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Score Higher on Verified MB-230 | Microsoft Dynamics 365 for Customer Service Exam Questions with Answers

Are you ready to take the Microsoft Dynamics 365 for Customer Service? To learn MB-230 exam questions, smart security solutions, and move IT forward, you need the Microsoft MB-230 Certification. Whether you're making security rules for the whole company or working on hard problems, Microsoft makes sure you're ready for anything. Crack4sure offers study materials and practice problems covering the exam syllabus for Microsoft Courses, including Microsoft Dynamics 365 for Customer Service. Check for daily deals to get products that can help you pass.

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  • Questions: 369 Q&A's With Detailed Explanation
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  • Exam Name: Microsoft Dynamics 365 for Customer Service
  • Last Update: 18-Jul-2026
  • Questions and Answers: 369
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MB-230 Questions and Answers

Question # 1

You need to resolve the live chat routing issue for Agent2.

Which three actions can you perform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Give Agent2 a high proficiency rating value for a specific HVAC unit

B.

Verify Agent2 has profile-based capacity available.

C.

Give Agent2 a high proficiency rating value for language.

D.

Add a language resource characteristic to the profile of Agent2.

E.

Verify Agent2 is set as a Contact resource type.

Question # 2

You need to resolve the issues with the French-translated article.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A.

Publish the translated article.

B.

Mark the Product associations field complete.

C.

Create a major version of the translated article.

D.

Publish the parent English article.

E.

Associate the HVAC product.

Question # 3

You need to configure the SMS workstream for the agents, what should you do?

A.

Disable the agent affinity setting.

B.

Set the work distribution mode to Push.

C.

Modify the work distribution mode and set to Pull.

D.

Use the existing fallback queue.

E.

Add an Agent assigned automatic message to the channel.

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