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  • Exam Name: CompTIA A+ Certification Core 2 Exam
  • Last Update: May 24, 2025
  • Questions and Answers: 788
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220-1102 Practice Exam Questions with Answers CompTIA A+ Certification Core 2 Exam Certification

Question # 6

A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?

A.

FTP

B.

RDP

C.

SSH

D.

VNC

Full Access
Question # 7

Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?

A.

.bat

B.

.dll

C.

.ps1

D.

.txt

Full Access
Question # 8

Which of the following are mobile operating systems used on smartphones? (Select two).

A.

macOS

B.

Windows

C.

Chrome OS

D.

Linux

E.

iOS

F.

Android

Full Access
Question # 9

A large organization is researching proprietary software with vendor support for a multiuser environment. Which of the following EULA types should be selected?

A.

Corporate

B.

Perpetual

C.

Open-source

D.

Personal

Full Access
Question # 10

A user wants to acquire antivirus software for a SOHO PC. A technician recommends a licensed software product, but the user does not want to pay for a license. Which of the following license types should the technician recommend?

A.

Corporate

B.

Open-source

C.

Personal

D.

Enterprise

Full Access
Question # 11

A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

A.

Group Policy

B.

Browser extension

C.

System Configuration

D.

Task Scheduler

Full Access
Question # 12

A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue. Which of the following is most likely causing the issue?

A.

Date and time

B.

User access control

C.

UEFI boot mode

D.

Log-on times

Full Access
Question # 13

A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?

A.

What is the error message?

B.

Does the program work on another computer?

C.

Did the program ever work?

D.

Is anyone else having this issue?

Full Access
Question # 14

A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?

A.

Disable System Restore.

B.

Remediate the system.

C.

Educate the system user.

D.

Quarantine the system.

Full Access
Question # 15

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

    Run an antivirus and enable encryption.

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

Full Access
Question # 16

Which of the following commands can a technician use to get the MAC address of a Linux distribution?

    net use

A.

ifconfig

B.

netstat

C.

ping

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Question # 17

An employee using an Apple MacBook is receiving frequent, random pop-up requests from other Apple devices wanting to share photos and videos and asking whether the user would like to accept the request Which of the following configurations should the technician advise the user to change first"?

A.

Wi-Fi

B.

iCloud

C.

Antivirus

D.

AirDrop

Full Access
Question # 18

A technician receives a high-priority ticket about sensitive information collected from an end user’s workstation. Which of the following steps should a technician take to preserve the chain of custody for a forensic investigation?

A.

Reimage the workstation.

B.

Inform the user of the investigation.

C.

Recover and secure the workstation.

D.

Back up the workstation

Full Access
Question # 19

A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:

"This site cannot be reached."

A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?

A.

HTTPS

B.

VLAN

C.

DNS

D.

SMTP

Full Access
Question # 20

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

Full Access
Question # 21

A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

Full Access
Question # 22

Which of the following operating systems was the app file type designed to run under as an application file bundle?

A.

macOS

B.

Chrome

C.

Windows

D.

Linux

Full Access
Question # 23

A technician is following the ticketing system’s best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

A.

Ask the user for clarification.

B.

Keep the user updated on the progress.

C.

Document the root cause.

D.

Follow the system’s escalation process.

Full Access
Question # 24

A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?

A.

NATBWPA3

B.

802.1X

C.

Static IP

Full Access
Question # 25

A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed. Which of the following is the most likely reason for this error message?

A.

Thegraphics card driver needs to beupdated

B.

Theapplication installer is 64-bit.

C.

Theinstallation requires administrative rights.

D.

Thedisk space is inadequate.

Full Access
Question # 26

Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?

A.

Trusted sources

B.

Valid certificates

C.

User training

D.

Password manager

Full Access
Question # 27

A user reports being unable to access a sports team's website on an office computer. The administrator tells the user this blocked access is intentional and based on company guidelines. Which of the following is the administrator referring to?

A.

NDA

B.

AUP

C.

VPN

D.

SOP

Full Access
Question # 28

A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?

A.

MSRA

B.

FTP

C.

RMM

D.

VPN

Full Access
Question # 29

A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?

A.

Device

B.

Business

C.

Network

D.

Operation

Full Access
Question # 30

Which of the following languages is used for scripting the creation of Active Directory accounts?

A.

Bash

B.

Structured Query Language

C.

Hypertext Preprocessor

D.

PowerShell

Full Access
Question # 31

Which of the following language types enables the automation of tasks?

A.

Compiled

B.

Scripting

C.

Web

D.

Database

Full Access
Question # 32

A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

A.

Configure MAC filtering.

B.

Disable DHCP.

C.

Configure port forwarding.

D.

Disable guest access.

Full Access
Question # 33

An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?

A.

Configuring firewall settings

B.

Implementing expiration policies

C.

Defining complexity requirements

D.

Updating antivirus definitions

Full Access
Question # 34

A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?

A.

Cross-site scripting

B.

SQL injection

C.

Brute-force attack

D.

DDoS attack

Full Access
Question # 35

Which of the following operating systems were designed for smartphones? (Select two).

A.

Ubuntu

B.

CentOS

C.

macOS

D.

Chrome OS

E.

iOS

F.

Android

Full Access
Question # 36

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

Full Access
Question # 37

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

Full Access
Question # 38

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

Full Access
Question # 39

The camera and microphone on an iPhone user's device are activating without any user input. The user’s friend recently modified the device to allow applications to be installed outside the normal App Store. Which of the following is the issue?

