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  • Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
  • Last Update: 02-Mar-2024
  • Questions and Answers: 139
  • Free Real Questions Demo
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MB-910 Questions and Answers

Question # 1

A company plans to implement new support software. You need to recommend solutions for the company.

What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MB-910 question answer

Question # 2

You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales.

You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration.

What three tools should you recommend? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Power BI

B.

SharePoint Online

C.

OneDrive for Business

D.

Microsoft Teams

E.

Power Automate

Question # 3

A company uses Dynamics 365 Sales.

The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.

You need to select the option.

Which option should you select?

A.

Dynamic PivotTable

B.

Static worksheet

C.

Dynamic worksheet

D.

Open in Excel Online

Question # 4

A company plans to implement Omnichannel for Customer Service.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

MB-910 question answer

Question # 5

You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals.

The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.

You need to attach a proposal to a customer record. Which mechanism should you use to attach the proposal?

A.

Timeline attachment

B.

Word template

C.

Documents tab

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