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  • Exam Name: Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLCEI)
  • Last Update: Sep 12, 2025
  • Questions and Answers: 207
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300-820 Practice Exam Questions with Answers Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLCEI) Certification

Question # 6

Cisco media traversal technology has enabled a secure environment where internal video endpoints call and receive calls from external video endpoints. How does the Expressway-C and Expressway-E communicate?

A.

Expressway-C establishes an outgoing request to Expressway-E, enabling the Expressway-E in the DMZ to notify the internal Expressway-C of an incoming call from an external endpoint.

B.

Internal endpoints are registered to Expressway-E in the DMZ. Expressway-C, which is also in the DMZ, will receive and make calls on behalf of Expressway-E because they are in the same network.

C.

Expressway-E establishes an outgoing request to Expressway-C, enabling the Expressway-C in the DMZ to notify the internal Expressway-E of an incoming call from an external endpoint.

D.

Internal endpoints are registered to Expressway-C in the DMZ. Expressway-E, which is also in the DMZ, will receive and make calls on behalf of Expressway-C because they are in the same network.

Full Access
Question # 7

What should an engineer use to create users for a Cisco Jabber Cloud Deployment?

A.

Cisco Webex Administration Tool

B.

Cisco UCM

C.

Cisco Webex Directory Connector

D.

Cisco Unified IM and Presence Server

Full Access
Question # 8

Which SIP media encryption mode is applied by default for newly created zones in the Cisco Expressway?

A.

Off

B.

Auto

C.

Force Encrypted

D.

Best Effort

Full Access
Question # 9

During the deployment of a Cisco Webex Video Mesh, where do on-premises SIP endpoints send signaling?

A.

On-premises endpoints cannot participate in Cisco Webex Video Mesh

B.

to the cloud

C.

to the switching services

D.

to the call control environment (Unified CM or Expressway)

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Question # 10

An engineer must review a new traversal zone that is not establishing a successful connection between Expressway-C and Expressway-E. When the event log page on the Expressway-E is reviewed, an authentication failure is found with the detail “user not found”. Which two actions must the engineer take to resolve the issue? (Choose two.)

A.

Disable TLS verification on the Expressway-E.

B.

Ensure that the authentication credentials configured on both zones to match.

C.

Ensure that LDAP is properly configured and synchronized on the Expressway-E.

D.

Ensure that the authentication credentials exist on the Expressway-E local database.

E.

Ensure that the authentication credentials exist on the Expressway-C local database.

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Question # 11

300-820 question answer

Refer to the exhibit. A collaboration engineer is configuring Cisco Expressway for B2B calling. The engineer must allow inbound calls to be routed to Cisco UCM. The traffic must be unencrypted between the Expressway-C and the Cisco UCM cluster. Which configuration correctly implements the zone?

A)

300-820 question answer

B)

300-820 question answer

C)

300-820 question answer

D)

300-820 question answer

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Question # 12

An employee has recently left an organization and a manager suspects that this employee may have made changes to the system that no one is aware of. Mobile and Remote Access registration is not working. Internal communications appear to be working, but no external system is able to register or call anywhere. While investigating this problem, it is discovered that no internal systems are able to call externally either. What is the TraversalZone missing that is causing this issue?

A.

SIP trunk to the DefaultZone

B.

route pattern to the DefaultZone

C.

link to the DefaultZone

D.

pipe to the DefaultZone

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Question # 13

Refer to the exhibit.

300-820 question answer

What is the result of a transformation applied to alias 88514?

A.

98851@ccnpcollab.com

B.

88513@ccnpcollab com

C.

88514@ccnpcollab.com

D.

88515@ccnpcollab.com

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Question # 14

A Jabber user is being prompted to trust the Expressway-E certificate when using Mobile and Remote Access. The administrator has validated that the Expressway-E certificate is being trusted by the machine running the Jabber client.

What else can be done to solve this problem?

A.

Create a new CSR with new information on the SAN field.

B.

Include Cisco Unified Communications Manager registration domain in the Expressway-E certificate as a SAN.

C.

Change the domain name.

D.

Change the FQDN of the Expressway.

