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  • Exam Name: Certified Lean Six Sigma Black Belt (CLSSBB)
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CLSSBB Practice Exam Questions with Answers Certified Lean Six Sigma Black Belt (CLSSBB) Certification

Question # 6

A higher resolution number for an experimental design indicates that:

A.

results are more clear

B.

confounding between main effects and interaction effects are less likely to be significant

C.

a higher number of replications have been used

D.

all factors have been tested at all levels

E.

the design is more balanced

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Question # 7

A project that lacks a clear definition of its scope and boundaries runs the risk of:

A.

straying from the intended path

B.

trying to solve unrelated problems

C.

having difficulty in collecting baseline data

D.

suffering morale problems

E.

all the above

F.

none of the above

Full Access
Question # 8

SCENARIO

A Six Sigma team is measuring the moisture content of corn starch as it leaves the conveyer belt of a dryer. They collect one sample four cups of starch at times indicated in the chart at fixed locations labeled A, B, C, and D across the end of the belt. See the diagram below.

CLSSBB question answer

After some more work on the dryer, additional data are collected which when plotted looks like this:

CLSSBB question answer

Which type of variation dominates?

A.

within sample

B.

sample to sample within the hour

C.

hour to hour

D.

none of the above

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Question # 9

A team wants a technique for doing an initial study of a process that not every team member is familiar with. They should use:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

Full Access
Question # 10

A process shows the following number of defectives. Each sample size for this process is

85.3 8 2 7 7 6 8 8 9 5.

What control chart should be used?

A.

x-bar and R

B.

median

C.

individual and moving range

D.

p

E.

np

F.

c

G.

u

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Question # 11

The word takt is closest to the theory of constraints word:

A.

drum

B.

buffer

C.

rope

D.

constraint

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Question # 12

At a particular time, three components are in parallel and each has a reliability of 0.98. What is the reliability of the system?

A.

0.98

B.

0.94

C.

0.37

D.

0.26

E.

none of the above

Full Access
Question # 13

A black belt plans to test the performance of workers before and after training. Which of the following hypothesis tests should be used to determine whether the training actually improved the workers’ performance?

A.

2-sample z test

B.

2-sample t test

C.

Paired t test

D.

F test

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Question # 14

When a process has proven itself to function at a Six Sigma level this means there are less than ________ defects per million opportunities.

A.

0.4

B.

3.2

C.

3.4

D.

3.7

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Question # 15

If the value of the test statistic had been 0.185, what action should have been taken regarding the null hypothesis?

A.

rejected

B.

accepted

C.

none of the above

D.

all of the above

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Question # 16

When a team consists of five black belts and eight quality engineers, how many unique meetings could be held consisting of one black belt and two quality engineers?

A.

40

B.

80

C.

140

D.

280

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Question # 17

Which of the following types of variation is LEAST likely to occur in sequential repetitions of a process over a short period of time?

A.

Cyclical

B.

Positional

C.

Temporal

D.

Seasonal

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Question # 18

The Toyota Production System, among other things, was the birthplace for the practice of _______________.

A.

Six Sigma

B.

Automated Assembly

C.

Lean Principles

D.

Theoretical Principles

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Question # 19

A newspaper article describes a high positive correlation between obesity and orange juice consumption among six-year-olds. Parents who restrict the use of orange juice for their children have:

A.

made a type I error

B.

made a type II error

C.

misunderstood margin of error

D.

confused correlation with causation

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Question # 20

This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 7?

CLSSBB question answer

A.
B.
C.
D.

none of the above

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Question # 21

Which of the following is the best way to enhance the long-term availability of a machine?

A.

Machine repair

B.

Total productive maintenance

C.

Computerized SPC systems

D.

Increased operator training

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Question # 22

The mean, median and mode of a distribution have the same value. What can be said about the distribution?

A.

it is exponential

B.

it is normal

C.

it is uniform

D.

none of the above

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Question # 23

Which of the following is not a Measure of Central Tendency?

A.

Geometric Mean

B.

Median

C.

Mode

D.

