Apple-Device-Support Practice Exam Questions with Answers Apple Device Support Exam (SUP-2025) Certification

A folder with a question mark means the Mac can’t find a valid macOS system on any startup disk, often due to corruption or erasure.

Option B: Server verification isn’t indicated this way.

Option C: Internet Recovery failure shows a globe.

Option D: Encryption prompts for a password, not this symbol.

Option A: Correct—missing OS.References: Apple Support - "If your Mac starts up to a question mark" (support.apple.com/HT204156).

Configuration profiles (e.g., MDM settings) are reviewed inSettings > General > VPN & Device Managementon iOS. This section lists installed profiles, allowing users to view or remove them (if permitted).

Option A: Privacy & Security handles app permissions, not profiles.

Option B: No “Profiles > Remote Management” exists.

Option D: Profiles aren’t under Privacy & Security.

Option C: Correct location on iOS 18 (2025).References: Apple Support - "Manage configuration profiles on iPhone" (support.apple.com/HT202030).

Health and Activity data on an iPhone is sensitive and tied to the Health app, which includes information like steps, workouts, and medical records. When backing up an iPhone to a Mac, this data is included only if the backup is encrypted. An encrypted backup, created using a password in Finder (macOS Catalina and later) or iTunes (older macOS versions), securely stores Health and Activity data alongside other sensitive information like saved passwords. If the user restored from an unencrypted backup, Health and Activity data would not be included, as unencrypted backups exclude this data by design for privacy reasons.

Option A is incorrect because the backup process doesn’t allow selective exclusion of Health and Activity data during creation; it’s an all-or-nothing inclusion with encryption.

Option B is incorrect because Health and Activity dataisbacked up to a computer if the backup is encrypted.

Option D is incorrect because the restore process doesn’t offer an option to deselect specific data types like Health and Activity; the backup either includes it (if encrypted) or doesn’t (if unencrypted).This behavior is consistent across iOS versions, including iOS 18 in 2025. For official confirmation, refer to Apple’s support article "What does iCloud back up?" (support.apple.com/HT207428) and "Back up iPhone using your Mac" (support.apple.com/HT201352), which note that Health data requires encryption.

iCloud backups include app settings, Home configuration, and Apple Watch backups (via paired iPhone), butFace ID settingsare excluded as biometric data is hardware-bound.

Option A: App settings are backed up.

Option B: Home data syncs via iCloud.

Option C: Watch backups are included.

Option D: Correct—not backed up.References: Apple Support - "What does iCloud back up?" (support.apple.com/HT207428).

TheHover Textaccessibility feature on macOS enlarges text under the pointer when activated, aiding users with visual impairments. Enabled inSystem Settings > Accessibility > Display > Hover Text, it displays a magnified text box when hovering over items, with customizable size and activation (e.g., holding Command).

Option A (VoiceOver) narrates screen content but doesn’t enlarge text on hover.

Option B (Zoom) magnifies the entire screen or a portion, not specifically text under the pointer.

Option C (Pointer Control) adjusts pointer behavior, not text size.

Option D (Hover Text) matches the description precisely.Introduced in macOS Mojave and refined by 2025, see Apple’s "Use Hover Text on Mac" (support.apple.com/HT211100).

WPA3 Enterprisesupports digital certificates for authentication, ideal for secure organizational networks, unlike personal modes.

Option B: WPA Personal uses passwords.

Option C: WPA3 Personal uses passwords, not certificates.

Option D: Transitional is a hybrid, not certificate-based.

Option A: Correct—enterprise-grade security.References: Apple Support - "Connect to Wi-Fi" (support.apple.com/HT202831).

Safari profile syncing requires:

C:Safari enabled in iCloud (Settings > [user name] > iCloud).

E:Same Apple Account across devices for iCloud continuity.

Option A: Two-factor authentication enhances security but isn’t a sync requirement.

Option B: Contact Key Verification is for iMessage, not Safari.

Option D: Sign-In & Security settings don’t need to match.References: Apple Support - "Set up and use iCloud Tabs" (support.apple.com/HT202530).

Passkeys use public-private key pairs synced via iCloud Keychain, making them resistant to phishing as they’re site-specific and not entered manually.

Option A: Shared secrets aren’t the mechanism.

Option B: Platform exclusivity isn’t the reason.

