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  • Exam Name: Apple Service Fundamentals
  • Last Update: May 4, 2024
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SVC-16A Practice Exam Questions with Answers Apple Service Fundamentals Certification

Question # 6

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

A.

Light dust in the fans

B.

Third-party RAM installed

C.

Lint gathered near the rear vents

D.

Oxidation or discoloration of the logic board

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Question # 7

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

A.

Lift the mylar cover on the SSD.

B.

Peel back the thermal pad on the SSD

C.

On the top case.

D.

On the back of the SSD cable

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Question # 8

William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?

A.

Are anyother computers able to connect to Ethernet at the office?

B.

Have you installed all system software and firmware updates?

C.

How did you damage your Ethernet cable at the office?

D.

Did you change the default network settings?

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