Arithmetic Mean

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Question # 24

Cost of Poor Quality (COPQ) can be classified as either Visible Costs or Hidden Costs but not both. (True/False)

A.

True

B.

False

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Question # 25

Following have been exponents of Quality evolution except?

A.

Juran

B.

Philip Crossby

C.

Wockhardt

D.

Deming

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Question # 26

Find the upper control limit for a range chart if n = 4 and the average range is 2.282.

A.

2.282

B.

4.564

C.

5.208

D.

3.423

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Question # 27

Which of the following tools is commonly used in the define phase of a project?

A.

Affinity diagram

B.

Control chart

C.

Failure mode and effects analysis

D.

Data collection checklist

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Question # 28

A Black Belt is going to monitor the number of defects on different size samples. Which of the following control charts would be most appropriate?

A.

u

B.

np

C.

c

D.

p

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Question # 29

The Organization Specification limits are + 5 or - 5 % whereas Control Limits are + 6 % & -2%, justify whether the Process is?

A.

Stable

B.

Capable

C.

Within control

D.

None of the above

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Question # 30

Which of the following charts plots the mean of a set of values and recalculates the mean with each new value?

A.

Moving range

B.

Moving average

C.

X and S

D.

X and Y

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Question # 31

A project whose definition does not include performance metrics:

A.

will typically be short term

B.

use statistical inference

C.

have a high risk of failure

D.

should not be approved

E.

none of the above

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Question # 32

This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 4?

CLSSBB question answer

A.
B.
C.
D.

none of the above

Full Access
Question # 33

A team has completed a brainstorming session that has generated a large number of ideas. The team needs to organize these ideas in natural groupings. Which tool is most appropriate?

A.

matrix diagram

B.

cause and effect diagram

C.

process decision program chart

D.

affinity diagram

E.

activity network diagram

F.

tree diagram

G.

prioritization matrix

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Question # 34

According to Juran, when a major quality improvement project is launched, which of the following describes the desired change in performance level?

A.

Six sigma

B.

Continuous

C.

Breakthrough

D.

Sporadic

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Question # 35

Lean removes many forms of ______________ so that Six Sigma can focus on reducing _______________.

A.

Movement, variation

B.

Waste, cost

C.

Inventory, defects

D.

Waste, variability

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Question # 36

Find sd:

A.

0.2875

B.

0.3502

C.

0.2714

D.

0.2295

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Question # 37

“Robust design” refers to the ability of the product or service:

A.

to function the same in different conditions

B.

to remain strong

C.

to last a long time

D.

to have a high reliability

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Question # 38

Successful Six Sigma projects always:

A.

use designed experiments

B.

impact the bottom line of the enterprise

C.

are completed in a short time frame

D.

all of the above E. none of the above

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Question # 39

Find the value of m or b1:

A.

0.25

B.

0.63

C.

0.75

D.

1.22

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Question # 40

(Refer to the previous problem) The variance of the five replications for each run is calculated. Most of these variances are approximately equal but two are significantly lower than the others. The experimenters would be especially interested in those two runs if they want to optimize:

A.

dissolution time

B.

interactions

C.

main effects

D.

robustness

E.

degrees of freedom

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Question # 41

The operators of a manufacturing cell work out a more orderly arrangement for tool storage and establish a schedule to maintain cleanliness on a daily basis. These improvements are best described by which approach to problem solving?

A.

5S

B.

Poka yoke

C.

Kaizen

D.

PDCA

E.

Re-engineering

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Question # 42

A population is bimodal with a variance of 5.77. One hundred samples of size 30 are randomly collected and the 100 sample means are calculated. The standard deviation of these sample means is approximately:

A.

5.77

B.

2.40

C.

1.05

D.

0.44

E.

0.19

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Question # 43

The team in the above problem draws arrows from Post-It® notes that are causes to notes that are the effects of these causes. This step is best described by which approach to problem solving?

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram

F.

Prioritization matrix

G.

