ITIL-4-BRM Practice Exam Questions with Answers ITIL 4 Specialist: Business Relationship Management Certification

In a cooperative relationship, Business Relationship Management focuses on adding value, achieving strategic alignment, and identifying tailored services; balancing the risk of over-investing in high-value services is not one of its defined roles.

End users with neither control (power) nor interest fit the “monitor” category in stakeholder analysis, requiring minimal effort to track their status.

Self-awareness involves introspection and understanding one’s own behaviors, emotions, and impact on relationships, which is essential for a business relationship manager.

The sponsor is the individual who secures and authorizes funding for service consumption, ensuring that the necessary budget is allocated.

Self-awareness is defined as the capacity for introspection and understanding one’s own behaviors and their effects.

BRM engages in understanding and capturing customer requirements (activity 1) and plays a key role in negotiating the agreed SLA (activity 4) to ensure alignment with stakeholder expectations.

Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.