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Question # 15

What is the last step for domain management in Cisco Webex Control Hub if an engineer adds users already signed in with the company domain?

A.

Publish a domain.

B.

Add a domain.

C.

Verify a domain.

D.

Claim a domain.

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Question # 16

What is the benefit of configuring ICE, TURN and STUN in a Cisco Unified Collaboration environment?

A.

The ICE protocol enables the use of MRA for Cisco endpoints to register behind the firewall.

B.

The endpoints use fewer ports to minimize the port range and allows for multiple connections in a high-density deployment.

C.

It can traverse firewalls without opening incoming ports.

D.

The endpoints discover paths to optimize media flow and allows for peer-to-peer media traffic in some cases.

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Question # 17

A company already has a Cisco Unified Communications Manager for internal audio and video traffic, but it requires video communication with external partners and customers. It is important to ensure security for the deployment and the connectivity.

What must be set up to enable this requirement?

A.

Cisco Unified Border Element and Cisco ASA Firewall

B.

Cisco Unified Border Element and Cisco Firepower Firewall

C.

Cisco Expressway-C and Cisco Expressway-E

D.

Cisco Expressway-C and Cisco Unified Border Element

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Question # 18

What is the default file extension for saving Cisco Expressway-C backups when using the Google Chrome browser?

A.

.tar.gz.enc

B.

.tar.tar.gz

C.

.zip

D.

.tar.gz.gz

Full Access
Question # 19

Which attribute in the SDP for a call is affected by the static NAT address configuration in an Expressway-E?

A.

connection

B.

name

C.

version

D.

bandwidth

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Question # 20

Which connection does the traversal zone configuration define?

A.

Expressway-E and Collaboration Endpoints

B.

Cisco UC and Cisco Unified Presence Server

C.

Cisco Expressway-C and Cisco Expressway-E platforms

D.

Cisco UCS E-Series and Cisco UCM

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Question # 21

300-820 question answer

Refer to the exhibit. The web server is set up to store contact photos and the Cisco Jabber-config.xml file is updated for all clients. After these changes, Jabber for Windows users cannot view the contact photos when they are connected via Mobile and Remote Access. Which action resolves the issue?

A.

Update the “PhotoUriWithToken’ entry to “Https”.

B.

Update the contact photos to “png”.

C.

Add the web-server address within the HTTP server allow list on the Expressway-C.

D.

Add the web-server address within the HTTP server allow list on the Expressway-E.

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Question # 22

Which technique can be used to have media flow directly between two endpoints that have a NAT between them?

A.

The endpoints can use a Cisco router API to disable NAT temporarily.

B.

Cisco Mobile and Remote Access allows for media traffic directly between two internal endpoints.

C.

Cisco access protocol can make a direct path between endpoints on an internal network.

D.

STUN makes UDP connections through NAT devices.

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Question # 23

A company has an on-premises Cisco collaboration cluster that contains Cisco UCM, IM and Presence, and Cisco Webex in the cloud. The company wants to integrate the on-premises infrastructure with Webex to enable interoperability with the Webex App. An engineer already configured the cluster in Cisco UCM, IM and Presence, and the organization in the Webex Control Hub. Which action must the engineer take to complete the configuration?

A.

Deploy Directory Connector.

B.

Open the TCP 443 port from IM and Presence to Webex Cloud.

C.

Deploy a Webex Device Connector.

D.

Deploy a Cisco Expressway Message Connector host.

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Question # 24

Which two statements about Cisco Webex Video Mesh Nodes are true? (Choose two.)

A.

When Expressway Core works with VMN clusters, Expressway Core decides which VMN is used for signaling/media connection.

B.

Cloud-registered devices choose a VMN cluster based on the lowest STUN round trip delay.

C.

The cascading traffic between VMN must bypass the firewall.

D.

When Cisco Unified Communications Manager works with multiple VMNs, Cisco Unified CM decides which VMN is used for signaling connection.

E.

A VMN can terminate a media connection while operating in maintenance mode.

Full Access
Question # 25

What is a benefit of Cisco Webex Messenger Cloud deployment?

A.

Cloud deployment is more secure than an on-premises deployment.

B.

There is no additional cost to use a cloud deployment.

C.