A.

The user connected a counterfeit Lightning cable to the iPhone.

B.

The device is unenrolled from Mobile Device Management.

C.

The device was jailbroken to remove internal security protections.

D.

The iPhone has an out-of-date operating system.

Full Access
Question # 40

A technician wants to improve password security after several users admitted to using very simple passwords. Which of the following is the best way to resolve this issue?

A.

Requiring four character types

B.

Decreasing the password expiration times

C.

Enabling an automatic lock timer

D.

Adding two characters to the minimum password length

Full Access
Question # 41

A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?

A.

Family Options

B.

Update & Security

C.

Ease of Access

D.

Network & Internet

E.

Privacy

Full Access
Question # 42

A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?

A.

Devices and Printers

B.

Administrative Tools

C.

Network and Sharing Center

D.

Programs and Features

Full Access
Question # 43

A user's company phone has several pending software updates. A technician completes the following steps:

•Rebooted the phone

•Connected to Wi-Fi

•Disabled metered data

Which of the following should the technician do next?

A.

Restore the factory settings.

B.

Clean the browser history.

C.

Uninstall and reinstall the applications.

D.

Clear the cache.

Full Access
Question # 44

A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?

A.

Acceptable use policy

B.

Incident report

C.

End user license agreement

D.

Standard operating procedures

Full Access
Question # 45

Which of the following best describes a rollback plan?

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

Full Access
Question # 46

A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a technician recommend the user do first?

A.

Reinstall the OS.

B.

Run the System Restore feature.

C.

Disconnect the PC from the network.

D.

Pay the amount demanded.

E.

Scan the PC with an anti-malware program.

Full Access
Question # 47

Which of the following operating systems uses the ext4 filesystem type?

A.

macOS

B.

iOS

C.

Linux

D.

Windows

Full Access
Question # 48

After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

A.

Updating the failed software

B.

Registering the smartphone with an MDM solution

C.

Installing a third-party client

D.

Clearing the cache partition

Full Access
Question # 49

A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?

A.

Power

B.

Default

C.

Administrator

D.

Superuser

Full Access
Question # 50

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).

A.

Degauss

B.

Delete

C.

Incinerate

D.

Recycle

E.

Format

F.

Shred

Full Access
Question # 51

A technician is installing a new SOHO wireless router and wants to ensure it is secure and uses the latest network features. Which of the following should the technician do first?

A.

Disable the unused ports.

B.

Enable DHCP reservations.

C.

Update the firmware.

D.

Disable the guest account.

Full Access
Question # 52

A technician is troubleshooting a user’s PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?

A.

Expired certificate

B.

False alert

C.

Missing system files

D.

OS update failure

Full Access
Question # 53

Several computers have been infected with malware, causing the company network to slow down and sensitive company information to be lost. The IT department installs new antivirus software to remove the malware and needs to decide the best method to prevent future malware infections. Which of the following methods would be the most effective?

A.

Encrypting data at rest

B.

Implementing firewalls

C.

Utilizing Intrusion detection systems

D.

Backing up data regularly

Full Access
Question # 54

A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone. Which of the following could the user do to most likely resolve the issue?

A.

Enable cellular data.

B.

Increase data limits.

C.

Disconnect the VPN.

D.

Reinstall the SIM card.

Full Access
Question # 55

A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

A.

Use System Restore to recover the OS files.

B.

Wipe the computer and install a new copy of the OS.

C.

Identify whether the disk partition table has been reduced in size.

D.

Perform a full-system, antivirus scan and check browser notifications.

Full Access
Question # 56

After a computer upgrade at an imaging lab. the upgraded computers are not able to obtain an IP address. Which of the following is most likely the issue?

A.

TheswitchIs only providing IPv6 addresses.

B.

TheOS must be updated to be compatible with the imaging software.

C.

Theswitchhas port security enabled.

D.

Theswitchdoes not support multicast traffic.

Full Access
Question # 57

Employees want their Windows 10 laptops to wirelessly connect when they take them home. Which of the following should the employees configure so the laptops can automatically connect wirelessly?

A.

Network and Internet settings

B.

Windows Firewall settings

C.

Devices and Printers

D.

Personalization settings

Full Access
Question # 58

Which of the following is used to detect and record access to restricted areas?

A.

Bollards

B.

Video surveillance

C.

Badge readers

D.

Fence

Full Access
Question # 59

A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resources. Which of the following should the technician do first?

A.

Disconnect the computer from the network

B.

Run an antivirus scan

C.

Reboot the computer

D.

Educate the user about cybersecurity best practices

Full Access
Question # 60

Which of the following is the weakest wireless security protocol?

A.

WEP

B.

WPA2

C.

TKIP

D.

AES

Full Access
Question # 61

A user reports that a device with a statically defined IP is unable to connect to the internet. The technician runs the ipconfig /all command and sees the following output:

IPv4 Address............ 192.168.0.74

Subnet Mask.............255.255.255.255

Default Gateway......... 192.168.0.1

Which of the following is most likely the reason for the issue?

A.

The default gateway is up.

B.

The user has an APIPA IP address.

C.

The IP address is on the wrong subnet

D.

The subnet mask is incorrect.

Full Access
Question # 62

A technician is creating a Windows splash screen that details login expectations. Which of the following should the technician most likely use?

A.

End-user license agreement

B.

Non-disclosure agreement

C.

Regulatory compliance

D.

Acceptable use policy

Full Access
Question # 63

A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

A.