Option C: XProtect isn’t involved.

Option D: Correct—phishing resistance is key.References: Apple Support - "Use passkeys" (support.apple.com/HT213305).

The Activity Monitor Dock icon can display real-timeNetwork Usage(e.g., data sent/received) if set inView > Dock Icon.

Option A: Storage is in System Settings > General > Storage.

Option B: Wi-Fi details are in Network settings.

Option D: Hardware is in System Information.

Option C: Correct—network is monitorable.References: Apple Support - "Use Activity Monitor" (support.apple.com/HT201464).

Thesystem.logfile in Console (now unified log in modern macOS) records ongoing system and app events during use.

Option A: Crash Reports detail app crashes.

Option B: Diagnostic Reports are broader but not real-time.

Option C: Spin Reports (older term) aren’t standard.

Option D: Correct—system.log is live.References: Apple Support - "Use Console on Mac" (support.apple.com/HT202768).

To force quit an app via the Dock,Control-click(or right-click) its icon; if unresponsive, “Force Quit” appears in the contextual menu instead of “Quit.” Select it to terminate the app.

Option A: Shift-click doesn’t trigger this menu.

Option C: Fn-click isn’t a standard action.

Option D: Esc-click doesn’t work.

Option B: Correct per macOS convention.References: Apple Support - "Force quit apps on Mac" (support.apple.com/HT201276).

eSIM Quick Transfer is a feature that allows users to transfer their phone number from their previous iPhone to their new iPhone without contacting their carrier. This feature also enables users to convert their physical SIM to an eSIM on the same iPhone, if their carrier supports it. eSIM Quick Transfer is supported by some carriers and worldwide service providers, and requires both iPhones to be signed in with the same Apple ID, unlocked, nearby with Bluetooth turned on, and running iOS 16 or later. eSIM Quick Transfer is the most convenient and seamless way for users to continue using their lines with eSIM-only iPhone models. References:

About eSIM on iPhone - Apple Support

How to transfer eSIM to new iPhone: 4 Ways explained!

How to set up or transfer an eSIM on iPhone - XDA Developers

 The next step in troubleshooting the app’s issue is to upgrade to the latest version of the app. This can help resolve any compatibility issues, bugs, or performance problems that the app may have with your version of macOS1. You can check for updates to your software by opening the App Store and looking at the Updates section for apps that you got from the App Store, or by visiting the app developer’s website for apps that you got from another source1. Upgrading to the latest version of the app may also provide new features or enhancements that can improve your user experience2.

Creating a new file, removing the preference file, reinstalling or upgrading macOS, or troubleshooting application preferences are not the best options for this scenario, as they may not address the root cause of the app’s issue, or they may be too drastic or time-consuming. Creating a new file may not help if the app quits regardless of the filetype or content3. Removing the preference file may delete your custom settings or preferences for the app, and it may not fix the issue if the app has a problem with its code or resources4. Reinstalling or upgrading macOS may erase your data or settings, and it may not be necessary if the issue is specific to the app and not the operating system5. Troubleshooting application preferences may be useful if the app has a problem with its configuration or options, but it may not work if the app has a problem with its compatibility or functionality.

References: 1: If an app on your Mac stops responding, quits unexpectedly, or won’t open - Apple Support. 2: How to Fix Crashing Apps on a Mac - How-To Geek. 3: If an app freezes or quits unexpectedly on Mac - Apple Support. 4: How to Reset Mac App Preferences to Their Default Settings - Make Tech Easier. 5: How to reinstall macOS from macOS Recovery - Apple Support. : How to troubleshoot preferences in Mac OS X - Adobe Support.

Face ID is a biometric authentication method that allows you to securely unlock your iPhone or iPad, authenticate purchases, sign in to apps, and more, all with just a glance. However, there are situations where Face ID is not permitted and you need to enter your passcode instead. According to the Apple Device Support Reference Materials1, these situations include:

The device has just been turned on or restarted.

The user hasn’t used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn’t used a biometric to unlock their device in 4 hours.

The device hasn’t been unlocked for more than 48 hours.

Therefore, the correct answer is C, D, and E.

