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  • Exam Name: Salesforce Certified Business Analyst Exam
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Certified-Business-Analyst Questions and Answers

Question # 1

Which tool is used to create reports, incorporate filters and select the Report Type?


Data Loader


Report Builder


A csv file that will then get imported.


Report Composer

Question # 2

Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.

Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?


Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.


Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.


Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.

Question # 3

At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.

What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?


Define a common repository to hold all user stories and track changes over time.


Allow each team member to merge all user stories at the end of user acceptance testing.


Send emails to stakeholders with all of the changes to the user stories.

Question # 4

After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.

What should the business analyst do to manage the requested changes?


Update the gap analysis document and scope statement specification.


Update the change request log and draft a new user story.


Update the change management document and user acceptance testing plans.

Question # 5

A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.

How should the BA approach the project?


Analyze, build, operate, deliver


Analyze, build, deliver, operate


Analyze, operate, build, deliver

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