Perform a safe mode boot.

B.

Run the System Restore wizard.

C.

Start the computer in the last known-good configuration.

D.

Reset the BIOS settinqs.

Full Access
Question # 64

A technician needs to join a Windows client to a domain. Which of the following is required?

A.

Local access

B.

Internet connection

C.

Enterprise administrative permissions

D.

Computer MAC address

Full Access
Question # 65

A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?

A.

Group Policy

B.

Firewall

C.

Microsoft Management Control

D.

MSConfig

Full Access
Question # 66

A business lost all data and equipment after a disaster. Due to the disaster, the business no longer maintains system backups. Which of the following should the business implement to prevent future losses?

A.

Test environment

B.

Local backups

C.

Cold site

D.

Cloud storage

Full Access
Question # 67

A vendor provided installation software on a DVD-ROM. The software is not available to download on the vendor’s website. The technician needs to install the software on several laptops that do not have an optical disc drive. The laptops are connected to the corporate network but are physically located at remote sites. Which of the following is the best installation method for the technician to use?

A.

Use a computer that has an optical disc drive to create an ISO file from the DVD-ROM, store the ISO file on the file server, connect remotely to each laptop, and install the software on each laptop using the ISO stored on the file server.

B.

Locate an external USB DVD-ROM optical disc drive, insert the DVD-ROM from the vendor into the drive, and install the software from the USB DVD-ROM optical disc drive.

C.

Use a computer that has an optical disc drive to create an ISO file from the DVD-ROM, copy the ISO file to a USB flash drive, and install the software from the USB flash drive.

D.

Locate an ISO file of the software from a website unrelated to the vendor, store the ISO file on the file server, connect remotely to each laptop, and install the software on each laptop using the ISO stored on the file server.

Full Access
Question # 68

A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

A.

Reenroll the user's mobile device to be used as an MFA token.

B.

Use a private browsing window to avoid local session conflicts.

C.

Bypass single sign-on by directly authenticating to the application.

D.

Reset the device being used to factory defaults.

Full Access
Question # 69

Which of the following attacks can a hacker use to execute code on a user's computer when the user visits a specially prepared, malicious website?

A.

DoS

B.

Spoofing

C.

XSS

D.

SQL injection

Full Access
Question # 70

Which of the following environmental effects can be the result of using virtualization?

A.

Greater energy consumption

B.

Noise pollution

C.

Reduced space requirements

D.

Fewer maintenance needs

Full Access
Question # 71

A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

A.

Changing the office's Wi-Fi SSID and password

B.

Performing a remote wipe on the device

C.

Changing the user's password

D.

Enabling remote drive encryption

Full Access
Question # 72

A user identified that a program installed in a workstation does not have optional features enabled. Which of the following must the technician do to install the optional features?

A.

Goto Programs andFeatures, uninstall the program, and reinstallit.

B.

Goto AdministrativeTools and edit System Configuration.

C.

Goto AdministrativeTools and run Disk Cleanup.

D.

Goto Programs andFeatures, select the program, and click onChange.

Full Access
Question # 73

A technician needs to configure a backup solution that will have the least additional expenses and impact on users. Which of the following steps should the technician complete? (Select two.)

A.

Configure the backup to run when the user logs in

B.

Configure the backup to run after peak hours

C.

Use third-party licensed backup software

D.

Use the built-in OS backup utility

E.

Configure the backup job to run every hour

F.

Use an external storage device for the backup

Full Access
Question # 74

Due to special job responsibilities, an end user needs the ability to edit the properties of Windows system files. The user has already been granted local administrator privileges. Which of the following Control Panel utilities should be used to provide easy access to the files?

A.

File Explorer Options

B.

Ease of Access

C.

Indexing Options

D.

Administrative Tools

Full Access
Question # 75

A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user's machine and detects no malware. Later that day, the same message reappears. Which of the following steps should the technician take to restore the system to regular functionality?

A.

Check for Windows updates.

B.

Reimage the computer.

C.

Enable Windows Firewall.

D.

Run System File Checker.

Full Access
Question # 76

A company downloads a large number of files over the internet daily. The company needs a way to ensure the files have not been modified or corrupted during the download process. Which of the following should the company do to verify the files?

A.

Clear browsing data

B.

Install SSL certificates

C.

Check the hash value

D.

Use trusted sources

Full Access
Question # 77

Which of the following change management practices lists all the changes that are taking place for a project to ensure that no unexpected changes happen?

A.

Risk analysis

B.

Scope

C.

Rollbackplan

D.

Review

Full Access
Question # 78

A technician successfully removed malicious software from an infected computer after running updates and scheduled scans to mitigate future risks. Which of the following should the technician do next?

A.

Educate the end user on best practices for security.

B.

Quarantine the host in the antivirus system.

C.

Investigate how the system was infected with malware.

D.

Create a system restore point.

Full Access
Question # 79

A user's corporate iPhone had issues and was repaired while the user was on vacation. The mobile phone has compared to an identical phone. Which of the following best describes what is happening to the phone?

A.

APK Source

B.

Connectivity issues

C.

Developer Mode

D.

Jailbreak

Full Access
Question # 80

A client’s device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Select two.)

A.

Perform a virus scan

B.

Check the startup programs

C.

Back up the data

D.

Disable the guest account

E.

Update the firmware

F.

Reinstall the operating system

Full Access
Question # 81

When a user is browsing a website on a smartphone, a pop-up appears. The pop-up states that the system has been breached and directs the user to an application to resolve the breach. Which of the following should the user do?

