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  • Exam Name: Apple Service Fundamentals
  • Last Update: Oct 8, 2024
  • Questions and Answers: 57
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SVC-16A Practice Exam Questions with Answers Apple Service Fundamentals Certification

Question # 6

Which THREE of the following items are appropriate to use for ESD prevention?

A.

Metal work surface

B.

Power supply discharge tool

C.

Grounded work mat

D.

Wrist strap and cord

E.

Wireless wrist strap

F.

Static-shielding bags

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Question # 7

Which of the following parts must be removed prior to replacing the left speaker of the MacBook Air (11-inch, Mid 2013)? (Select three.)

A.

Right speaker

B.

Bottom case

C.

Battery

D.

Logic board

E.

I/O Flex cable

F.

Display clamshell

G.

Input device (IPD) flex cable

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Question # 8

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

A.

TPT

B.

IPT

C.

CSD

D.

VST

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Question # 9

Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?

A.

IPT

B.

MRI

C.

VST

D.

EFI

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Question # 10

Which of the following is a best practice when handling the embedded battery from MacBook Air models'?

A.

Use the battery cable or connector to lift the battery.

B.

Hold the battery carefully by its edges only with two hands.

C.

Grasp the middle of the battery cells when removing it from the computer.

D.

Re-cover any punctures or tears in the soft Mylar covering with Kapton tape

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Question # 11

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

A.

Increases processing power

B.

Enhances graphics processing

C.

Optimizes system cooling

D.

Enables use of special memory modules

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Question # 12

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

A.

Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.

Always wear an ESD wrist or heel strap when working on plugged in systems.

C.

Be very careful handling the logic board or power supply while the computer is plugged in.

D.

Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.

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Question # 13

Examine the image.

SVC-16A question answer

Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?

A.

You cannot remove the connector on the hard drive if youdo not remove these screws.

B.

You cannot remove the battery cable with these screws installed.

C.

You will prevent strain on the hard drive flex cable by removing them.

D.

You will damage the logic board if you do not remove these screws.

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Question # 14

Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?

A.

Power supply

B.

Backplane board

C.

Front panel board

D.

Power supply cable

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Question # 15

Which two components inside an iMac are energized if the computer is plugged in, even when the computer is turned off? (Select two.)

A.

Logic board

B.

Hard drive

C.

Memory

D.

Speakers

E.

Power supply

F.

LCD

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Question # 16

The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strips?

A.

Nylon probe tool (black stick)

B.

Display Removal Tool

C.

Commercial-grade pizza cutter

D.

Putty knife

E.

Access card

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Question # 17

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds?

A.

The unit does not have RAM or RAM is not installed properly.

B.

The logicboard has failed and must be replaced.

C.

The RAM does not pass data integrity tests.

D.

The hard drive has failed S.M.A.R.T. status.

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