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Practice Free 78201X Avaya IP Office Platform Support Certified Exam Exam Questions Answers With Explanation

We at Crack4sure are committed to giving students who are preparing for the Avaya 78201X Exam the most current and reliable questions . To help people study, we've made some of our Avaya IP Office Platform Support Certified Exam exam materials available for free to everyone. You can take the Free 78201X Practice Test as many times as you want. The answers to the practice questions are given, and each answer is explained.

Question # 6

Which combination of licenses is required for an Avaya Communicator user to enable video conferencing?

A.

Power User and Receptionist

B.

Basic User and Office Worker

C.

Office Worker and Power User

D.

Receptionist and Remote Worker

E.

Basic User and Remote Worker

Question # 7

A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?

A.

User Telephony

B.

Short Code

C.

ARS table

D.

System Telephony

Question # 8

You have purchased a pre-configured Avaya Application Server, which includes Voicemail Pro and one-X® Portal applications. You need to verify if both applications are running. Which application should you use, and what steps would you take to confirm the status of the applications?

A.

Web Manager Application, navigate to the System Status > Applications menu and check for the status of Voicemail Pro and one-X® Portal.

B.

Monitor Application, check the status of the applications on the home screen dashboard.

C.

Manager Application, navigate to the Server > Applications menu and check the status of Voicemail Pro and one-X® Portal.

D.

Application Server, log in and run a command to check the status of the applications.

Question # 9

There is a recommended order to powering up the Avaya IP Office™ 500V2.

Why is the first step to power up the expansion modules before powering up the control unit?

A.

It is easier to start with the expansion unit at the top and then work your way down.

B.

All expansion units need to be powered for the control unit to discover them.

C.

The configuration files from the expansion units SD cards need to be loaded before the control unit is started.

D.

The expansion units take longer to power up.

Question # 10

Avaya IP Phones to IP Office QoS monitoring can be performed by the IP Office. What are the two actions required to view QoS outcomes? (Choose two.)

A.

Choose "Enable Metric" on the Line form.

B.

Check "Enable RTCP Monitoring".

C.

Use DebugView to analyze latency, jitter, and delay.

D.

Trace lines or extensions in SSA.

E.

Allow force authentication on IP telephones.

Question # 11

Which of the following is the correct method to find the IP address of an IP extension in the IP Office?

A.

Use ARP from your PC.

B.

Use the Extension Summary in SSA.

C.

Look on the label on the underside of all IP Phones.

D.

Use Monitor to reset the telephone, and watch it get a new DHCP address.

Question # 12

In Server Edition Select mode, what method can be utilized to add new users?

A.

LDAP integration

B.

LMS import

C.

Outlook Plugin

D.

Manual user duplication

Question # 13

Providers are components of one-X® Portal, each of which performs a specific role. What is the purpose of the Telephony CSTA (Computer-Supported Telecommunications Applications) provider in one-X® Portal?

A.

It provides directory information from the IP Office systems to one-X® Portal.

B.

It handles the browser connections between users and the one-X® Portal server.

C.

It handles telephony communications to and from the IP Office systems assigned to it.

D.

It provides access to the voicemail server for features such as message playback via the browser.

Question # 14

A customer wants to restrict certain users from dialing out after 5 PM, limiting them to only dialing emergency numbers and internal extensions. Which two programming options can you use to achieve this?

A.

Source Number

B.

Time Profiles

C.

System Short Codes

D.

Account Codes

E.

User Permissions

Question # 15

A customer wants to enable a secondary dial tone when making outgoing calls for a specific group of users.

Where should this function be enabled?

A.

on the User Telephony configuration

B.

on the Short Code configuration

C.

on the ARS table configuration

D.

on the System Telephony configuration

Question # 16

A customer wants to have a Dual Active Voicemail Pro deployment with a primary and a secondary Voicemail Pro server.

To meet the client’s requirements, which level of deployment is required?