References:

Face ID, Touch ID, passcodes, and passwords

A screenshot of a computer Description automatically generated

A close up of a text Description automatically generated

 The Apple Pencil (2nd gen) is a stylus that allows you to draw, write, and interact with your iPad in a natural and precise way. The Apple Pencil (2nd gen) has a flat edge that attaches magnetically to the side of your iPad for pairing, charging, and storage. It also supports double-tap gestures to switch tools or modes in compatible apps. The Apple Pencil (2nd gen) is compatible with any iPad that has a USB-C port and a flat edge for magnetic attachment. According to the Apple Device Support Reference Materials1, these iPad models are:

iPad Pro 12.9-inch (3rd gen and later)

iPad Pro 11-inch (all generations)

iPad mini (6th gen)

iPad Air (4th gen and later)

Therefore, the correct answer is A, B, D, and E.

References:

Apple Pencil compatibility - Apple Support.

To create password encrypted backups with Apple Configurator, you need to enable encrypted backups for the devices or Blueprints that you want to back up. This option is available under the Actions > Advanced menu, and it requires you to enter and verify a password for the backups. Once enabled, encrypted backups save users’ passwords and provide more security for the data. Encrypted backups can be restored only to devices or Blueprints that have the same encryption settings and password. References: Enable encrypted backups in Apple Configurator

 Activities is a feature in Console that allows you to view log messages grouped by the activity they are associated with. This helps you focus on specific log messages and allows for a more complete analysis of your Mac. To view activities in Console, you need to click the Activities button in the toolbar (or use the Touch Bar). If the Activities button is dimmed, you need to click Start in the toolbar first. You can then select an activity to see the log messages for that activity, expand or collapse child activities, and view the details of an activity. References: = View activities in Console on Mac; Apple Device Support Exam Prep Guide, page 11.

Private Wi-Fi Address(Settings > Wi-Fi > [network] > i) randomizes the MAC address per network. If the organization uses MAC filtering (allowing specific addresses), a randomized MAC prevents connection.

Option A: Limits IP tracking, not MAC.

Option C: Low Data Mode restricts data, not connectivity.

Option D: Location Services doesn’t affect MAC.

Option B: Correct—random MAC clashes with filtering.References: Apple Support - "Use private Wi-Fi addresses" (support.apple.com/HT211227).

In macOS Recovery’s Recovery app log,Detail Levelfilters messages (e.g., to show only errors), refining the view for troubleshooting.

Option A: Message Type isn’t a filter here.

Option C: Log Type isn’t an option.

Option D: Filter Level isn’t a term used.

Option B: Correct per Recovery interface.References: Apple Support - "Use macOS Recovery" (support.apple.com/HT201314).

The image shows the Emergency SOS screen on an iPhone, which allows you to quickly call emergency services and access your Medical ID. To get to this screen, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears. This works on iPhone 8 and later models. If you continue holding the buttons, a countdown will begin and an alert will sound. At the end of the countdown, your iPhone will automatically call emergency services. Alternatively, you can swipe right on the Emergency SOS slider to call emergency services immediately. You can also tap the Medical ID button to view or share yourmedical information, or the cancel button to exit the screen. References: 1 Use Emergency SOS on your iPhone - Apple Support 2 How to trigger Emergency SOS on your iPhone (and shut it off) - iMore

According to the Apple Device Support Reference Materials, you can go to Settings > General > Profiles & Device Management to see if an iPad has an MGM solution installed1. MGM standsfor Mobile Device Management, which is a way for organizations to manage and secure their devices remotely2. If an iPad has an MGM solution installed, you will see the name of the organization and the configuration profile under the Profiles & Device Management section1. The other options, A, C, and D, are not correct because they are not related to MGM settings. Privacy & Security > Device Management is not a valid path in the iPad settings3. Privacy & Security > Analytics & Improvements is a section where you can choose to share diagnostic and usage data with Apple or app developers4. General > VPN & Device Management is a section where you can configure VPN settings and view device management information5. References: 1: About Apple device supervision - Apple Support, Section "Manual supervision using Apple Configurator for Mac (iPhone, iPad, and Apple TV)". 2: Mobile Device Management (MDM) - Apple Support 3: Privacy settings on iPhone - Apple Support 4: Share analytics, diagnostics, and usage information with Apple on iPhone - Apple Support 5: VPN settings overview for Apple devices - Apple Support