Cloud deployment allows interoperability between Cisco Jabber and Webex Teams users.

D.

Cloud deployment is taster than using an on-premises deployment.

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Question # 26

A new set of Expressway-C and Expressway-E is deployed and was configured for Mobile and Remote Access with basic settings. How must the engineer edit the inbound allow list rule?

A.

Go to Configuration > Unified Communications > HTTP allow list > Editable inbound rules to view.

B.

Go to Configuration > MRA > HTTP allow rules > Editable inbound rules to view, create, modify, or delete HTTP allow list rules.

C.

Go to Configuration > MRA > Editable Inbound rules to view, create, modify, or delete HTTP allow list rules.

D.

Go to Configuration > Unified Communications > MRA > HTTP allow list > Editable inbound rules to view, create, modify, or delete HTTP allow list rules.

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Question # 27

Refer to the exhibit.

300-820 question answer

Which two outbound connections should an administrator configure on the internal firewall? (Choose two.)

A.

XMPP: TCP 7400

B.

SIP: TCP 7001

C.

SIP TCP 5061

D.

Media: UDP 36012 to 59999

E.

HTTPS: TCP 8443

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Question # 28

300-820 question answer

Refer to the exhibit. After hardening the Cisco Expressway, an engineer noticed this error in the logs HTTP error 429 "Too Many Requests,” and users report that authentication is not possible on more than two devices. What must the engineer increase to correct the issue?

A.

maximum authorizations per period

B.

credentials refresh interval

C.

rate control period

D.

credentials cleanup interval

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Question # 29

An engineer is deploying an Expressway solution for the SIP domain Cisco.com. Which SRV record should be configured in the public DNS to support inbound B2B calls?

A.

_collab-edge._tls.cisco.com

B.

_cisco-uds._tcp.cisco.com

C.

_sip._tcp.cisco.com

D.

_cuplogin._tcp.cisco.com

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Question # 30

300-820 question answer

Refer to the exhibit. When Expressway-E routes a call with URI 4040@uclab.local to a DNS zone, which DNS server does the Expressway query for the SIP SRV records?

A.

10.20.20.20

B.

10.10.10.10

C.

10.40.40.40

D.

10.30.30.30

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Question # 31

300-820 question answer

Refer to the exhibit. An engineer is deploying mobile and remote access in an environment that already had functioning Business to Business calling. Mobile and remote access SIP registrations are failing. To troubleshoot, SIP logs were collected. How is this issue resolved?

A.

Change the SIP profile on the SIP trunk for the Expressway-E to Standard SIP Profile for TelePresence Endpoint

B.

Change the “Incoming Port” in the SIP Trunk Security Profile for the Expressway-C to not match SIP line registrations

C.

Enable autoregistration for the appropriate DN range on the Cisco UCM servers running the CallManager service

D.

Write a custom normalization script since the “vcs-interop” normalization script does not allow registrations

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Question # 32

Which option mandates that calls fall back to unencrypted media if encryption cannot be established?

A.

auto

B.

force unencrypted

C.

best effort

D.

force encrypted

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Question # 33

A Webex engineer is configuring SSO in Control Hub with Active Directory Federation Services. The engineer wants to authenticate users for all the applications that they are given rights to. The engineer also wants to eliminate further prompts when users switch applications during a particular session. Which action tells ADFS the fields to map to Webex to identify a user?

A.

Send LDAP attributes as claims.

B.

Create claim rules for Webex authentication

C.

Add a relving party trust to the ADFS.

D.

Map the E-mail-addresses LDAP attribute to the uid outgoing claim type.

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Question # 34

A Webex administrator is configuring the Webex Control Hub to enable enterprise users to sign into Webex securely by authenticating to the IdP of the organization. To conform to the SAML specification, to what can the NameID format be set?

A.

urn:oasis:names:tc:SAML:2.0:nameid-format:unspecified

B.

urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress

C.

urn:oasis:names:tc:SAML:2.0:nameid-format:transient

D.

urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress

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Question # 35

Which 16-digit number is unique to a serial number and is used to enable the system?

A.

RMS license key

B.

option key

C.

release key

D.

