11.11 Special - 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: spcl70

ITIL-4-Specialist-High-velocity-IT PDF

$33

$109.99

3 Months Free Update

  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions

ITIL-4-Specialist-High-velocity-IT PDF + Testing Engine

$52.8

$175.99

3 Months Free Update

  • Exam Name: ITIL 4 Specialist: High-velocity IT Exam
  • Last Update: Nov 13, 2024
  • Questions and Answers: 96
  • Free Real Questions Demo
  • Recommended by Industry Experts
  • Best Economical Package
  • Immediate Access

ITIL-4-Specialist-High-velocity-IT Engine

$39.6

$131.99

3 Months Free Update

  • Best Testing Engine
  • One Click installation
  • Recommended by Teachers
  • Easy to use
  • 3 Modes of Learning
  • State of Art Technology
  • 100% Real Questions included

ITIL-4-Specialist-High-velocity-IT Practice Exam Questions with Answers ITIL 4 Specialist: High-velocity IT Exam Certification

Question # 6

An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.Which is the BEST way for this organization to undertake this analysis?

A.

k

B.

>Develop models that help analysts perform tasks that are appropriate for a given context

Full Access
Question # 7

An IT department is planning to make significant investments in new testing technology that will enable them to provide much more reliable services.

What does this situation describe?

A.

High velocity IT

B.

Digital organization

C.

Digital transformation

D.

IT transformation

Full Access
Question # 8

A bank provides an online banking service to external users.

The bank measures the functional and non-functional aspects of the

service in several ways and is meeting its targets. However, user

satisfaction with the service is not as high as the bank would like it

to be.

Which is the BEST example of an additional aspect of the service that

the bank should measure?

A.

The number of times a transaction is started but not completed

B.

k

Full Access
Question # 9

A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.Which is the BEST solution for providing user support in this case?

A.

>Provide a range of self-service options as the preferred method with the service desk phone support as back-^ °up

B.

k

Full Access
Question # 10

A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:

• Tactic 1 - acquire new resilient infrastructure

• Tactic 2 - launch services by region

• Operational plan 1 - operate infrastructure to meet service levels

• Operational plan 2 - train staff on new infrastructure skills.

Which strategy do these tactics and operational plans support?

A.

Increase revenue by introducing a new range of services

B.

Identify customer needs for new services by researching market

C.

Ensure improved handling of service requests by training staff

D.

Ensure successful deployment by preparing implementation plan for new services

Full Access
Question # 11

A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.

Which is the BEST thing the service provider can do about this?

A.

Identify ways to improve service levels, and discuss the cost of these improvements with the customers

B.

k

Full Access
Question # 12

An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.

Which aspect of ^managing demand and opportunities' would provide a better understanding of this situation?

A.

35px;">Analysing patterns of business activity

B.

k

Full Access
Question # 13

What helps people to understand the value of an initiative, and reduces their resistance?

A.

Measurement cascades

B.

Continual improvement

C.

Organizational change management

D.

Change enablement

Full Access
Question # 14

Which statement about employee surveys is CORRECT?

A.

They are conducted at several organizational levels, formally and informa

B.

They are intended to be conducted across an entire organization

C.

They are typically conducted annually

D.

They can only be conducted electronically so have limited application

Full Access
Question # 15

Which value chain activity communicates the current status of all four dimensions of service management?

A.

Improve

B.

Engage

C.

Plan

D.

Obtain/build

Full Access
Question # 16

Which statement about the reporting of service outcomes and performance is CORRECT?

Which statement about the reporting of service outcomes and performance is CORRECT?

A.

IT component scorecards should be mapped to service provider outcomes

B.

Customer satisfaction feedback should be mapped to service provider outcomes

C.

Service performance metrics should be mapped to customer outcomes

D.

Return on investment (ROI) should be mapped to customer outcomes

Full Access
Question # 17

An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as a part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered. Which technique would allow this organization to BEST understand the external factors that could influence this decision?

A.

the cynefin framework

B.

PESTLE analysis

Full Access
Question # 18

An organization that has been successful in the past is now struggling to succeed in a highlycompetitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action. Several conflicting approaches have been suggested.

In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A.

Ask experts to analyse the options and provide a recommendation

B.

Set clear objectives and apply proven best practices

C.

Take quick action to stabilize the situation

D.

Use safe-to-fail experiments to collect knowledge

Full Access
Question # 19

An employee has some concerns at work but does not share this information with others because they fear that this

would damage their reputation and position.

What is PRIMARILY concerned with preventing this situation?

A.

Integration of duties

B.

Toyota Kata

C.

Design thinking

D.

Safety culture

Full Access
Question # 20

A service provider analyses how the amount of work done by different user groups varies over time. What is this information BEST used for?

A.

To Plan how to influence and support demand for services

B.

k

Full Access
Question # 21

What provides value to the organization by ensuring that there is end-to-end management over the organization's suppliers through a single entity?

A.

Shift-left

B.

Integration and data sharing

C.

Service integration and management

D.

Workforce planning and management

Full Access
Question # 22

Which is a valid description of the priorities when using agile development methods?

A.

35px;">Responding to changes over following a plan

B.

k

Full Access
Question # 23

An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service. Which approach should the organization follow to decide if they should use the internal service provider or to source the service externally?

A.

k

B.

Start by reviewing organizational policies for sourcing services, then identify the most \/ O important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

Full Access
Question # 24

Which TWO are examples that can be handled as service requests?

1. A customer asks a service provider to design an app for staff to submit vacation requests.

2. A staff member asks for a new barcode scanner from an internal IT department.

3. A manager requires swift changes to user access rights for an employee.

4. A service provider establishes a channel for users to submit emergency changes.

A.

35px;">l and 4

B.

35px;">2 and 4

C.

35px;">l and 3

D.

35px;">2 and 3

Full Access
Question # 25

Which is intended to help an organization adopt and adapt ITIL guidance?

A.

The guiding principles

B.

The service value chain

C.

The four dimensions of service management

D.

Practices

Full Access
Question # 26

How can an organization facilitate positive outcomes and experiences throughout the customer journey?

A.

By being fair and transparent with costs

B.

By optimizing the use of resources during the service lifecycle

C.

By understanding service consumer needs and desires

D.

By ensuring key risks have been identified and addressed

Full Access
Question # 27

Which BEST describes the primary role of a governing body?

A.

To develop and regularly review IT measurements and metrics

B.

To establish and regularly review the goals cascade throughout the organization

C.

To establish and regularly review the effectiveness of risk management and internal controls

D.

To annually review and approve IT projects to maximize business value

Full Access
Question # 28

Which dimension of service management considers governance, management, and communication?

A.

Information and technology

B.

Partners and suppliers

C.

Organizations and people

D.

Value streams and processes

Full Access