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  • Exam Name: Salesforce Certified Business Analyst Exam (WI24)
  • Last Update: 02-Mar-2024
  • Questions and Answers: 289
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Certified-Business-Analyst Questions and Answers

Question # 1

A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.

What should the BA do to help prevent gaps from being discovered after go live?


Focus more on happy path testing and less on edge case testing.


Write test scripts that reflect real life and cover the requirements.


Streamline testing by limiting the number of testers involved.

Question # 2

Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.

What should the user story focus on?


Sales margins


Customer experience


Product functionality

Question # 3

A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.

What is the primary value of the BA speaking with customer service reps?


Validating current processes


Estimating the project cost


Building solution design consensus

Question # 4

The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.

The BA tacks the user story, request details, and configuration changes in a repository.

What is a benefit of tracking user stories in this way?


Multiple project team members can make and view revisions.


It links all changes to Salesforce metadata.


The development team can work parallel on the same requirement.

Question # 5

The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team’s productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams’ definition of a qualified lead?

What should the BA focus on?


Mapping historical leas data from each team and building charts to highlight similarities


Evaluating team’ skill and experience to determine how they can better align.


Scheduling and all-day collaboration workshop with both team to resolve their differences

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