 SharePlay is a feature that lets you share your screen, watch videos, listen to music, or work out together with others in a FaceTime call. You can use SharePlay to bring apps, webpages, and more into the conversation. To share your screen in a FaceTime call, you need to tap the Share Content button and then tap Share My Screen. Everyone in the call can see what’s on your screen until you stop sharing, but they can’t control anything on your device. If you get any notifications while sharing your screen, others won’t be able to see them. SharePlay requires iOS or iPadOS 15.1 or later on your iPhone or iPad, or macOS Monterey or later on your Mac. References:

Apple Device Support Exam Prep Guide, page 6

Share your screen in FaceTime on your iPhone or iPad

Share your screen in a FaceTime call on iPhone

Rosetta 2 is an emulator that allows applications that were originally built for Intel-based Macs to run on Apple silicon Macs. Rosetta 2 translates the Intel instructions to Apple instructions in the background, without the user noticing. Rosetta 2 is automatically installed when an Intel app is launched for the first time on an Apple silicon Mac. Rosetta 2 can also translate Universal apps that contain both Intel and Apple instructions, if the user chooses to run the Intel version. Rosetta 2 is not a substitute for creating native apps for Apple silicon, but it is a temporary solution to ease the transition. References: Rosetta 2 - Apple Developer, How to Launch the Intel Version of a Universal Apple Silicon App

App preference files are files that store the rules or parameters that tell your apps how they should work. They usually have the .plist extension and are associated with a specific app’s bundle identifier. App preference files are typically stored in two locations on a Mac: the user library and the system library. The user library is located at -/Library/Preferences and contains the preference files for the current user. The system library is located at /Library/Preferences and contains the preference files for all users. These locations are different from the root library, which is located at /System/Library/Preferences and contains the preference files for the operating system and its components. You can access these locations by using the Finder, the Terminal, or the defaults command line utility. You can also edit, delete, or reset the preference files using various methods, but you should be careful not to damage or corrupt them, as they may affect the functionality of your apps. References:

Where are the application preference files location on Mac

What are Mac system preferences files, and how do I fix them?

How to change the default apps used to open files in macOS

 iCloud Account Recovery is an alternative method to unlock FileVault and reset your password if you’ve forgotten your login password or it’s locked from too many failed attempts to log in. iCloud Account Recovery allows you to use your Apple ID and password to unlock your Mac and reset your user account password, if you stored your FileVault recovery key in iCloud when you turned on FileVault. To use iCloud Account Recovery, you need to restart your Mac and enter the Password Reset Assistant from the FileVault login screen or from Recovery Mode. Then, you need to select “I forgot my password” and sign in with your Apple ID and password. Follow the onscreen instructions to unlock your Mac and reset your password. References: = Apple - Support - Manuals, Find My User Guide, iCloud Account Recovery; Apple Device Support Exam Prep Guide, page 6.

AirPrint is an Apple technology that lets you print full-quality photos and documents from your Mac, iPhone, or iPad without the need to download or install drivers. AirPrint features include easy discovery, automatic media selection, and enterprise-class finishing options. AirPrint is compatible with most popular printer models, including the printers and print servers listed on the Apple Support website1. References: About AirPrint - Apple Support, Printers & Scanners - All Accessories - Apple

 To sync data from iCloud to your Windows PC, you need to download and install iCloud for Windows from the Microsoft Store. This is a free app that allows you to access your iCloud photos, documents, bookmarks, passwords, and other data on your PC. You can also use iCloud for Windows to sync your iCloud Mail, Contacts, and Calendar with Outlook. To use iCloud for Windows, you need to sign in with your Apple ID and choose the features and content that you want to keep up to date across your devices. You also need to have iCloud set up on your iPhone, iPad, iPod touch, or Mac with the same Apple ID. References: Set up and use iCloud for Windows - Apple Support, Set up iCloud for Windows on your PC - Apple Support, Use iCloud for Windows to synchronize calendar and contacts with Outlook - Microsoft Support

 Notify When Left Behind is a Find My feature that is available only on MacBook models with Apple silicon. This feature alerts you when you leave your Mac behind in an unfamiliar location, such as a cafe or a hotel. You can also set exceptions for places where you don’t want to receive notifications, such as your home or office. Notify When Left Behind requires a Mac with Apple silicon and an iPhone or iPad with iOS 15 or iPadOS 15 or later. References: = Apple - Support - Manuals, Find My User Guide, Notify When Left Behind; Apple - Support - Manuals, Set up Touch ID on iPad; How to use the new Notify When Left Behind feature in iOS 15.