A.

Close the website and ignore the pop-up

B.

Replace the smartphone

C.

Download and install the application to resolve the issue

D.

Analyze the smartphone to find the source of the breach

Full Access
Question # 82

Which of the following is the most secure screen lock?

A.

Face

B.

Swipe

C.

Password

D.

Fingerprint

Full Access
Question # 83

A technician is implementing the latest application security updates for endpoints on an enterprise network. Which of the following solutions should the technician use to ensure device security on the network while adhering to industry best practices?

A.

Automate the patching process.

B.

Monitor the firewall configuration.

C.

Implement access control lists.

D.

Document all changes.

Full Access
Question # 84

Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).

A.

Licensing agreements

B.

Chain of custody

C.

Incident management documentation

D.

Data integrity

E.

Material safety data sheet

F.

Retention requirements

Full Access
Question # 85

Which of the following is the proper way for a technician to dispose of used printer consumables?

A.

Proceed with the custom manufacturer's procedure.

B.

Proceed with the disposal of consumables in standard trash receptacles.

C.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

D.

Proceed with the disposal of consumables in standard recycling bins.

Full Access
Question # 86

A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

A.

Enable promiscuous mode.

B.

Clear the browser cache.

C.

Add a new network adapter.

D.

Reset the network adapter.

Full Access
Question # 87

A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?

A.

Ask coworkers to make sure no one touches the hard drive.

B.

Leave the hard drive on the table; it will be okay while the other task is completed.

C.

Place the hard drive in an antistatic bag and secure the area containing the hard drive.

D.

Connect an electrostatic discharge strap to the drive.

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Question # 88

Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?

A.

gpedit

B.

gpmc

C.

gpresult

D.

gpupdate

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Question # 89

A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?

A.

SSH

B.

MDM

C.

RDP

D.

SFTP

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Question # 90

A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

A.

User account status

B.

Mobile OS version

C.

Data plan coverage

D.

Network traffic outages

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Question # 91

A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

A.

Enable System Restore.

B.

Roll back the device drivers.

C.

Reinstall the OS.

D.

Update the BIOS.

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Question # 92

Which of the following commands should be used to display current processor activity on a Linux workstation?

A.

top

B.

ls

C.

procmon

D.

taskmgr

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Question # 93

A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?

A.

High availability

B.

Regionally diverse backups

C.

On-site backups

D.

Incremental backups

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Question # 94

A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

A.

Private-browsing mode

B.

Invalid certificate

C.

Modified file

D.

Browser cache

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Question # 95

A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

A.

DHCP

B.

SMTP

C.

DNS

D.

RDP

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Question # 96

A desktop engineer is deploying a master image. Which of the following should the desktop engineer consider when building the master image? (Select TWO).

A.

Device drivers

B.

Keyboard backlight settings

C.

Installed application license keys

D.

Display orientation

E.

Target device power supply

F.

Disabling express charging

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Question # 97

A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was

deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?

A.

Offer to wipe and reset the device for the customer.

B.

Advise that the help desk will investigate and follow up at a later date.

C.

Put the customer on hold and escalate the call to a manager.

D.

Use open-ended questions to further diagnose the issue.

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Question # 98

A neighbor successfully connected to a user's Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?

A.

Disable the SSID broadcast.

B.

Disable encryption settings.

C.

Disable DHCP reservations.

D.

Disable logging.

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Question # 99

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

A.

Implementing password expiration

B.

Restricting user permissions

C.

Using screen locks

D.

Disabling unnecessary services

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Question # 100

A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?

A.

Full

B.

Mirror

C.

Incremental

D.

Differential

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Question # 101

A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?

A.

Windows Professional

B.

Windows Education

C.

Windows Enterprise

D.

Windows Home

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Question # 102

A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

A.

Ease of Access

B.

Privacy

C.

Personalization

D.

Update and Security

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Question # 103

Which of the following is the default GUI and file manager in macOS?

A.

Disk Utility

B.

Finder

C.

Dock

D.

FileVault

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Question # 104

Which of the following should be used to secure a device from known exploits?

A.

Encryption

B.

Remote wipe

C.

Operating system updates

D.

Cross-site scripting

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Question # 105

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

A.

Inform the customer that the issue is not within the scope of this department.

B.

Apologize to the customer and escalate the issue to a manager.

C.

Ask the customer to explain the issue and then try to fix it independently.

D.

Respond that the issue is something the customer should be able to fix.

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Question # 106

A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.

However, other employees can successfully use the Testing program.

INSTRUCTIONS

Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:

    Index number of the Event Viewer issue

    First command to resolve the issue

    Second command to resolve the issue

BSOD

220-1102 question answer

Commands:

220-1102 question answer

Event Viewer:

220-1102 question answer

System Error:

220-1102 question answer

220-1102 question answer

220-1102 question answer

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Question # 107

While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?

A.

Evil twin

B.

Impersonation

C.

Insider threat

D.

Whaling

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Question # 108

A user receives an error message from an online banking site that states the following:

Your connection is not private. Authority invalid.

Which of the following actions should the user take NEXT?

A.

Proceed to the site.

B.

Use a different browser.

C.

Report the error to the bank.

D.

Reinstall the browser.

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Question # 109

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

A.

The system is missing updates.

B.

The system is utilizing a 32-bit OS.

C.

The system's memory is failing.

D.

The system requires BIOS updates

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Question # 110

A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to ‘mirror the source data for the backup?