Activity network diagram

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Question # 44

A team wants a technique for determining and displaying priorities based on frequency of various defect types. They should use:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

Full Access
Question # 45

The primary metric for a project is reduced cost for process A .A consequential metric could be:

A.

reduced cycle time

B.

reduced scrap rate

C.

reduced set-up time

D.

all the above

E.

none of the above

Full Access
Question # 46

Find the value of (1) in the ANOVA table. Assume:

CLSSBB question answer

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

Full Access
Question # 47

George is an employee of Black, Inc. John is George’s internal customer. Which statement is true?

A.

John is employed by Black, Inc.

B.

John is employed by another company that supplies material to Black, Inc.

C.

John is employed by a company that purchases material from black, Inc.

D.

John is employed by another company that has a fiduciary agreement with Black, Inc.

E.

John is employed by another company as an internal auditor.

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Question # 48

A quality engineer employed by a hospital is asked to improve the process of medication storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is left out when the cabinet is relocked. The engineer installs a gravity activated arm that will not permit the door to close when the caddy isn’t inside.

This improvement is best described by which approach to problem solving?

A.

5S

B.

Poka yoke

C.

Kaizen

D.

PDCA

E.

Re-engineering

Full Access
Question # 49

The term “expected value” is closest to the term:

A.

median

B.

probabilistic model

C.

mean

D.

Markov value

E.

regressive value

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Question # 50

Find the value of (2) in the ANOVA table. Assume:

CLSSBB question answer

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

Full Access
Question # 51

If the probability that event A occurs is 0.51, the probability that event B occurs is 0.64 and events A and B are statistically independent then:

A.

A and B are mutually exclusive

B.

the probability that both A and B occur is 0.3264

C.

A and B can’t both occur

D.

the probability that A occurs is 1-(probability that B occurs)

E.

A and B have different standard deviations

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Question # 52

Perform a risk analysis to determine the expected profit or (loss) from a project which has four possible disjoint outcomes:

Outcome A shows a profit of $340,000 and has a probability of 0.25.

Outcome B shows a profit of $120,000 and has a probability of 0.40.

Outcome C shows a loss of $40,000 and has a probability of 0.10.

Outcome D shows a profit of $100,000 and has a probability of 0.25.

A.

$130,000

B.

$520,000

C.

$154,000

D.

($168,000)

E.

none of the above

Full Access
Question # 53

A team working with a plant relocation is tasked with designing a process for moving 180 pieces of equipment. Incoming orders may need to be filled during the move at either the old site or the new one. Transportation equipment availability is uncertain. Construction schedules at the new site is very weather dependent. The team designs a chart that attempts to cover these and other contingencies with appropriate measures dealing with each.

The tool best fitted for this task is:

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram

F.

Prioritization matrix

G.

Activity network diagram

Full Access
Question # 54

There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPMO =:

A.

87 ÷ 328

B.

87 ÷ (328 × 14)

C.

14 ÷ 87

D.

87 ÷ 14 × 1,000,000

E.

328 ÷ 87

F.

87 × 1,000,000 ÷ (14 × 328)

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Question # 55

Samples of size n=36 are randomly selected from a population with mean ? = 125 and variance 12. Find the variance of the distribution of sample means.

A.

.333

B.

.577

C.

2

D.

3.464

E.

12

Full Access
Question # 56

A ____ from a sample is used to estimate a population _____. The two words that best fill these blanks are:

A.

item, value

B.

value, statistic

C.

statistic, parameter

D.

parameter, value

E.

parameter, statistic

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Question # 57

Intuitively, which factor A or B seems most likely to be significant?

CLSSBB question answer

A.

A

B.

B

C.

C

D.

neither

E.

both about equally significant

Full Access
Question # 58

The primary metric for a project is reduced cost for process A. Baseline data might include:

A.

current maintenance costs

B.

current selling price for the products or services output by process A

C.

current suggestions from stakeholders of process A

D.

all the above

E.

none of the above

Full Access
Question # 59

P(A) = .42, P(B) = .58 P(A&B) = .10. Are A and B mutually exclusive (or disjoint)?

