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Certified-Business-Analyst PDF



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  • Questions: 289 Q&A's With Detailed Explanation
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  • Exam Name: Salesforce Certified Business Analyst Exam (SP24)
  • Last Update: 14-Jul-2024
  • Questions and Answers: 289
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Certified-Business-Analyst Questions and Answers

Question # 1

During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".

What should the business analyst do next?


Explain to the customer that the workshop is focused on documenting requirements, rather than solutioning, and write down their pain points


Write the user story: As a marketer, I need to track customer origin on Opportunity so that I can report on the ROI of our marketing efforts.


Ask follow-up questions to determine if standard Salesforce functionality around Leads, Campaigns, and Opportunities could meet this need.

Question # 2

At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.

What should the business analyst do when disruptions to the project occur?


Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.


Ask the project manager for an additional resource to implement the new requests.


Interpret the requests as guidelines to be used when determining priorities for the upcoming release.

Question # 3

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.

What should the BA create to engage stakeholders?


Value Stream Map


Universal Process Notation


Capability Model

Question # 4

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.

Which external stakeholders should the business analyst recommend?


Governing bodies


Third-party vendors


Buyers and customers

Question # 5

Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.

What should the user story focus on?


Sales margins


Customer experience


Product functionality

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