A.

copy

B.

xcopy

C.

robocopy

D.

Copy-Item

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Question # 111

Which of the following editions of Windows 10 requires reactivation every 180 days?

A.

Enterprise

B.

Pro for Workstation

C.

Home

D.

Pro

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Question # 112

A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue. Which of the following should a technician investigate NEXT to resolve the issue?

A.

Enable firewall ACLs.

B.

Examine the localhost file entries.

C.

Verify the routing tables.

D.

Update the antivirus definitions.

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Question # 113

A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

A.

Delete the application's cache.

B.

Check for application updates.

C.

Roll back the OS update.

D.

Uninstall and reinstall the application.

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Question # 114

A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

A.

Convert the PC from a DHCP assignment to a static IP address.

B.

Run a speed test to ensure the advertised speeds are met.

C.

Test all network sharing and printing functionality the customer uses.

D.

Change the default passwords on new network devices.

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Question # 115

A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

A.

Spam filter installation

B.

Invalid registry settings

C.

Malware infection

D.

Operating system update

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Question # 116

A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware?

A.

A system patch disabled the antivirus protection and host firewall.

B.

The system updates did not include the latest anti-malware definitions.

C.

The system restore process was compromised by the malware.

D.

The malware was installed before the system restore point was created.

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Question # 117

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

A.

Examine the antivirus logs.

B.

Verify the address bar URL.

C.

Test the internet connection speed.

D.

Check the web service status.

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Question # 118

Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?

A.

taskschd.msc

B.

perfmon.msc

C.

lusrmgr.msc

D.

Eventvwr.msc

Full Access
Question # 119

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

A.

Settings > Personalization

B.

Control Panel > Credential Manager

C.

Settings > Accounts > Family and Other Users

D.

Control Panel > Network and Sharing Center

Full Access
Question # 120

Which of the following is used as a password manager in the macOS?

A.

Terminal

B.

FileVault

C.

Privacy

D.

Keychain

Full Access
Question # 121

A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

A.

Enable multifactor authentication.

B.

Increase the failed log-in threshold.

C.

Remove complex password requirements.

D.

Implement a single sign-on with biometrics.

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Question # 122

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which

of the following will allow the mouse to correctly move to the new monitor?

A.

Rearranging the monitor's position in display settings

B.

Swapping the cables for the monitors

C.

Using the Ctrl+AIt+> to correct the display orientation

D.

Updating the display drivers for the video card

Full Access
Question # 123

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

A.

Bridge the LAN connection between the laptop and the desktop.

B.

Set the laptop configuration to DHCP to prevent conflicts.

C.

Remove the static IP configuration from the desktop.

D.

Replace the network card in the laptop, as it may be defective.

Full Access
Question # 124

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

A.

incineration

B.

Resale

C.

Physical destruction

D.

Dumpster for recycling plastics

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Question # 125

A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?

A.

Signed system images

B.

Antivirus

C.

SSO

D.

MDM

Full Access
Question # 126

A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

A.

Put on an ESD strap

B.

Disconnect the power before servicing the PC.

C.

Place the PC on a grounded workbench.

D.

Place components on an ESD mat.

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Question # 127

A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

A.

resmon_exe

B.

dfrgui_exe

C.

msinf032exe

D.

msconfig_exe

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Question # 128

A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

A.

Reboot the computer.

B.

Reinstall the OS.

C.

Configure a static 12

D.

Check the computer's date and time.

Full Access
Question # 129

A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?

A.

Use a network share to share the installation files.

B.

Save software to an external hard drive to install.

C.

Create an imaging USB for each PC.

D.

Install the software from the vendor's website

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Question # 130

A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

A.

Turn off airplane mode while at the register.

B.

Verify that NFC is enabled.

C.

Connect to the store's Wi-Fi network.

D.

Enable Bluetooth on the phone.

Full Access
Question # 131

Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).

A.

.mac

B.

.Pkg

C.

.deb

D.

.dmg

E.

.msi

F.

.appx

G.

.app

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Question # 132

A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?

A.

The SNTP server is offline.

B.

A user changed the time zone on a local machine.

C.

The Group Policy setting has disrupted domain authentication on the system,

D.

The workstations and the authentication server have a system clock difference.

Full Access
Question # 133

A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

A.

Expired certificate

B.

OS update failure

C.

Service not started

D.

Application crash

E.

Profile rebuild needed

Full Access
Question # 134

A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?

A.

If airplane mode is enabled

B.

If Bluetooth is disabled

C.

If NFC is enabled

D.

If WiFi is enabled

E.

If location services are disabled

Full Access
Question # 135

A help desk technician runs the following script: Inventory.py. The technician receives the following error message:

How do you want to Open this file?

Which of the following is the MOST likely reason this script is unable to run?

A.

Scripts are not permitted to run.

B.

The script was not built for Windows.

C.

The script requires administrator privileges,

D.

The runtime environment is not installed.

Full Access
Question # 136

A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?

A.

Guards

B.

Bollards

C.

Motion sensors

D.

Access control vestibule

Full Access
Question # 137

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a

ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods

would BEST meet the requirements?

A.

A daily, incremental backup that is saved to the corporate file server

B.

An additional, secondary hard drive in a mirrored RAID configuration

C.

A full backup of the data that is stored of site in cold storage

D.

Weekly, differential backups that are stored in a cloud-hosting provider

Full Access
Question # 138

A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?

A.

The user is not connected to the VPN.

B.

The file server is offline.

C.

A low battery is preventing the connection.

D.