Expressway series

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Question # 36

300-820 question answer

Refer to the exhibit. What are “Type” field values for this Expressway servers zone configuration?

A.

Expressway-C "DNS", Expressway-E Traversal server'

B.

Expressway-C Traversal server', Expressway-E Traversal client*

C.

Expressway-C "Neighbor'. Expressway-E 'Neighbor'

D.

Expressway-C Traversal client", Expressway-E Traversal server'

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Question # 37

What is the purpose of Webex Cloud-Connected UC?

A.

It is a Cisco UCM deployed in the Webex cloud for feature parity when moving to cloud.

B.

It is a hybrid calling setup with an on-premises Cisco UCM and a Webex based Cisco UCM to benefit from both critical on-prem and flexible cloud deployments.

C.

Get the benefits of centralized cloud-based analytics and troubleshooting while keeping critical calling on-premises.

D.

It is a migration path tor moving from on-premises UC to Webex in a step by step plan.

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Question # 38

300-820 question answer

Refer to the exhibit. When a user tries to sign in to the Cisco Jabber client through Mobile and Remote Access, they receive this error message: “Cannot communicate with the server.” The external DNS server is configured with the SRV records listed in the exhibit.

What is the cause of the issue?

A.

The collab-edge DNS record must be added to the DNS server and the _cisco-uds DNS record must be removed.

B.

A Cisco CSF device must be configured in UC for the user and the _cisco-uds DNS record must be removed.

C.

The HTTP allow list is not allowing communication with the Instant Message and Presence server.

D.

The _sips DNS record must target expE-pub.cll-collab.internal and the _cisco-uds DNS record must be removed.

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Question # 39

Which two scenarios need a proper DNS configuration on Expressway servers? (Choose two.)

A.

Expressway servers verify the common name attribute in server certificates.

B.

Expressway servers route calls based on SIP URI.

C.

Admins avoid IP address configuration for neighbor zone peers.

D.

Expressway servers use NTP peer authentication for secure time updates.

E.

Admins download software updates from the Cisco website via WebUI.

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Question # 40

Refer to the exhibit.

300-820 question answer

When a Jabber user attempts to connect from outside of the organization, the user enters the login information as "user@example.com" and receives the error "Cannot find your services Automatically". The engineer tries to resolve SRV records used by Jabber.

DNS A record "expressway-e.example.com" points to the Expressway-E IP and "cucm.example.com" points to the Cisco Unified Communications Manager.

Which change resolves the DNS problem?

A.

Change cisco-uds to point to the Expressway-E FQDN.

B.

Change the collab-edge record to point to 5061.

C.

Remove the cisco-uds SRV record for the external DNS.

D.

Change the priority of the SRV record for cisco-uds.

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Question # 41

An engineer must enable the communication between two separate Expressway-C servers to allow inbound and outbound calling between different endpoints registered on each server. Which configuration must happen?

A.

Configure a traversal zone on each server with a destination of the other Expressway-C.

B.

Configure a neighbor zone on each server with a destination of the other Expressway-C.

C.

Configure a transform on each server to strip the port numbers at the end of the alias.

D.

Configure a transform on each server to convert the calling alias into the called alias.

Full Access
Question # 42

Refer to the exhibit.

300-820 question answer

While troubleshooting Cisco Jabber login issues, there are some error messages. Why is the Jabber client unable to sign in?

A.

down Cisco Unified Communications Manager server

B.

XMPP bind failures

C.

incorrect login credentials

D.

service discovery issues

Full Access
Question # 43

An administrator has been tasked to bulk entitle 200 existing users and ensure all future users are

automatically configured for the Webex Hybrid Calendar Service. Which two options should be used to configure these users? (Choose two.)

A.

Export a CSV list of users in the Cisco Webex Control Hub, set the Hybrid Calendar Service to TRUE for users to be enabled, then import the file back to Manage Users menu in the Cisco Webex Control Hub.

B.

Set up an Auto-Assign template that enables Hybrid Calendar.

C.

Select the Hybrid Services settings card in the Cisco Webex Control Hub and import a User Status report that contains only users to be enabled.

D.

On the Users tab in the Cisco Webex Control Hub, check the box next to each user who should be enabled, then click the toggle for the Hybrid Calendar service to turn it on.

