L3M4 Practice Exam Questions with Answers Team Dynamics and Change Certification

Explanation

The supplier manual will advise suppliers how they should interact with the buying organisation.

A procurement manual will tell people inside the organisation what they need to do to be buying effectively - a buyer's rulebook, effectively. Similarly for a purchasing manual, and fairly obviously, a warehouse manual will provide guidance on how things should be done inside a warehouse.

Explanation

Complementary: the team's skills should fit together; the should 'complement' each other.

A soccer team full of defenders would be unlikely to be successful?

Explanation

Environmental - a rather straightforward question and answer.

Explanation

Business Process Re-engineering is the correct answer.

As far as I am aware, the other terms do not exist. They are 'red herrings'.

Explanation

The answer is political and economic.

The words used in the possible answers spell out STEEPLED which a later version of PEST, etc

Explanation

Specifying the need and checking the invoice would come from the buyer's side.

The other two options would be carried out by the seller.

Explanation

Monitor / evaluator.

Please see your textbook for descriptions of all nine roles.

Explanation

Seven.

Overproduction, inventory, excessive processing, waiting, transportation, motion, defects.

Explanation

'Collaborate, communicate, direct and coerce.'

Methods of communicating change. These terms are taken directly from your syllabus for this sub-ject, and reflect a decreasingly co-operative approach to communicating / implementing change.

Managers can decide where they wish to be on this spectrum of behaviours, rather like McGregor suggests with Theory X and Y.

Explanation

All options apply.

All of the named departments will both take and provide services from / to the procurement func-tion.

Explanation

The correct answer to the QUESTION NO: is: 'Sets objectives and separate tasks for individual team mem-bers'.

So in a sense, the 'team leader' allows the group to function / facilitates the group's success; where the 'solo leader' is more directive and 'involved'. If you have experience of military leadership you may wish to reflect on which camp those leaders fall into.

Explanation

'Conflict' gives us the clue.

Storming.

The other answers shown come from the same model - check them out in your textbook if you need to.

Explanation

Shared values and style.

The other two shown being 'hard' ie more tangible factors.

Nobody said these tests were meant to be easy...

Explanation

Specific, measurable, achievable, realistic, time-bound, and possibly actionable or accountable.

'Smartly' is an adverb which is not relevant, and for those who don't know, 'Smarties' are a branded chocolate sweet.

Explanation

CIPS regards procurement as a profession, and encourages members to describe it in that way.

Procurement should be regarded as a profession in the same way that lawyers and accountants are regarded as professionals.

Explanation

Conscientiousness and determination are clearly aspects of personality related to the individual.

Never having been in trouble with the police may be linked to a personality type, but it cannot be described as a personality trait.

All four options may be regarded as desirable by many potential employers.

Explanation

Chase up late or potentially late deliveries - a task which in an ideal procurement world, would be unnecessary. I am hoping that 'in the real world' the volume of this type of activity is in decline.

Explanation

Product is not included in Adair's model.

Adair's simple model is great and can be a useful way of seeing things in the real world. Learn it.

Individual, task, team - what could be simpler?

Explanation

All three of them.

CIPS appears to have excluded these three possible candidates for inclusion, concentrating instead on quantity, quality, price, place, time.

Or QQPPT.

Explanation

Socio-cultural, with the subset being demographic (or indeed for some writers, demographic would form a heading in itself, so STEEPLED)

Explanation

Rituals.

Might be a regular team meeting; or a pub / sports evening with colleagues. Might be a monthly 'em-ployee of the month' award. Something which binds the employee to the organisation - in a nice way, one hopes.

I spent some time in France and marvelled how a colleague or senior person would go round and shake hands with every colleague in the morning - almost a kind of respectful 'thank goodness we survived the night' daily event. I thought how poor the British are not to have that ritual - I still do think that.

Explanation

Both a major customer changes and legislation changes cannot be seen as being internal - they are clearly external. Leadership is obviously internal, and profitability is in theory at least, largely de-termined by management.