The log-in script failed.

Full Access
Question # 139

A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public. Which of the following attacks is occurring?

A.

Zero day

B.

SOL injection

C.

Cross-site scripting

D.

Distributed denial of service

Full Access
Question # 140

Which of the following should be used to control security settings on an Android phone in a domain environment?

A.

MDM

B.

MFA

C.

ACL

D.

SMS

Full Access
Question # 141

A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

A.

The GPS application is installing software updates.

B.

The GPS application contains malware.

C.

The GPS application is updating its geospatial map data.

D.

The GPS application is conflicting with the built-in GPS.

Full Access
Question # 142

A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

A.

Updating the operating system

B.

Changing proxy settings

C.

Reinstalling the browser

D.

Enabling port forwarding

Full Access
Question # 143

A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file

extension Which pf the following actions is the FIRST step the technician should take?

A.

Runa live disk clone.

B.

Run a full antivirus scan.

C.

Use a batch file to rename the files-

D.

Disconnect the machine from the network

Full Access
Question # 144

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

A.

ipconfig

B.

ifconfig

C.

arpa

D.

ping

Full Access
Question # 145

A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?

A.

Golden image

B.

Remote network install

C.

In-place upgrade

D.

Clean install

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Question # 146

Which of the following is MOST likely contained in an EULA?

A.

Chain of custody

B.

Backup of software code

C.

Personally identifiable information

D.

Restrictions of use

Full Access
Question # 147

Which of the following data is MOST likely to be regulated?

A.

Name in a Phone book

B.

Name on a medical diagnosis

C.

Name on a job application

D.

Name on a employer's website

Full Access
Question # 148

After a company installed a new SOHO router customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?

A.

Port forwarding

B.

Firmware updates

C.

IP filtering

D.

Content filtering

Full Access
Question # 149

A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?

A.

Disable unused ports.

B.

Remove the guest network

C.

Add a password to the guest network

D.

Change the network channel.

Full Access
Question # 150

A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

A.

The computer's CMOS battery failed.

B.

The computer's NIC is faulty.

C.

The PXE boot option has not been enabled

D.

The Ethernet cable the technician is using to connect the desktop to the network is faulty.

Full Access
Question # 151

A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).

A.

ipconfig /all

B.

hostname

C.

netstat /?

D.

nslookup localhost

E.

arp —a

F.

ping:: 1

Full Access
Question # 152

A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

A.

Educate the user on malware removal.

B.

Educate the user on how to reinstall the laptop OS.

C.

Educate the user on how to access recovery mode.

D.

Educate the user on common threats and how to avoid them.

Full Access
Question # 153

Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

A.

Restore the device to factory settings.

B.

Uninstall the unapproved application.

C.

Disable the ability to install applications from unknown sources.

D.

Ensure the device is connected to the corporate WiFi network.

Full Access
Question # 154

A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS Is several versions out of date. The user Is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the Issue?

A.

The device does not have enough free space lo download the OS updates.

B.

The device needs domain administrator confirmation to update to a major release.

C.

The device is not compatible with the newest version of the OS.

D.

The device is restricted from updating due to a corporate security policy.

Full Access
Question # 155

Which of the following Is a package management utility for PCs that are running the Linux operating system?

A.

chmod

B.

yum

C.

man

D.

grep

Full Access
Question # 156

A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

A.

Shredding

B.

Degaussing

C.

Low-level formatting

D.

Recycling

Full Access
Question # 157

A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

A.

Resource Monitor

B.

Performance Monitor

C.

Command Prompt

D.

System Information

Full Access
Question # 158

A technician is selling up a newly built computer. Which of the following is the FASTEST way for the technician to install Windows 10?

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

Full Access
Question # 159

A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the most efficient way for the technician to complete this task?

A.

Access control

B.

Authentication application

C.

Group Policy

D.

Folder redirection

Full Access
Question # 160

A developer receives the following error while trying to install virtualization software on a workstation:

VTx not supported by system

Which of the following upgrades will MOST likely fix the issue?

A.

Processor

B.

Hard drive

C.

Memory

D.

Video card

Full Access
Question # 161

Which of the following would most likely be used in a small office environment?

A.

Print server

B.

Virtualization

C.

Domain access

D.

Workgroup

Full Access
Question # 162

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

A.

Quarantine the host in the antivirus system.

B.

Run antivirus scan tor malicious software.

C.

Investigate how malicious software was Installed.

D.

Reimage the computer.

Full Access
Question # 163

A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

A.

RDP

B.

VPN

C.

SSH

D.

MSRA

Full Access
Question # 164

The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

A.

Screen resolution

B.

Screen zoom

C.

Screen timeout

D.

Screen brightness

E.

Screen damage

F.

Screen motion smoothness

Full Access
Question # 165

The courts determined that a cybercrimes case could no longer be prosecuted due to the agency's handling of evidence. Which of the following was MOST likely violated during the investigation?

A.

Open-source software

B.

EULA

C.

Chain of custody

D.

AUP

Full Access
Question # 166

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

A.

Disable System Restore.

B.

Educate the end user.

C.

Install the latest OS patches.

D.

Clean the environment reinstallation.

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Question # 167

A user's iPhone was permanently locked after several tailed login attempts. Which of the following will restore access to the device?

A.

Fingerprint and pattern

B.

Facial recognition and PIN code

C.

Primary account and password

D.

Secondary account and recovery code

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Question # 168

A user called the help desk lo report an Issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?