A.

yes

B.

no

Full Access
Question # 60

The leader in the quality movement who recommended that organizations “eliminate numerical quotas for the work force and numerical goals for management”:

A.

Juran

B.

Ishikawa

C.

Crosby

D.

Feigenbaum

E.

Taguchi

F.

none of the above

Full Access
Question # 61

In problem 1, do the data indicate that the population for machine A has a larger standard deviation?

A.

yes

B.

no

Full Access
Question # 62

The quality leader responsible for the term Total Quality Management (TQM):

A.

Juran

B.

Ishikawa

C.

Crosby

D.

Feigenbaum

E.

Taguchi

F.

none of the above

Full Access
Question # 63

The management team in the above problem assigns each goal a numerical value designating its importance. The “bulls eyes,” circles and triangles are replaced by the values 3, 2 and 1 respectively. Entries are made in each box by multiplying the 3, 2 or 1 by the goal value.

The importance of each activity is calculated by adding the entries in its row.

CLSSBB question answer

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram

F.

Prioritization matrix

Full Access
Question # 64

SCENARIO

A Six Sigma team is measuring the moisture content of corn starch as it leaves the conveyer belt of a dryer. They collect one sample four cups of starch at times indicated in the chart at fixed locations labeled A, B, C, and D across the end of the belt. See the diagram below.

CLSSBB question answer

Find the equation of the regression line for these sample data points: (1, 7) (3, 3) ( 3, 2) (5, –1)

CLSSBB question answer

A.

y = 10.8 – 2.9x

B.

y = 12.9 + 5.2x

C.

y = 16 – 3.7x

D.

y = 8.75 – 2x

E.

y = 22.6 – 4.8x

Full Access
Question # 65

This table displays the inventory of fasteners in a storage cabinet. An item is selected at random from the fastener cabinet.

CLSSBB question answer

Find the approximate probability it is larger than 1/2.

A.

.35

B.

.65

C.

.1106

D.

.47

E.

none of the above

Full Access
Question # 66

The following data were collected on the diameters of turned shafts: 2.506 2.508 2.505 2.505. These values are:

I. Attribute data

II. Discrete data

III. Variables data

IV. Continuous data

A.

I and II A stable, normally distributed process with specification 3.50 .03 has = = .016. What percent of the production violates specification?

B.

I only

C.

II only

D.

I and IV

E.

III and IV

Full Access
Question # 67

A team wants a technique for improving consistency of assembly operations. They should use:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

Full Access
Question # 68

A random sample of 2500 printed brochures is found to have a total of three ink splotches. The rate of ink splotches in PPM is:

A.

1,000,000 ÷ 2500 × 3

B.

2500 ÷ 1,000,000 × 3

C.

3 ÷ 2500 × 1,000,000

D.

3 × 2500 ÷ 1,000,000

Full Access
Question # 69

The principle disadvantage of fractional factorial experiments is that:

A.

experimental error is high

B.

robustness is compromised

C.

effects are confounded

D.

measurements are less precise

E.

analysis is more difficult

Full Access
Question # 70

An automatic gaging system is to be installed in a process. The gage will insert data values into a data base from which machine adjustments will be made automatically. A critical factor in specifying the equipment is:

A.

communication link between gage and computer

B.

compatibility of software in the gage and in the computer

C.

adequate manual over-rides

D.

all of the above

Full Access
Question # 71

A pharmaceutical manufacturer is designing an experiment to test four different capsule ingredients designed to reduce dissolution time. Each ingredient will be tested at 10 milligrams and 40 milligrams. A full factorial design is used with five replications per run. The number of levels, factors and runs is, respectively:

A.

2, 4, 16

B.

4, 5, 8

C.

10, 4, 40

D.

2, 20, 16

Full Access
Question # 72

An experiment has seven factors with two levels each. The experiment has eight runs. This experimental design is called:

A.

full factorial design

B.

half fractional factorial design

C.

interaction

D.

none of the above

Full Access
Question # 73

A machine tool vender wants to sell an injection molding machine. The current machine produces 3.2% defectives. A sample of 1100 from the vender’s machine has 2.9% defective. Do these numbers indicate that the proposed machine has a lower rate of defectives?