E.

From Cisco Webex Control Hub, verify the domain that your Hybrid Calendar users will use, which

automatically activates them for the service.

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Question # 44

Which action is required when using Cisco Jabber for Cloud with Cisco Webex Messenger?

A.

Configure, extend, and connect.

B.

Configure policies.

C.

Configure service discovery for remote access.

D.

Configure desk phone control.

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Question # 45

When designing the call control on a Cisco Expressway Core, which is the sequence of dial plan functions?

A.

transforms, CPL, user policy, search rules

B.

search rules, zones, local zones

C.

DNS zone, local zone, search rules

D.

search rules, transforms

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Question # 46

Which two licenses are required for the Expressway B2B feature to work? (Choose two)

A.

Traversal Server

B.

Advanced Networking

C.

Device Provisioning

D.

Rich Media Sessions

E.

TURN Relays

Full Access
Question # 47

300-820 question answer

Refer to the exhibit. An administrator set up a B2B interop with a business partner running a Microsoft Lync environment and can successfully make outbound video calls to Jane.doe@ciscovideo.com. Inbound calls to paul.smith@ciscovoice.com, however, are failing. A quick SRV search returns the records in the exhibit. Which record must be modified to resolve this challenge?

A.

_h323ls._udp.ciscovoice.com

B.

_sipfederationtcp._tcp.ciscovoice.com

C.

_sips._tcp.ciscovoice.com

D.

_collab-edge._tls.ciscovoice.com

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Question # 48

When configuring a Cisco Expressway solution and need to design the dial plan with various rules for URIs and numbers coming through the device. To do so, it is important that some dial plan rules are applied in a certain order. When configuring the transform section, you must know the range of the priorities.

Which range is correct?

A.

any number in the drop-down menu

B.

any number in the dialog box

C.

any number between 1-128

D.

any number between 1-65534

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Question # 49

Cisco Collaboration deployment has video endpoints that can do B2B calls over the internet, but they also can make audio calls through a gateway. This ability means that someone from the internet can make fraud calls through the system. Which action must an engineer take to set up the search rules for calls that are being headed to the PSTN gateway?

A.

Ensure that only requests that are authenticated are allowed to make a PSTN call.

B.

Avoid using any wild card in the source settings in the search rules.

C.

Add registered devices only in the search rule for the PSTN gateway.

D.

Add registered devices only in the zone for the PSTN gateway.

Full Access
Question # 50

Which two statements about Expressway media traversal are true? (Choose two.)

A.

Expressway Control is the traversal server installed in the DMZ.

B.

The Expressway Edge must be put in a firewall DMZ segment.

C.

Cisco Unified Communications Manager zone can be either traversal server or client.

D.

The Unified Communications traversal zone can be used for Mobile and Remote Access.

E.

Both Expressway Edge interfaces can be NATed.

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Question # 51

An engineer must configure the zone to connect to an Expressway-E using Single NIC with NAT. The internal IP address is 192.168.10.63, and the NAT address is 203.0.113.5. What must the engineer configure on the Expressway-C to meet this requirement?

A.

traversal zone with the peer address 192.168.10.63

B.

neighbor zone with the peer address 192.168.10.63

C.

traversal zone with the peer address of 203.0.113.5

D.

neighbor zone with the peer address of 203.0.113.5

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Question # 52

What is a requirement when configuring the Cisco Webex Hybrid Message account for accessing the API of the Cisco UCM IM and Presence Service?

A.

Add a new end-user with the “Standard AXL API Access” role

B.

Use an application user with only the “Standard CTI Allow Control of All Devices” role

C.

Use an application user not the main administrator account with the “Standard AXL API Access” role

D.

Use the main administrator account if it includes the “Standard AXL API Access” role

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Question # 53

Which two licenses are required for the B2B feature to work? (Choose two.)

A.

Traversal Server

B.

TURN Relays

C.

Rich Media Sessions

D.

Advanced Networking

E.

Device Provisioning

Full Access
Question # 54

In a Mobile and Remote Access deployment, where must communications be encrypted with TLS?

A.

Cisco Expressway-E and endpoints outside the enterprise

B.

