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  • Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant
  • Last Update: 02-Jun-2023
  • Questions and Answers: 59
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MB-240 Questions and Answers

Question # 1

You are entering products and services into Dynamics 365 CE Field Services.

You need to ensure that your field technicians can use the products when completing work orders.

Which two field service product types should you configure to allow your technicians to add work order

products? Each correct answer presents a complete solution.




Non Inventory





Question # 2

You are a Dynamics 365 for Field Service Mobile customizer.

Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.

You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.

Which three actions should you choose? Each correct answer presents a complete solution.


Update Synchronization setting to Always Full Sync.


Update entity Sync Filter.


Update View filters.


Update the Max Sync Records setting.


Update the entity Mode to Online and Offline.

Question # 3

You are a Dynamics 365 for Field Service consultant.

One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.

You need to provide a recommendation of which solution your customer should use to achieve their request.

What should you recommend?


Azure IoT Hub


Connected Field Service


Dynamics 365 for Field Service


Crew Scheduling

Question # 4

You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.

You need to complete the remaining steps to prepare your work order data for optimization.

Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate

actions from the list of actions to the answer area and arrange them in the correct order.

MB-240 question answer

Question # 5

You are a Dynamics 365 for Field Service scheduling coordinator. When you select the Book button on a work order, Technician A never shows up as available.

You need to update the system to see Technician A’s availability.

What should you do?


Set Enable for Availability Search to Yes on the Technician A bookable resource record.


Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.


Set Real Time Mode to Yes on the Schedule Assistant view.


Set Display on Schedule Board to Yes on the Technician A bookable resource record.

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