From the sidebar, click Privacy & Security. Scroll down, click Lockdown Mode, then click Turn On.

https://support.apple.com/en-us/105120#:~:text=From%20the%20sidebar%2C%20click%20Privacy,Mode%2C%20then%20click%20Turn%20On .

In the Notes app, you can lock notes to protect your sensitive information. You can access your locked notes using your device passcode or a custom password. If you have multiple Notes accounts, you choose the locking method for each account (for example, your iCloud account). You can also use Face ID or Touch ID to access your locked notes, if you enable this option in the settings. To lock notes with a custom password, you need to go to Settings > Notes > Password, choose an account, and tap Use Custom Password. To lock notes with Face ID, you need to go to Settings > Notes > Password, choose an account, and turn on Face ID. To lock or unlock a note, you need to tap the More button and then tap the Lock icon. You can also lock orunlock all notes in the Notes app by tapping the Lock icon in the bottom toolbar. References: Lock your notes on iPhone - Apple Support, How to Lock Your Secrets in the Notes App (and Why You Should) - Lifehacker

These are the correct answers because these are the two authentication methods that users can use to lock a note in the Notes app on their iPad devices. Users can choose to use their device passcode or a custom password for each Notes account. If they use their device passcode, they can also use Face ID or Touch ID to access their locked notes. If they use a custom password, they have to enter it on all devices where they are signed in with the same Apple ID. Users can also switch between the two methods in the Settings app. To lock or unlock a note, users have to tap the three-dotted More button and choose the Lock option, or tap the Lock icon in the top toolbar. References: Lock your notes on iPhone - Apple Support (CA), How to lock individual Apple Notes using your iPhone’s passcode - Inverse

On your Mac, choose Apple menu > System Settings, click Privacy & Security in the sidebar, then click FileVault on the right. (You may need to scroll down.) Click Turn On. You might be asked to enter your password.

To create a bootable macOS installer that includes macOS Recovery on an external storage device, you need to use the Mac OS Extended format, also known as HFS+. This is because the createinstallmedia command, which is used to create the bootable installer, requires the volume to be formatted as Mac OS Extended. APFS (Apple File System) is not supported by createinstallmedia, and neither are the encrypted versions of APFS or Mac OS Extended. Therefore, the correct answer is D. Mac OS Extended. References: Create a bootable installer for macOS, How to create a bootable USB macOS installer, How to format the startup drive for a Mac

 According to the image you sent, the screen sharing service is disabled because the remote management service is turned on. You can’t have both screen sharing and remote management on at the same time. Remote management allows you to perform more advanced tasks on another Mac, such as installing and configuring apps, helping remote users, and creating detailed reports. Screen sharing allows you to view and control another Mac’s screen. To enable screen sharing, you need to turn off remote management first. You can do this by going to System Settings > General > Sharing and deselecting Remote Management. Then you can check the box next to Screen Sharing to turn it on. Alternatively, you can use Apple Remote Desktop, a commercial app that combines the features of screen sharing and remote management, and works with both Intel-based and Apple silicon Macs. References: Turn Mac screen sharing on oroff - Apple Support, Mac screen sharing won’t work? Disable it! Then turn it back on, Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support

 Activation Lock is a feature that prevents unauthorized use of an Apple device after it has been erased. It is enabled automatically when a user turns on Find My on their device. However, for devices that are owned or managed by an organization, there are two types of Activation Lock available: device-linked and user-linked. Device-linked Activation Lock requires Apple School Manager, Apple Business Manager, or Apple Business Essentials and an MDM solution. It allows the MDM solution to control turning Activation Lock on and off through server-side interactions, without depending on the user’s Apple ID or Find My settings. The MDM solution creates and sends a bypass code to Apple servers when it needs to lock or unlock the device. User-linked Activation Lock requires the user to have a personal Apple ID (not a Managed Apple ID) and to turn on Find My on their device. This method allows the user to lock an organization-linked device to their personal Apple ID if the MDM solution has allowed Activation Lock. The MDM solution should request and store a bypass code from the device before allowing the user to turn on Activation Lock. This bypass code can be used to turn off Activation Lock remotely with MDM, or directly on the device, if the user is unable to authenticate with their Apple ID. References:

Activation Lock on Apple devices - Apple Support

Activation Lock: How Apple Admins Can Manage It - Kandji

Disable Activation Lock on Apple devices with Intune

eSIM Swap is the feature on iPhone that allows you to convert your physical SIM card to an eSIM on the same iPhone, if your carrier supports it. This feature lets you free up the physical SIM slot for another SIM card, such as when you travel or switch carriers. To use eSIM Swap, you need to go to Settings > Cellular and tap Convert to eSIM. Then follow the instructions to complete the conversion process. References: = About eSIM on iPhone - Apple Support, Convert a physical SIM to an eSIM; How to convert a physical SIM to eSIM on iPhone 14 - iThinkDifferent.

An IP address that starts with 169.254 is called a link-local address. It is assigned by the operating system when the DHCP client cannot contact a DHCP server to obtain a valid IP address. This may indicate a problem with the DHCP server, the network connection, or the DHCP client configuration. A link-local address is not routable and cannot communicate with devices outside the local network segment. References: = Troubleshoot problems on the DHCP server, Windows 10 not getting IP address from DHCP, Fix duplicate IP address conflicts on a DHCP network, DHCP client may fail to obtain a DHCP-assigned IP address, Setting IP Address Using DHCP Server

According to the Apple Device Support Reference Materials, you can change the undo send delay setting on your iPad by going to Settings > Mail > Undo Send Delay1. This setting allows you to unsend an email within a certain time frame after you tap the send button. You can choose from Off, 10 seconds, 20 seconds, or 30 seconds. The other options, A, B, and C, are not correct because they are not the correct paths to access the undo send delay setting. General > Mail > Undo Send Delay is not a valid path in the iPad settings2. Open your mail app then open settings and select Undo Send Delay is not a valid option because the mail app does not have its own settings menu3. Settings > Mail > Accounts > Undo Send Delay is not a valid path because the Accounts section does not have an undo send delay option4. References: 1: Unsend email with Undo Send in Mail on iPad - Apple Support, Section "Delay sending emails". 2: General settings on iPad - Apple Support 3: Mail settings overview for iPad - Apple Support 4: Manage email accounts in Mail on iPad - Apple Support

 Sysdiagnose log files are located on iPhone in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. Sysdiagnose is a tool that collects information from the iPhone and saves it in a log file. You can use sysdiagnose to troubleshoot general iOS issues or report them to AppleCare. To generate a sysdiagnose log file, you need to press and hold both volume buttons and the side or top button for 1 to 1.5 seconds, then release them. You will see a screenshot and a message that says “Diagnostics are in flight”. Sysdiagnose can take up to 10 minutes to finish. After that, you can find the log file in the Analytics Data section of the Settings app. The log file name will start with “sysdiagnose_” and include the date and time of the generation, the device type, and the iOS version. For example, “sysdiagnose_2024.01.06_17-14-34+0500_iPhone_OS_iPhone_19A344.tar.gz”. References: Using Sysdiagnose to Troubleshoot iOS or iPadOS — Apple Device Support Tutorials | Apple Training, How to extract sysdiagnose logs for forensic purposes on iOS | Andrea Fortuna

You can register up to three fingerprints per user account on your Mac, with a total of five fingerprints across accounts. To add or delete fingerprints, you need to go to Settings > General > Profile & Device Management and click on Add Fingerprint or Delete Fingerprint. You can also choose which options you want to use with Touch ID, such as unlocking your Mac, making purchases, or using Apple Pay. References:

How to use Touch ID on MacBook Air or MacBook Pro | iMore

Add or delete fingerprints on your Mac - Apple Support

How To Set Up Fingerprints on Your MacBook and Use Touch ID

 To manually configure VPN in Network settings on a Mac, you need to click the Action pop-up menu on the right, choose Add VPN Configuration, then choose the type of VPN connection you want to set up. This option allows you to enter the VPN server address, account name, and any authentication settings, such as a password or a certificate. The other options are not related to adding a VPN configuration. Add Service is used to add a new network service, such as Wi-Fi or Ethernet. Manage Virtual Interfaces is used to create or edit VLANs or link aggregations. Set Service Order is used to change the order of network services in the list. References: Set up a VPN connection on Mac - Apple Support

