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Practice Free ISO20KF ISO / IEC 20000 Foundation Exam Questions Answers With Explanation

We at Crack4sure are committed to giving students who are preparing for the Exin ISO20KF Exam the most current and reliable questions . To help people study, we've made some of our ISO / IEC 20000 Foundation exam materials available for free to everyone. You can take the Free ISO20KF Practice Test as many times as you want. The answers to the practice questions are given, and each answer is explained.

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Question # 6

What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?

A.

It allows the suppliers to have full visibility of the organization's internal processes.

B.

It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.

C.

It forces the organization to adopt a hierarchical management approach.

D.

It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.

Question # 7

Which of the following is used for the assessment of maturity of organizations?

A.

CMMI

B.

CobIT

TM

C.

ITIL

D.

MOF

Question # 8

Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting and operating)?

A.

CobIT TM

B.

ITIL

C.

MOF

D.

Six Sigma

Question # 9

Which of the following is true of process descriptions?

A.

They express the level of compliance with the requested quality characteristics.

B.

They represent a complete set of monitoring options.

C.

They describe vertical and horizontal escalation options.

D.

They complement descriptions of structural and organizational roles and responsibilities.

Question # 10

Why is a scope statement for ISO/IEC 20000 important?

A.

It defines what the management system has been certified against

B.

It details all of the companies that have been certified

C.

It details all of the services that have been certified

D.

It identifies which processes have been excluded from the scope

Question # 11

Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?

A.

a decision taking group

B.

the Change Advisory Board (CAB)

C.

the senior customer representative

D.

the service managers

Question # 12

What purpose can the ISO/IEC 20000 standard serve?

A.

It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.

B.

It defines the requirements to be satisfied in a certification audit.

C.

It helps to decide on the requirements that need to be verified within the scope of a supply agreement.

D.

It provides a yardstick for the design of a Total Quality Management System.

Question # 13

For which type of organizations is ISO/IEC 20000 appropriate for use?

A.

for organizations to confirm that all of the ITIL® guidelines have been implemented

B.

for organizations which need to demonstrate alignment to customer requirements

C.

for organizations wishing to certify their services

D.

for tool vendors to specify the Service Provider's processes

Question # 14

Why is it important for Service Providers to provide documents and records?

A.

It is part of the requirements (evidence) to become ISO/IEC 20000 compliant.

B.

to be able to uniquely identify and record all Configuration Items (CIs) in the Configuration Management Database (CMDB)

C.

to ensure effective planning, operation and control of Service Management

D.

to ensure employees are aware of the relevance and importance of their work activities

Question # 15

Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?

A.

in a Change request

B.

in the Business Relationship Management process

C.

in the Service Level Agreement (SLA)

D.

in the Service Management plan

Question # 16

What is required to be included in Release Management procedures according to ISO/IEC 20000?

A.

the authorization and implementation of emergency Changes

B.

the investigation and prevention of Security Incidents

C.

the recording of all reported Incidents

D.

the updating and changing of configuration information and Change records

Question # 17

What level of Capacity is targeted by Capacity Management?

A.

sufficient Capacity to meet agreed current and future demands

B.

sufficient Capacity to meet all current and future demands

C.

sufficient Capacity to meet all development and operational requirements

D.

sufficient Capacity to meet current demands only