A.

the Avaya IP Office™ Preferred Edition

B.

the Avaya IP Office™ Server Edition Select

C.

the Avaya IP Office™ Server Edition

D.

a Dual Active Voicemail Pro license

Question # 17

Which three statements about Avaya IP Office™ Server Edition (non-Select) are true? (Choose three.)

A.

It can be upgraded to the Select version.

B.

It is a software-based solution.

C.

It requires a primary and secondary server.

D.

It can be expanded to support 2.000 users in non-Select.

E.

It must have an Avava IP Office™ 500V2 Gateway to support SIP trunks.

Question # 18

When you first power on the Avaya IP Office™, there are two default incoming call routes. One is to route all voice calls to the Hunt Group Main, which contains the first 10 users, and the other is for data calls.

By default, where are data calls routed?

A.

RAS access Dialin

B.

Extension Modem

C.

Hunt group Main

D.

Hunt group Data

Question # 19

Which type of license is now supported by Avaya IP Office Release 10 software?

A.

PLDS

B.

ADI

C.

Linux

D.

Windows

Question # 20

Which application should you use to access and configure the IP Office Security Settings, including configuring secure access to the IP Office system?

A.

Web Manager Application

B.

System Status Application

C.

Monitor Application

D.

Manager Application

Question # 21

If ContactStore is running on a separate server from Voicemail Pro, a registry key must be set in the ContactStore server. What is the exact purpose of this registry key, which poses potential security risks if not set correctly?

A.

It stores the ContactStore License in the server running ContactStore for auditing purposes.

B.

It registers ContactStore with IP Office for seamless integration.

C.

It tells ContactStore the exact location of the folder shared with Voicemail Pro for reliable communication.

D.

It provides read/write access to browser users for easy management.

Question # 22

A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone. What could be the cause of this problem?

A.

Improper configuration of the system Locale.

B.

High level is set on Incoming Call Route.

C.

Ring delay is not configured on system telephony settings.

D.

IP Office is not receiving the ICLID from PSTN.

Question # 23

If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?

A.

A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.

B.

A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.

C.

A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.

D.

A caller will hear an automated voice saying “Please Hold”, which can be customized to play a different message by configuring the Music-on-Hold source.

Question # 24

When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?

A.

Web Services

B.

Voicemail Pro

C.

Avaya Contact Recorder

D.

one-X® Portal

E.

Call Detail Records

Question # 25

What is the exact meaning of "IMAP support" in the IP Office UMS service, which enables users to retrieve voicemail messages from the server using specific email programs on their PCs?

A.

A user can see/listen to voicemail messages via a web browser.

B.

A user can receive voicemail messages only using MS Outlook.

C.

All messages are forwarded to a user's e-mail account and deleted from their telephone.

D.

A user can receive voicemail messages to their Outlook, Outlook Express, and/or Lotus Notes programs running on their PC.

E.

A new message is sent to a user's e-mail account. The user can listen to it by dialing their telephone number.

Question # 26

During an installation of Server Edition, the main Avaya IP Office™ service as well as Voicemail Pro and one-X® Portal are installed. After the installation these services should be running.

Which two are used to check that these services are running? (Choose two.)

A.

Manager Application

B.

Web Control: https:// :7071/

C.

Security Administrator

D.

Web Manager: https:// :7070/

Question # 27

When a voicemail message is left for a user, and if the customer is using Embedded Voicemail, where are the voice files held?

A.

on the User PC

B.

on the voicemail server

C.

on the Application Server

D.

on the System SD card

Question # 28

A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN. Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)

A.

Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.

B.

Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.

C.

Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.

D.

Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.

E.

Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.

Question # 29

Once the Avaya IP Office™ Server Edition is installed, which application can be used to install the required licenses for the system?

A.

System Status Application

B.

Manager Application

C.

Monitor Application

D.

one-X® Portal

Question # 30

For trunks with a combo card, which two types of interfaces could be present for connecting to Analog or Digital trunk lines? (Choose two.)