Reference Mode is a display mode for professional content creation workflows, like color grading, editing, and content review, where accurate colors and consistent image quality arecritical. Reference Mode enables the 12.9-inch iPad Pro with Liquid Retina XDR display to deliver reference color for popular color standards and video formats, such as BT.709, sRGB, HDR10, Dolby Vision, and more. It also disables all dynamic display adjustments for ambient surround, such as True Tone, Auto-Brightness, and Night Shift. Guillermo can use Reference Mode to match the color requirements of his workflow and ensure that his marketing materials and color grading are accurate and consistent. He can also use Reference Mode with Sidecar to use his iPad Pro as a secondary reference display for his Mac. References: Use Reference Mode on your iPad Pro, iPadOS 16: These are the new features exclusive to M1 iPads

According to the Apple Device Support Reference Materials, the steps to put an iPhone in recovery mode are:

Plug your iPhone in to your computer using your USB to Lightning cable1.

On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes1.

Quickly press and release the Volume Up button, then quickly press and release the Volume Down button, and then press and hold the Side (or Power) button until the recovery mode screen pops up12. It won’t happen instantly, so hang on for at least 15 seconds or so before you try it again2.

Locate your device on your computer and choose the option to Update or Restore1.

These steps apply to all iPhones manufactured since 2017, including iPhone 8 or later, iPhone SE (2nd and 3rd generations), and iPhone 12 or later2. For older models, such as iPhone 7 or earlier, the steps may vary slightly1. References: 1: If you can’t update or restore your iPhone or iPod touch - Apple Support 2: How to put your iPhone or iPad into recovery mode | iMore

If an app on your iPhone stops responding, closes unexpectedly, or won’t open, one of the possible solutions is to force the app to close and reopen the app. This can help clear any temporary issues that may cause the app to malfunction. To force the app to close, you need to swipe up from the bottom of the screen until all running app cards appear, then swipe up on the app card to quit the app. To reopen the app, you need to tap the app icon on the Home Screen or in the App Library. The other options are not recommended as the first steps to troubleshoot an unresponsive app, as they may have unwanted consequences or not address the root cause of the problem.

Deleting the app and redownloading it from the App Store may result in losing data that was stored in the app, and it may not fix the problem if the app is incompatible with your device or software version.

Resetting all settings will erase all your customized settings, such as network, privacy, accessibility, and general preferences, and restore them to the default values. This may not fix the problem if the app is corrupted or has a bug.

Restarting the device may help resolve some minor glitches, but it may not fix the problem if the app is conflicting with another app or service, or if the app needs an update. References:

Apple Device Support Exam Prep Guide, page 9

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

System Information(Applications > Utilities) provides hardware, software, and network details, including results fromApple Diagnostics(e.g., hardware test codes) under the “Diagnostics” section.

Option A: Analytics data is in Privacy & Security settings, not System Information.

Option B: “System Diagnostics” isn’t a standard macOS term here.

Option D: Crash Reports are in Console, not System Information.

Option C: Correct for Apple Diagnostics results.References: Apple Support - "Use System Information on your Mac" (support.apple.com/HT203001).

On Apple silicon Macs (e.g., recent MacBook Pros), hold the power button until “Loading startup options” appears, then select “Options” > “Continue” to enter macOS Recovery.

Option A: Command-Option-R is for Internet Recovery, not standard.

Option C: Power-Shift-Control-Option isn’t valid.

Option D: Command-R works on Intel Macs, not always silicon.

Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use macOS Recovery on Mac" (support.apple.com/HT201314).

HoldingOptionand clicking the Wi-Fi menu bar icon reveals advanced options, including “Open Wireless Diagnostics,” which provides detailed network info.

Option B: Regular click shows basic options.

Option C: Right-click doesn’t target SSID for diagnostics.

Option D: Command key doesn’t trigger this.

Option A: Correct—standard method.References: Apple Support - "Use Wireless Diagnostics" (support.apple.com/HT202663).

Dismissing a captive portal dialog (e.g., for public Wi-Fi) blocks internet access. Visitingcaptive.apple.comin a browser reopens the sign-in page.

Option B: MDM isn’t relevant for public Wi-Fi.

Option C: IP tracking doesn’t affect captive portals.

