Practice Free SIAMF EXIN BCS Service Integration and Management Exam Questions Answers With Explanation

aligning contractual requirements with the new SIAM model

balancing thelevel of control against expected benefits

the customer does not get what they expect

understanding the expected benefits and costs

a governance model

a performance management and reporting framework

a process model

structural elements

complexity

data and information

ownership of the end-to-end process

toolset

average availability of an application

average call pickup time at the service desk (in seconds)

percentage of service downtime related tofailed changes

percentage of SLA targets met by one of the external service providers

Discovery and Strategy

Implement

Plan and Build

Run and Improve

Discovery and Strategy

Implement

Plan and Build

Run and Improve

a corporate governance requirement, for instance a new act

prevention of duplication of resources and activities across multiple service providers

the reduction of Shadow IT

the pace with which changes are made to meet business requirements