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  • Exam Name: Salesforce Certified Business Analyst Exam (SP25)
  • Last Update: 20-Jul-2025
  • Questions and Answers: 312
  • Single Choice: 312 Q&A's

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Certified-Business-Analyst Questions and Answers

Question # 1

After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:

1. Searching for an account

2. Creating a new case

3. Closing a case

After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a "case."

What should the BA do differently in the next demo?

A.

Confirm each user story includes a clear who, what, and why.

B.

Update the environment to use language specific to CK.

C.

Explain that the term is a Salesforce industry standard.

Question # 2

Sales leadership at Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. CK's Salesforce implementation includes many custom pages. Multiple users have complained about waiting a long time for key functionality to display.

What is the recommended way for a business analyst to understand the opportunities for improvement?

A.

Enable Debug Logs.

B.

Monitor the Lightning Usage App.

C.

Run the Lightning page layout.

Question # 3

The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.

Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

A.

Ask questions to understand their needs and focus on shared goals.

B.

Present the pros and cons of the decision by using logic and facts.

C.

Demonstrate the BA's expertise and clearly state the decision is final.

View More Certified-Business-Analyst Questions

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Salesforce Certified-Business-Analyst Exam Dumps FAQs

The Salesforce Certified Business Analyst exam assesses your knowledge and skills in applying Salesforce functionalities to solve business problems. It covers areas like:

  • Customer Discovery: Understanding customer needs and translating them into Salesforce requirements.
  • Collaboration with Stakeholders: Effectively communicating with business users and Salesforce administrators.
  • Business Process Mapping: Documenting and analyzing existing business processes to identify improvement opportunities.
  • Requirements Gathering and Analysis: Eliciting, documenting, and analyzing Salesforce-specific requirements.
  • User Story Writing: Creating clear and concise user stories for Salesforce development.
  • User Acceptance Testing (UAT): Collaborating on testing and validating the implemented Salesforce solution.

There are no strict prerequisites, but Salesforce recommends:

  • Solid understanding of Salesforce features and functionalities
  • Experience in business analysis principles and practices
  • Familiarity with the Salesforce platform is beneficial (Trailhead modules or introductory courses)

The exam is typically a computer-based test with multiple-choice questions, including some scenario-based questions. The exact format might change, so refer to Salesforce's crack4sure resources for the latest information.

The exam duration is usually around 100 minutes.

Salesforce doesn't publish passing scores. It's generally believed to be around 65-70%.

Here are some resources to help you prepare:

  • Salesforce Trailhead: Offers a free learning path specifically designed for the Business Analyst certification exam.
  • Salesforce Certified Business Analyst Exam Guide: Provides an overview of the exam content and recommended resources.
  • Practice Exams: Platforms and crack4sures might offer practice exams to test your knowledge and identify areas needing improvement.
  • Online Courses: Consider enrolling in online courses or bootcamps focused on the Salesforce Business Analyst exam.

Earning the Salesforce Certified Business Analyst certification validates your ability to bridge the gap between business needs and Salesforce solutions. This can:

  • Enhance your job prospects in Salesforce Business Analyst roles.
  • Increase your credibility with employers seeking candidates skilled in Salesforce business analysis.
  • Command a higher salary in Salesforce Business Analyst positions.

The difficulty depends on your prior experience with business analysis, Salesforce knowledge, and preparation efforts. Utilizing the resources mentioned above and practicing with mock exams can significantly improve your chances of success.

  • Create a study plan: Develop a structured plan that allocates time for studying various exam topics.
  • Focus on understanding concepts: Don't just memorize features; aim to understand how Salesforce functionalities address business needs.
  • Practice with mock exams: Take advantage of practice exams to identify your weak areas and track your progress.
  • Join online communities: Engage in Salesforce communities or forums to connect with other Business Analyst exam aspirants and ask questions.

The exam fee is $200 USD.

The exam is likely offered year-round through Pearson VUE testing centers.

You can register for the exam through the Salesforce Trailhead platform or the Pearson VUE crack4sure.

While not mandatory, some complementary certifications can enhance your profile:

  • Salesforce Administrator certification: Provides a deeper understanding of the Salesforce platform's administrative functionalities.
  • Salesforce Certified Sales Cloud Consultant certification: Especially if you'll be working with the Sales Cloud.

If you're aiming for a career in Salesforce business analysis, the certification can be valuable. It demonstrates your expertise and helps you stand out in the job market.

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