A.

BRI

B.

E&M

C.

SIP

D.

Analog

E.

PRI

Question # 31

Refer to the Exhibit.

78201X question answer

A customer is setting up an Alarm notification via email.

To get a description of the details of the Minimum Severity Level, if an Event Entity of “Service” is checked, which resource is used?

A.

the IP_Office_Alarms file in the Manager application installation directory

B.

the IP_Office_Alarms file in the Admin CD in the folder \snmp_mibs\IPOffice\

C.

the Help button in Manager

D.

the IP_Office_Alarms file in the Admin Lite in the folder \snmp_mibs\IPOffice\

Question # 32

When backing up the Avaya IP Office™ solution with the Web Manager, and the Voicemail Pro Full Backup set is selected, which statement is true about the Voicemail Pro set that is chosen?

A.

The backup for Voicemail Pro set, can only be selected as Full Backup.

B.

The backup process for Voicemail sets backup the configuration, voicemail messages, and call flow custom entry prompts.

C.

Only the Call Flow custom entry prompts are not backed up.

D.

Both voicemail messages and custom entry prompts are not backed up.

Question # 33

Which three licenses are replaced by Server Edition? (Choose three.)

A.

Avaya IP Office Voice Networking

B.

Avaya IP Office Receptionist

C.

Avaya IP Office Advanced Edition

D.

Avaya IP Office Power User

E.

Avaya IP Office Mobile Worker

Question # 34

A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site.

Which application can you recommend for these users?

A.

Mobile Twinning

B.

Avaya Communicator

C.

IP DECT

D.

Avaya Workplace client

Question # 35

Which tool can be used after the ignition process is completed to configure initial settings for System, VoIP, Voicemail, Users, and more in a step-by-step manner?

A.

Management Wizard

B.

Configuration Wizard

C.

Management Tool

D.

Configuration Tools

Question # 36

When saving a configuration after making changes using the Manager Application, you get a warning that your configuration has errors.

Which step is needed to see the errors that are causing this warning message?

A.

In the Manager application, click on Solution to view the System Summary page and look for errors with a red circle with X icon in the list.

B.

In the Manager application, ensure that you have the Error List pane enabled and look for lines with a yellow triangle with exclamation icon in the list.

C.

In the Manager application, ensure that you have the Error List pane enabled and look for lines with a red circle with X icon in the list.

D.

Use the System Monitor application to view the configuration errors.

Question # 37

A customer wants to ensure seamless communication between their employees and external parties, including those who are off-site. Which application would be the most appropriate for these users, given their needs?

A.

Avaya Equinox

B.

Avaya Communicator

C.

Mobile Twinning

D.

one-X Mobile Preferred

Question # 38

What are the two essential requirements when planning for a Small Community Network (SCN)? (Choose two.)

A.

PRI trunks

B.

Advanced Edition

C.

IP Routes

D.

VCM channels

E.

H.323

Question # 39

A customer has a Windows Voicemail Pro server and wants incoming calls to be directed to a specific user if the caller's phone number is listed in their records. Which voicemail action type must be configured to achieve this?

A.

Database Action

B.

Miscellaneous Action

C.

Configuration Action

D.

Conditional Action

Question # 40

An IP Office 500 V2 has two SD card slots, and the first slot contains the System SD card with a unique feature key number. What is the primary purpose of the unique feature key number?

A.

To enable firmware upgrades

B.

To validate the license

C.

To select the type of voicemail (Embedded or Voicemail Pro)

D.

To store the correct version binary files

Question # 41

In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X® Portal are also installed at the same time. Therefore, by default they should both be running.

Which application would NOT be useful to check if they are in fact up and running?

A.

Voicemail Pro Windows Client

B.

System Status Application

C.

Web Manager

D.

Manager Application

Question # 42

Without the addition of an external sever, which two applications does the Unified Communication Module (UCM) support? (Choose two.)

