plans on behalf of all of the member providers.

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Question # 85

Janet Riva is covered by a indemnity health insurance plan that specifies a $250 deductible and includes a 20% coinsurance provision. When Ms. Riva was hospitalized, she incurred $2,500 in medical expenses that were covered by her health plan. She incurred

A.

$1,750

B.

$1,800

C.

$2,000

D.

$2,250

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Question # 86

One characteristic of the accreditation process for MCOs is that

A.

an accrediting agency typically conducts an on-site review of an MCO's operations, but it does not review an MCO's medical records or assess its member service systems

B.

each accrediting organization has its own standards of accreditation

C.

the accrediting process is mandatory for all MCOs

D.

government agencies conduct all accreditation activities for MCOs

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Question # 87

Katrina Lopez is a claims analyst for a health plan that provides a higher level of benefits for services received in-network than for services received out-of-network. Ms. Lopez reviewed a health claim for answers to the following questions:

Question A -

A.

A, B, C, and D

B.

A, B, and D only

C.

B, C, and D only

D.

A and C only

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Question # 88

The Ark Health Plan, is currently recruiting providers in preparation for its expansion into a new service area. A recruiter for Ark has been meeting with Dr. Nan Shea, a pediatrician who practices in Ark's new service area, in order to convince her to be

A.

Has ever participated in any quality improvement activities.

B.

Is a participating provider in a health plan that will compete with Ark in its new service area.

C.

Meets the requirements of the Ethics in Patient Referrals Act.

D.

Has had a medical malpractice claim filed or other disciplinary actions taken against her.

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Question # 89

The Acme HMO recruits and contracts directly with a wide range of physicians—both PCPs and specialists—in its geographic area on a non-exclusive basis. There is no separate legal entity that represents and negotiates the contracts for the physicians. The

A.

an independent practice association (IPA) model HMO

B.

a staff model HMO

C.

a direct contract model HMO

D.

a group model HMO

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Question # 90

All CDHP products provide federal tax advantages while allowing consumers to save money for their healthcare.

A.

True

B.

False

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Question # 91

During the risk assessment process for a traditional indemnity group insurance health plan, group underwriters consider such characteristics as a group’s geographic location, the size and gender mix of the group, and the level of participation in the grou

A.

Healthcare costs are typically higher in rural areas than in large urban areas.

B.

The morbidity rate for males is higher than the morbidity rate for females.

C.

The larger the group, the more likely it is that the group will experience losses similar to the average rate of loss that was predicted.

D.

All of the above

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Question # 92

In 1999, the United States Congress passed the Financial Services Modernization Act, referred to as the Gramm-Leach-Bliley (GLB) Act. The primary provisions included under the GLB Act require financial institutions, including health plans, to take several

A.

Notify customers of any sharing of non-public personal financial information with nonaffiliated third parties.

B.

Prohibit customers from having the opportunity to 'opt-out' of sharing non-public personal financial information.

C.

Disclose to affiliates, but not to third parties, their privacy policies regarding the sharing of nonpublic personal financial information.

D.

Agree not to disclose personally identifiable financial information or personally identifiable health information.

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Question # 93

As part of its utilization management (UM) system, the Poplar MCO uses a process known as case management. The following statements describe individuals who are Poplar plan members:

  • Brad Van Note, age 28, is taking many different, costly medications for
A.

Mr. Van Note, Mr. Albrecht, and Ms. Cromartie

B.

Mr. Van Note and Ms. Cromartie only

C.

Mr. Van Note and Mr. Albrecht only

D.

Mr. Albrecht and Ms. Cromartie only

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Question # 94

Before the Hill Health Maintenance Organization (HMO) received a certificate of authority (COA) to operate in State X, it had to meet the state's licensing requirements and financial standards which were established by legislation that is identical to the

A.

Hill had to have an initial net worth of at least $1.5 million in order to obtain a COA.

B.

The COA most likely exempts Hill from any of State X's enabling statutes.

C.

Hill had to be organized as a partnership in order to obtain a COA

D.

The COA in no way indicates that Hill has demonstrated that it is fiscally sound.

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Question # 95

Beginning in the early 1980s, several factors contributed to increased demand for behavioral healthcare services. These factors included

A.

increased stress on individuals and families

B.

increased availability of behavioral healthcare services

C.

greater awareness and acceptance of behavioral healthcare issues

D.

all of the above

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Question # 96

Federal legislation has placed the primary responsibility for regulating health insurance companies and HMOs that service private sector (commercial) plan members at the state level.

This federal legislation is the

A.

Clayton Act

B.

Federal Trade Commission Act

C.

McCarran-Ferguson Act

D.

Sherman Act

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Question # 97

After a somewhat modest start in 2004, enrollment in HSA-related health plans more than tripled in 2005, making them today’s fastest growing type of CDHP. As of January 2006, enrollment in HSAs had reached nearly:

A.

1.2 million

B.

2.2 million

C.

3.2 million

D.

4.2 million

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Question # 98

Each of the following statements describes a health plan that is using a method of managing institutional utilization. Select the answer choice that describes a health plan's use of retrospective review to decrease utilization of hospital services.

A.

The Serenity Healthcare Organization requires a plan member or the provider in charge of the member's care to obtain authorization for inpatient care before the member is admitted to the hospital.