A.

yes

B.

no

Full Access
Question # 74

Find the value of (5) in the ANOVA table. Assume:

CLSSBB question answer

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

Full Access
Question # 75

In a resolution III fractional factorial experimental design, main effects are confounded with:

A.

one factor interactions

B.

two factor and higher interactions

C.

three factor and higher interactions

D.

no other effects

Full Access
Question # 76

A store uses signs at specific points in its storage area to indicate when products need to be ordered. This practice is an example of

A.

kanban

B.

poka-yoke

C.

checkpoints

D.

hoshin

Full Access
Question # 77

The following is a set of individual measurements:

3 5 4 5 6 3 4 3 2 4 5 6 5 7 6 4 5 5 8 7 6 6 7 7 4

Find the control limits for the individuals chart.

A.

.7 and 11.2

B.

1.6 and 8.6

C.

2.7 and 7.5

D.

none of the above

Full Access
Question # 78

Dr. Joseph M. Juran:

A.

lectured in Japan after World War II

B.

was an author of several books in the US

C.

lectured widely in the US

D.

is considered an expert is the quality field

E.

all of the above

F.

none of the above

Full Access
Question # 79

In regression analysis, which of the following techniques can be used to reduce the higher-order terms in the model?

A.

Large samples

B.

Dummy variables

C.

Transformations

D.

Blocking

Full Access
Question # 80

Which of the following describes the 95% confidence interval of a 20% absentee rate in a department with 30 people?

A.

6% to 34%

B.

8% to 32%

C.

13% to 27%

D.

17% to 23%

Full Access
Question # 81

Which of the following techniques can be used in regression analysis to reduce higher-order terms in the model?

A.

Large samples

B.

Dummy variables

C.

Transformations

D.

Blocking

Full Access
Question # 82

In a certain sampling situation, ???? = 0, ???? = 0.08. The power of the sampling plan in this case is:

A.

0

B.

0.08

C.

1.00

D.

0.92

Full Access
Question # 83

One of the most popular measures of variability in a data set or population is ______________.

A.

Dispersion

B.

Variation

C.

Mean

D.

Standard Deviation

Full Access
Question # 84

When Tricia empties a box of capacitors she places it at a designated spot on her work table. Sam notices the empty box and brings a full box of capacitors from the stock room. This is an example of:

A.

visual factory

B.

kanban

C.

poka-yoke

D.

standard work

E.

set up time reduction (SMED)

Full Access
Question # 85

The most important aspect of functional requirements is that they

A.

describe a single, measurable performance

B.

describe how a product or service should operate

C.

be traceable to the voice of the customer

D.

provide upper and lower performance limits

Full Access
Question # 86

An x-bar and R chart is used to monitor a process. One week ago a new type of raw material was introduced and since that time 60 points have been plotted on the xbar chart and all are in the middle third of the chart. The corresponding 60 points on the R chart are all below the average range. This indicates that:

A.

the operator has been plotting the points incorrectly

B.

it is time to recalibrate the gage used

C.

it is time to recalculate the control limits

D.

the material manager should be asked to go back to the previous raw material so the charts will more accurately reflect the process

Full Access
Question # 87

In the theory of constraints the “subordinate” step refers to:

A.

a listing of sub-processes

B.

reducing the rate for some processes

C.

the portion of the process flow chart that depends on the main flow

D.

the less important product or service stream

E.

none of the above

Full Access
Question # 88

A helpful time to use a Quality Function Deployment matrix is:

A.

while planning for a new or redesigned process

B.

while planning for new or redesigned parts

C.

while planning for a new or redesigned product

D.

all of the above E. none of the above

Full Access
Question # 89

Find the value of (12) in the ANOVA table. Assume:

CLSSBB question answer

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

Full Access
Question # 90

A six sigma team has been formed to improve an existing process. Which of the following tools should the team use first to gain a clear understanding of the current process?

A.