Option D: Private Wi-Fi address doesn’t fix this.

Option A: Correct—standard fix.References: Apple Support - "Connect to Wi-Fi" (support.apple.com/HT202831).

MDM can automate Setup Assistant, skipping screens (e.g., Apple ID, Terms) for managed devices enrolled in Apple School Manager/Business Manager.

Option A: Activation failure halts setup, not skips screens.

Option B: Release prevents MDM control, not skips.

Option D: No “Skip all” option exists.

Option C: Correct—MDM streamlines setup.References: Apple Support - "MDM Overview" (support.apple.com/HT204142).

Safari profiles sync via iCloud with two requirements:

B:Devices must use the same Apple Account (Settings > [user name]) for iCloud syncing.

C:Safarimust be enabled in iCloud settings (Settings > [user name] > iCloud) on all devices.

Option A: Password complexity is unrelated to syncing.

Option D: Private Browsing affects browsing, not syncing.

Option E: Tracking prevention doesn’t impact profile sync.References: Apple Support - "Set up and use iCloud Tabs" (support.apple.com/HT202530).

A sysdiagnose report (diagnostic log) can be transferred:

C:Connect iPad to Mac, select it in Finder’s “Locations,” and sync to transfer files.

D:InSettings > Privacy & Security > Analytics & Improvements > Analytics Data, locate the sysdiagnose file and use AirDrop.

Option A: No “AppleCare & Warranty” path exists for analytics.

Option B: Macintosh HD isn’t the iPad in Finder.

Option E: AirPlay & Continuity doesn’t host analytics.References: Apple Support - "Collect diagnostics on iPad" (support.apple.com/HT207935).

macOS supports reading NTFS (Windows default) natively but only writes to it with third-party software. This matches the user’s read-only issue.

Option B: exFAT is fully read/write on macOS.

Option C: FAT32 is read/write compatible.

Option D: macOS Extended is macOS-native and read/write.

Option A: Correct—NTFS is read-only by default.References: Apple Support - "File system formats on Mac" (support.apple.com/HT601397).

Before Safe Mode (Shift at startup),disconnect peripheralsto isolate software issues from hardware interference.

Option A: Diagnostics is separate.

Option B: Network isn’t required to disconnect.

Option C: Disk Utility isn’t a prerequisite.

Option D: Correct—standard prep.References: Apple Support - "Use Safe Mode" (support.apple.com/HT201262).

AirDrop requires both Wi-Fi and Bluetooth. IfBluetooth is off, AirDrop fails as it can’t discover nearby devices.

Option B: AirDrop is built-in, not installed.

Option C: Handoff doesn’t disable AirDrop.

Option D: Hotspot doesn’t affect AirDrop.

Option A: Correct—Bluetooth is essential.References: Apple Support - "Use AirDrop" (support.apple.com/HT204144).

On macOS, configuration profiles are inSystem Settings > General > Device Management(Ventura and later), listing MDM profiles.

Option A: Control Center doesn’t host this.

Option B: App Management isn’t a section.

Option C: Users & Groups is unrelated.

Option D: Correct—macOS location.References: Apple Support - "Manage profiles on Mac" (support.apple.com/HT202030).

If a USB device isn’t in Finder or Disk Utility,System Information > Hardware > USBlists all connected USB devices, confirming physical detection.

Option A: Volumes shows mounted disks, not unmounted USB.

Option C: Storage shows used space, not hardware.

Option D: Device Management isn’t a setting.

Option B: Correct for hardware verification.References: Apple Support - "Use System Information" (support.apple.com/HT203001).

Insufficient storage (e.g., <5GB free) prevents iPadOS updates, as they require space for download and installation (check inSettings > General > iPad Storage).

Option A: Cellular can work if “Use Cellular Data” is on.

Option B: <50% battery prompts charging, not blocks visibility.

Option D: Purchase History isn’t tied to updates.

Option C: Correct—common issue.References: Apple Support - "Update your iPad" (support.apple.com/HT204204).

B:AirDrop works between different accounts if enabled.

C:AirPlay to Mac functions without account matching.

Option A: Handoff requires same account.

Option D: Sidecar needs same account.

Option E: Auto Unlock requires same account.References: Apple Support - "Continuity requirements" (support.apple.com/HT204681).