B.

UR nurses employed by the Friendship Health Plan monitor length of stay to identify factors that might contribute to unnecessary hospital days.

C.

The Optimum Health Group evaluates the medical necessity and appropriateness of proposed services and intervenes, if necessary, to redirect care to a more appropriate care setting.

D.

The Axis Medical Group examines provider practice patterns to identify areas in which services are being underused, overused, or misused and designs strategies to prevent inappropriate utilization in the future.

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Question # 99

From the following choices, choose the definition that best matches the term health risk assessment (HRA)

A.

A technique used to educate plan members on how to distinguish between minor problems and serious conditions and effectively treat minor problems themselves

B.

A technique used to determine if a health condition is present even if a member has not experienced symptoms of the problem

C.

A technique in which information about a plan member's health status, personal and family health history, and health-related behaviors is used to predict the member's likelihood of experiencing specific illnesses or injuries

D.

A technique used to evaluate the medical necessity, appropriateness, and cost-effectiveness of healthcare services for a given patient

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Question # 100

As part of its quality management program, the Lyric Health Plan regularly compares its practices and services with those of its most successful competitor. When Lyric concludes that its competitor's practices or services are better than its own, Lyric im

A.

Benchmarking.

B.

Standard of care.

C.

An adverse event.

D.

Case-mix adjustment.

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Question # 101

Health plans sometimes contract with independent organizations to provide specialty services, such as vision care or rehabilitation services, to plan members. Specialty services that have certain characteristics are generally good candidates for health pl

A.

Low or stable costs.

B.

Appropriate, rather than inappropriate, utilization rates.

C.

A benefit that cannot be easily defined.

D.

Defined patient population.

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Question # 102

Identify the CORRECT statement(s):

(A) Smaller the group, the more likely it is that the group will experience losses similar to the average rate of loss that was predicted.

(B) Gender of the group's participants has no effect on the likelihood of loss.

A.

All of the listed options

B.

B & C

C.

None of the listed options

D.

A & C

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Question # 103

As part of its utilization management (UM) system, the Creole Health Plan uses a process known as case management. The following individuals are members of the Creole Health Plan:

  • Jill Novacek, who has a chronic respiratory condition.
  • Abraham Rashad.
A.

Ms. Novacek, Mr. Rashad, and Mr. Devereaux

B.

Ms. Novacek and Mr. Rashad only

C.

Ms. Novacek and Mr. Devereaux only

D.

None of these members

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Question # 104

In certain situations, a health plan can use the results of utilization review to intervene, if necessary, to alter the course of a plan member's medical care. Such intervention can be based on the results of

A.

Prospective review

B.

Concurrent review

C.
D.

A, B, and C

E.

A and B only

F.

A and C only

G.

B only

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Question # 105

Ian Vladmir wants to have a routine physical examination to ascertain that he is in good health. Mr. Vladmir is a member of a health plan that will allow him to select the physician of his choice, either from within his plan's network or from outside of h

A.

a traditional HMO plan

B.

a managed indemnity plan

C.

a point of service (POS) option

D.

an exclusive provider organization (EPO)

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Question # 106

A physician-hospital organization (PHO) may be classified as an open PHO or a closed PHO. With respect to a closed PHO, it is correct to say that

A.

the specialists in the PHO are typically compensated on a capitation basis

B.

the specialists in the PHO are typically compensated on a capitation basis

C.

it typically limits the number of specialists by type of specialty

D.

it is available to a hospital's entire eligible medical staff

E.

physician membership in the PHO is limited to PCPs

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Question # 107

During an open enrollment period in 1997, Amy Hadek enrolled through her employer for group health coverage with the Owl Health Plan, a federally qualified HMO. At the time of her enrollment, Ms. Hadek had three pre-existing medical conditions: angina, fo

A.

the angina, the high blood pressure, and the broken ankle

B.

the angina and the high blood pressure only

C.

none of these conditions

D.

the broken ankle only

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Question # 108

Employer-sponsored benefit plans that provide healthcare benefits must comply with the Employee Retirement Income Security Act (ERISA). One of the most significant features of ERISA is that it

A.

contains a provision stating that the terms of ERISA generally take precedence over any state laws that regulate employee welfare benefit plans

B.

standardizes the conversion of group healthcare benefits to individual healthcare benefits

C.

mandates that self-funded healthcare plans must pay state premium taxes

D.

requires that all active employees, regardless of age, must be eligible for coverage under employer-sponsored benefit plans

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Question # 109

Although the process is voluntary for health plans, external accreditation is becoming more and more important as states and purchasers require health plans undergo as many states and purchasers require health plans undergo some type of external review pr

A.

Is voluntary for health plans.

B.

Requires all change accreditation organizations to use the same standards of accreditation.

C.

Typically requires the accrediting organization to conduct a medical record review and a review of a health plan's credentialing processes, but not an evaluation of the health plans' member service systems processes.

D.

Cannot assure that a health plan meets a specified level of quality.

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Question # 110

A health savings account must be coupled with an HDHP that meets federal requirements for minimum deductible and maximum out-of-pocket expenses. Dollar amounts are indexed annually for inflation. For 2006, the annual deductible for self-only coverage must

A.

$525

B.

$1,050

C.

$2,100

D.

$5,250

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