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  • Exam Name: Salesforce Certified Strategy Designer Exam (WI24)
  • Last Update: 27-Mar-2024
  • Questions and Answers: 153
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Certified-Strategy-Designer Questions and Answers

Question # 1

After a series of interviews with key stakeholders, a strategy designer realizes the company

is duplicating efforts across internal teams, each creating similar programs for customer engagement.

Which approach should the designer propose to create alignment?

A.

Design sprint

B.

Journey mapping workshop

C.

Service blueprint workshop

Question # 2

A design team is working on the challenge: “How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?"

Which bot metrics should the strategy designer suggest to assess the impact of their work?

A.

Customer satisfaction rate

B.

Total conversations

C.

Human takeover rate

Question # 3

Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in

the market. What should a strategy designer rely on to get stakeholder buy-in for a redesign?

A.

Wireframes and a total addressable market (TAM) calculation

B.

Research findings and a competitive analysis.

C.

Inspiring graphics and personas

Question # 4

The brand team has spotted some customers sharing their personalized Cloud Kicks footwear on social networks. The strategy designer wants to

invite these customers to a co-creation workshop for a new loyalty program being developed.

What is a direct outcome of co-creating with customers?

A.

Increased sales of custom footwear

B.

Increased adoption of the loyalty program

C.

Increased speed of the design process

Question # 5

Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.

Which types of outcomes should result from a Consequence Scanning workshop"?

A.

Issues to act on, influence, or monitor

B.

Issues to stop, start, or continue

C.

Issues to accept, object., or withhold

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