A.

Media Manager

B.

one-X® Portal

C.

Embedded Voicemail

D.

Voicemail Pro

E.

one-X® Communicator

Question # 43

Using the Upgrade selection from Manager, File-Advanced-Upgrade, assuming all passwords have been set, and all security settings are left at the default values, which account is required when upgrading Avaya IP Office™ 500V2?

A.

Manager

B.

Security

C.

Administrator

D.

System

Question # 44

What is the additional security measure required for upgrading the IP Office 500 V2 using the Upgrade Wizard?

A.

Biometric authentication

B.

Firewall authentication

C.

Two-factor authentication

D.

Captcha authentication

Question # 45

A customer using Voicemail Pro wants to retrieve information left by the caller through a web interface.

Which Voicemail Pro feature can the technician suggest?

A.

Voicemail Collect

B.

Campaign

C.

Looped Announcement

D.

Avaya Contact Recorder

E.

Auto Attendant

Question # 46

Which configuration areas must be set up by all VoIP device users, agents, and hot desking users?

A.

Telephony-Supervisor Settings

B.

Services

C.

Mobility

D.

User Rights

E.

Extension

Question # 47

When creating a Short Code that is to connect to a Start Point on the modules in Voicemail Pro, which short code feature can be used?

A.

Voicemail Call Flow

B.

Start Point Node

C.

Voicemail On

D.

Voicemail Collect

Question # 48

Which application will enable users to access their own recordings from within Media Manager?

A.

Web Client

B.

Voice Recording Client

C.

Workplace Client

D.

User Portal

Question # 49

After the first start-up of an IP Office™ system, some default security Rights Groups are available.

Which Rights Group allows access to the diagnostic application that provides real time status, historic utilization, alarm information, and more?

A.

TCPA Group

B.

Manager Group

C.

Operator Group

D.

System Status Group

Question # 50

Which two applications can invoke Secure Digital (SD) card commands?

A.

IP Office Manager

B.

Avaya Aura® System Manager

C.

IP Office Web Manager

D.

IP Office System Monitor

E.

Avaya Control Manager

Question # 51

A customer requests that all users should be prevented from dialing international numbers.

What is the quickest way to enable this feature?

A.

Apply a Short Code to System Short Codes.

B.

Apply a Short Code to User Rights.

C.

Apply a Short Code to External Lines.

D.

Apply a Short Code to ARS.

Question # 52

What is the potential problem that can be mitigated by implementing a properly configured multi-site SCN solution?

A.

Overlapping dial plans

B.

Oversubscribed VMPro ports

C.

Blocked ACD routes

D.

Compromised call encryption

Question # 53

When ISDN/PRI calls are being disconnected, what tool should be utilized to troubleshoot the issue?

A.

SSA Snapshot

B.

Debug View with default filters

C.

Debug Manager on DTE port

D.

System Monitor with enabled ISDN L3 filter options.

Question # 54

Which application is recommended for monitoring and displaying available resources on an IP500 V2 system in real-time?

A.

IP Office Monitor

B.

System Status Application

C.

DbgView

D.

IP Office Manager

Question # 55

After a failure of the original Primary Avaya IP Office™ server, a restore needs to be applied to a replacement Avaya IP Office™ server.

To generate a successful restore of the backup made of the original server, which two criteria should the replacement server have? (Choose two.)

A.

a temporary IP address that does not match the IP of the original server

B.

the same IP address as the original server

C.

the same software version installed on it as the original server

D.

the same system name as the original server

Question # 56

Which application is utilized for upgrading IP Office Server Edition?

A.

Manager Application

B.

Web Manager

C.

System Status Application

D.

Linux Command Line Interface

Question # 57

Which Configuration tile within the Configuration Wizard, must be populated first, before any other tiles can be seen?

A.

Users

B.

Status

C.

Ignite

D.

System

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