Flowchart

B.

Pareto chart

C.

Process FMEA

D.

Latin square DOE

Full Access
Question # 91

Positional, cyclical, and temporal variations are most commonly analyzed in

A.

SPC charts

B.

multi-vari charts

C.

cause and effect diagrams

D.

run charts

Full Access
Question # 92

Voice of the Customer is a Lean Six Sigma technique to determine ____________________ attributes of a product or service.

A.

At least 6

B.

The profitable

C.

Critical-to-Quality

D.

Critical-to-Process

Full Access
Question # 93

This experimental design is:

A.

full factorial

B.

half factorial

C.

quarter factorial

D.

none of the above

Full Access
Question # 94

All of the following experimental designs could be used to investigate interactions EXCEPT

A.

half-fraction

B.

half-fraction with replication

C.

full-factorial with replication

D.

saturated screening with replication

Full Access
Question # 95

The formula for reliability during constant failure rate conditions is: Use this formula to find the reliability of a product at 800 hours if MTBF = 600 hours.

A.

0.87

B.

0.78

C.

0.37

D.

0.26

E.

none of the above

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Question # 96

A team wants a technique for displaying the connection between various customer needs and various features on a product. They should use:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

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Question # 97

A team has been asked to reduce the cycle time for a process. The team decides to collect baseline data. It will do this by:

A.

seeking ideas for improvement from all stakeholders

B.

researching cycle times for similar processes within the organization

C.

obtaining accurate cycle times for the process as it currently runs

D.

benchmarking similar processes outside the organization

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Question # 98

A management team lists nine goals across the top of a rectangle and 15 activity initiatives along the left hand side of the rectangle. If one of the activities strongly supports one of the goals a circle is placed in the box where that activity’s row intersects the goal’s column. If the activity’s support is very strong a “bulls eye” is placed in the box and if the support is weak a triangle is used.

This best describes which problem solving tool?

CLSSBB question answer

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram

F.

Prioritization matrix

G.

Activity network diagram

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Question # 99

This table displays the inventory of fasteners in a storage cabinet. An item is selected at random from the fastener cabinet. Find the approximate probability it is a bolt.

CLSSBB question answer

A.

160

B.

.160

C.

.09

D.

.30

E.

none of the above

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Question # 100

An engineer wants to try two hardening ovens to see whether they have different hardness scores. She cuts 8 pieces of bar stock in half, putting half of each in oven A and the other half in oven B. The following data are collected:

CLSSBB question answer

Do the data indicate that the ovens have different average scores? Assume differences are normally distributed.

A.

yes

B.

no

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Question # 101

The median is a better choice than the mean for a measure of central tendency if the data:

A.

is bimodal

B.

often has outliers

C.

is normally distributed

D.

is exponentially distributed

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Question # 102

When comparing two vendors’ machines it is found that a sample of 1000 parts from machine A has 23 defectives and a sample of 1300 parts from machine B has 36 defectives. Do the data indicate that machine B has a higher rate of defectives?

A.

yes

B.

no

C.

all of the above

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Question # 103

CLSSBB question answer

This experimental design is an example of:

A.

full factorial

B.

half fractional factorial

C.

fractional factorial

D.

ANOVA design

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Question # 104

A stable, normally distributed process with specification 3.50 .03 has = 3.51 and = .016. What percent of the production violates specification?

A.

16.43%

B.

12.62%

C.

18.58%

D.

11.18%

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Question # 105

P(A) = .42, P(B) = .58, P(A&B) = .10. Find P(A or B).

A.

.90

B.

1.00

C.

.24

D.

none of the above

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Question # 106

Deming called the technique of studying a sample to gain understanding of the distribution of a population an “enumerative study.” His main objection to these studies was:

A.

they are too difficult to perform correctly

B.

they require extensive use of computers

C.

they assume a stable distribution

D.

random samples are expensive to obtain

E.

these studies have a high probability of Type II error

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Question # 107

A team wants a technique for obtaining a large number of possible reasons for excess variation in a dimension. They should use:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

Full Access