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MB-230 PDF

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  • Questions: 328 Q&A's With Detailed Explanation
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  • Exam Name: Microsoft Dynamics 365 for Customer Service
  • Last Update: 19-Apr-2025
  • Questions and Answers: 328
  • Single Choice: 127 Q&A's
  • Multiple Choice: 50 Q&A's
  • Hotspot: 79 Q&A's
  • Drag Drop: 72 Q&A's

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MB-230 Questions and Answers

Question # 1

You need to configure the system to meet the requirements for external access and the portal. What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

MB-230 question answer

Question # 2

You need to configure the chatbot.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A.

Enable a Microsoft Copilot Studio chatbot to end conversations.

B.

Add the chatbot to an existing human agent queue.

C.

Enable Al suggestions with the chatbot.

D.

Create a chatbot queue and a human agent queue.

E.

Configure context variables for the chatbot.

Question # 3

You need to configure the Microsoft Copilot Studio chatbot. What should you configure?

A.

Assign each queue a workstream.

B.

Add a chatbot to the workstream.

C.

Embed a chat widget in the portal.

D.

Assign chatbots to appropriate queues.

Question # 4

You need to configure the chat channel. What should you configure?

A.

workstream

B.

proactive chat

C.

persistent chat

D.

quick replies

Question # 5

You need to select which setting needs to be configured for each setup.

Which settings should you select? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MB-230 question answer

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