Cisco Expressway-C, Cisco Unified Communications Manager, and IM&P

C.

Cisco Expressway-C, Cisco Expressway-E, and Cisco Unified Communications Manager

D.

Cisco Expressway-C, Cisco Expressway-E, and endpoints outside the enterprise

Full Access
Question # 55

A company decided to gradually move to the Cisco Webex Cloud from a Cisco on-premises solution. One step is to configure a Cisco Hybrid Services connector. Where must an engineer make this configuration?

A.

Deploy the Cisco Hybrid Services connector, which is an on-premises node, to allow for multiple Cisco collaboration environments to connect to Cisco Webex.

B.

Configure Hybrid Service in the Cisco Expressway-E in the DMZ to connect to the Cisco Webex Cloud.

C.

Configure Hybrid Services in Cisco Webex Control Hub in the Cisco Webex Cloud to enable Hybrid Services.

D.

Enable the Hybrid Services service on the Cisco UCM to allow the on-premises call control to establish a hybrid link to the Cisco Webex Cloud.

Full Access
Question # 56

Which set of actions configures ACME certificates on Expressways?

A.

Configure ACME Certificate settings on your Expressway-E, and change the ACME automated scheduler field to ON.

B.

Configure ACME Certificate settings on your Expressway-C, and change the ACME automated scheduler field to OFF.

C.

Configure ACME Certificate settings on your Expressway-C, and change the ACME automated scheduler field to ON.

D.

Configure ACME Certificate settings on your Expressway-E, disable the Expressway cluster, and change the ACME automated scheduler field to OFF.

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Question # 57

300-820 question answer

Refer to the exhibit. An engineer is configuring Cisco Expressway-C to discover Cisco UCM by using an IP address and a TCP connection. After the configuration is saved, errors occur.

Which two changes must be made to resolve the errors? (Choose two.)

A.

Configure an application user with Cisco Computer Telephony Integration-enabled privileges in Cisco UCM.

B.

Configure an application user with Administrative XML privileges in Cisco UCM.

C.

Upload a valid Cisco Tomcat certificate from the Cisco UCM to Expressway-C.

D.

Set TLS verify mode to Off.

E.

Configure an HTTP allow list that contains the Cisco UCM

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Question # 58

What is configured on the Expressway-E to successfully route calls from Expressway-C on the internal network to the Internet?

A.

Application layer gateway is enabled to bridge the media traffic.

B.

A static NAT route is added to the firewall to bridge the two networks.

C.

The Expressway-E is enabled for Dual-NIC capability.

D.

The Expressway-E is enabled for interworking

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Question # 59

A collaboration engineer is configuring Cisco Webex Edge for video conferencing devices to provide support for Cisco Webex Control Hub configuration management. Which configuration control mode must be set on Cisco UCM for Control Hub to manage the on-premises device configuration?

A.

Webex Edge only

B.

endpoint only

C.

Cisco UCM and endpoint

D.

Cisco UCM only

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Question # 60

Which mechanism does TLS use to validate identity?

A.

server certificate

B.

shared secret

C.

username and a password

D.

IP address of the peer

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Question # 61

An engineer is investigating failing incoming calls that are expected to connect. The engineer notices that the failed calls all have a port number of 5060 at the end of the URI. The search rules are configured in a way that they do not expect a port to be included. Which configuration allows the routing of this call?

A.

* transform with a pattern string of *(.*)@example.com(:5060)?"

* replace a string of \1@example.com

B.

* search rule with a pattern string of “(.*)@example.com(:5060)?"

* replace a string of \1\2@example com

C.

search rule with a pattern string of “(.*)@example.com(:5060)?"

* replace a string of \1@example.com\2

D.

* transform with a pattern string of “(.*)@example.com(:5060)?"

* replace a string of \1@example.com\2

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Question # 62

Which two statements about Mobile and Remote Access certificate are true? (Choose two.)

A.

Expressway Core can use private CA signed certificate.

B.

You must upload the root certificates in the phone trust store.

C.

Expressway must generate certificate signing request.

D.

Expressway Edge must use public CA signed certificate.

E.

The Jabber client can work with public or private CA signed certificate.

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