A.

nslookup

B.

net use

C.

netstat

D.

net user

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Question # 169

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space

While analyzing the phone, the technician does not discover any third-party' applications or photos. Which of the following is the best way to resolve the issue?

A.

Exchange the device for a newer one.

B.

Upgrade the onboard storage

C.

Allocate more space by removing factory applications

D.

Move factory applications to external memory.

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Question # 170

A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building. Which of the following security measures can be used to prevent the computers from being accessed? (Select two).

A.

Implementing data-at-rest encryption

B.

Disabling AutoRun

C.

Restricting user permissions

D.

Restricting log-in times

E.

Enabling a screen lock

F.

Disabling local administrator accounts

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Question # 171

A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

A.

Disabling UAC

B.

Restricting local administrators

C.

Enabling UPnP

D.

Turning off AutoPlay

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Question # 172

A company is looking lot a solution that provides a backup for all data on the system while providing the lowest impact to the network. Which of the following backup types will the company MOST likely select?

A.

Off-site

B.

Synthetic

C.

Full

D.

Differential

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Question # 173

A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer. In which of the following locations on the customer's desktop should the technician make this configuration?

A.

Printing Preferences/Advanced tab

B.

Printer Properties/Sharing tab

C.

Printer Properties/Security tab

D.

Printer Properties/Ports tab

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Question # 174

A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?

A.

Disk Management

B.

Disk Defragment

C.

Disk Cleanup

D.

Device Manager

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Question # 175

A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost. the gateway, and known IP addresses on the interne! and receive a response. Which of the following Is the MOST likely reason tor the Issue?

A.

A firewall is blocking the application.

B.

The wrong VLAN was assigned.

C.

The incorrect DNS address was assigned.

D.

The browser cache needs to be cleared

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Question # 176

A company is experiencing a DDoS attack. Several internal workstations are the source of the traffic. Which of the following types of infections are the workstations most likely experiencing? (Select two).

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomware

F.

Spyware

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Question # 177

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

A.

AAA

B.

SSH

C.

RDP

D.

VPN

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Question # 178

A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?

A.

Boot into safe mode.

B.

Perform a malware scan.

C.

Restart the machine.

D.

Reinstall the browser

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Question # 179

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

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Question # 180

A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

The Audio Driver is not running.

Which of the following will MOST likely resolve the issue?

A.

compmgmt.msc

B.

regedit.exe

C.

explorer.exe

D.

taskmgt.exe

E.

gpmc.msc

F.

services.msc

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Question # 181

A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

A.

Uninstall one antivirus software program and install a different one.

B.

Launch Windows Update, and then download and install OS updates

C.

Activate real-time protection on both antivirus software programs

D.

Enable the quarantine feature on both antivirus software programs.

E.

Remove the user-installed antivirus software program.

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Question # 182

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the Issue? (Select TWO).

A.

Uninstalling the application

B.

Gaining root access to the tablet

C.

Resetting the web browser cache

D.

Deleting the application cache

E.

Clearing the application storage

F.

Disabling mobile device management

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Question # 183

A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?

A.

SMS

B.

MFA

C.

ACL

D.

MDM

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Question # 184

A company would like to implement multifactor authentication for all employees at a minimal cost. Which of the following best meets the company's requirements?

A.

Biometrics

B.

Soft token

C.

Access control lists

D.

Smart card

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Question # 185

During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?

A.

Personal use license

B.

Corporate use license

C.

Open-source license

D.

Non-expiring license

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Question # 186

A system drive is nearly full, and a technician needs lo tree up some space. Which of the following tools should the technician use?

A.

Disk Cleanup

B.

Resource Monitor

C.

Disk Defragment

D.

Disk Management

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Question # 187

Which of the following protects a mobile device against unwanted access when it is left unattended?

A.

PIN code

B.

OS updates

C.

Antivirus software

D.

BYOD policy

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Question # 188

A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

A.

Run sfc / scannow on the drive as the administrator.

B.

Run clearnmgr on the drive as the administrator

C.

Run chkdsk on the drive as the administrator.

D.

Run dfrgui on the drive as the administrator.

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Question # 189

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

A.

Full

B.

Non-parity

C.

Differential

D.

Incremental

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Question # 190

A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

A.

The smartphone's line was not provisioned with a data plan

B.

The smartphone's SIM card has failed

C.

The smartphone's Bluetooth radio is disabled.

D.

The smartphone has too many applications open

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Question # 191

A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?

A.

resmon exe

B.

msconfig.extf

C.

dfrgui exe

D.

msmfo32.exe

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Question # 192

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

220-1102 question answer

220-1102 question answer

Which of the following should be done NEXT?

A.

Educate the user on the solution that was performed.

B.

Tell the user to take time to fix it themselves next time.

C.

Close the ticket out.

D.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

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Question # 193

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

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Question # 194

Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

A.

Network and Sharing Center

B.

Programs and Features

C.

Default Apps

D.

Add or Remove Programs

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Question # 195

A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

A.

Open Settings select Devices, select Display, and change the display resolution to a lower resolution option

B.

Open Settings, select System, select Display, and change the display resolution to a lower resolution option.

C.

Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage.

D.

Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage

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Question # 196

A department has the following technical requirements for a new application:

220-1102 question answer

The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?

A.

CPU

B.

Hard drive

C.

RAM

D.

Touch screen

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Question # 197

Which of the following is the MOST important environmental concern inside a data center?

A.

Battery disposal

B.

Electrostatic discharge mats

C.

Toner disposal

D.

Humidity levels

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Question # 198

A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization The certificate will be used in conjunction with the user's existing username and password Which of the following BEST describes the security benefits realized after this deployment?

A.

Multifactor authentication will be forced for Wi-Fi

B.

All Wi-Fi traffic will be encrypted in transit

C.

Eavesdropping attempts will be prevented

D.

Rogue access points will not connect

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Question # 199

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

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Question # 200

A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?

A.

Configure the network as private

B.

Enable a proxy server

C.

Grant the network administrator role to the user

D.

Create a shortcut to public documents

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Question # 201

Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

A.

Acceptable use

B.

Chain of custody

C.

Security policy

D.

Information management

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Question # 202

A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

A.

afc

B.

ehkdsk

C.

git clone

D.

zobocopy

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Question # 203

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

A.

Verify all third-party applications are disabled

B.

Determine if the device has adequate storage available.

C.

Check if the battery is sufficiently charged

D.

Confirm a strong internet connection is available using Wi-Fi or cellular data

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Question # 204

A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

A.

Continue researching the issue

B.

Repeat the iterative processes

C.

Inform the CEO the repair will take a couple of weeks

D.

Escalate the ticket

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Question # 205

Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

A.

Home

B.

Pro for Workstations

C.

Enterprise

D.

Pro

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Question # 206

Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident?

A.

Pretexting

B.

Spoofing

C.

Vishing

D.

Scareware

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Question # 207

After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

220-1102 question answer

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

A.

Update the browser's CRLs

B.

File a trouble ticket with the bank.

C.

Contact the ISP to report the CFCs concern

D.

Instruct the CFO to exit the browser

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Question # 208

A technician is unable to join a Windows 10 laptop to a domain Which of the following is the MOST likely reason?

A.

The domain's processor compatibility is not met

B.

The laptop has Windows 10 Home installed

C.

The laptop does not have an onboard Ethernet adapter

D.

The Laptop does not have all current Windows updates installed

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Question # 209

A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)

A.

Scan the computer with the company-provided antivirus software

B.

Install a new hard drive and clone the user's drive to it

C.

Deploy an ad-blocking extension to the browser.

D.

Uninstall the company-provided antivirus software

E.

Click the link in the messages to pay for virus removal

F.

Perform a reset on the user's web browser

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Question # 210

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

220-1102 question answer

220-1102 question answer

220-1102 question answer

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Question # 211

A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?

A.

Encrypting File System

B.

FileVault

C.

BitLocker

D.

Encrypted LVM

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Question # 212

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

A.

Full

B.

Differential

C.

Off-site

D.

Grandfather-father-son

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Question # 213

A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

A.

Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never

B.

Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never

C.

Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never

D.

Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing

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Question # 214

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

A.

MDM

B.

EULA

C.

IRP

D.

AUP

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Question # 215

A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

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Question # 216

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

A.

Shut down the infected computer and swap it with another computer

B.

Investigate what the interface is and what triggered it to pop up

C.

Proceed with initiating a full scan and removal of the viruses using the presented interface

D.

Call the phone number displayed in the interface of the antivirus removal tool

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Question # 217

A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

A.

Anti-malware

B.

Remote wipe

C.

Locator applications

D.

Screen lock

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Question # 218

A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred?

A.

Ransomware

B.

Failed OS updates

C.

Adware

D.

Missing system files

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Question # 219

Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?

A.

Professional

B.

Home

C.

Enterprise

D.

Embedded

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Question # 220

A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).

A.

Utilizing an ESD strap

B.

Disconnecting the computer from the power source

C.

Placing the PSU in an antistatic bag

D.

Ensuring proper ventilation

E.

Removing dust from the ventilation fans

F.

Ensuring equipment is grounded

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Question # 221

Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

A.

FreeBSD

B.

Chrome OS

C.

macOS

D.

Windows

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Question # 222

During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:

A.

set AirDrop so that transfers are only accepted from known contacts

B.

completely disable all wireless systems during the flight

C.

discontinue using iMessage and only use secure communication applications

D.

only allow messages and calls from saved contacts

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Question # 223

A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?

A.

cat

B.

chmod

C.

pwd

D.

cacls

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Question # 224

A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?

A.

Isolate the machine from the network.

B.

Scan the system for hidden files.

C.

Disable unused ports.

D.

Install antivirus software.

E.

Reconfigure the firewall.

Full Access
Question # 225

A technician wants to mitigate unauthorized data access if a computer is lost or stolen. Which of the following features should the technician enable?

A.

Network share

B.

Group Policy

C.

BitLocker

D.

Static IP

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Question # 226

An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts?

    SSID

A.

DHCP

B.

Firewall

C.

SSD

Full Access
Question # 227

Which of the following operating systems is most commonly used in embedded systems?

A.

Chrome OS

B.

macOS

C.

Windows

D.

Linux

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Question # 228

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

A.

gpedit.msc

B.

perfmon.msc

C.

devmgmt.msc

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Question # 229

A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

A.

Startup

B.

Performance

C.

Application history

D.

Processes

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Question # 230

Which of the following would typically require the most computing resources from the host computer?

    Chrome OS

A.

Windows

B.

Android

C.

macOS

D.

Linux

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Question # 231

Which of the following is also known as something you know, something you have, and something you are?

    ACL

A.

MFA

B.

SMS

C.

NFC

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Question # 232

Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important?

A.

To maintain an information security policy

B.

To properly identify the issue

C.

To control evidence and maintain integrity

D.

To gather as much information as possible

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