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  • Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
  • Last Update: 25-Apr-2024
  • Questions and Answers: 143
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MB-910 Questions and Answers

Question # 1

A company plans to implement Dynamics 365 Sales with LinkedIn Sales Navigator.

You need to determine the controls that you should implement.

Which controls should you use? To answer, drag the appropriate controls to the correct requirement. Each control may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

MB-910 question answer

Question # 2

An air conditioning company uses Dynamics 365 Field Service.

When a problem is detected with a customer’s air conditioning system, a new case must be opened automatically.

You need to recommend a solution for the company. What should you recommend?

A.

Field Service Mobile

B.

Work orders

C.

Connected Field Service

D.

Universal Resource Scheduling

E.

Case management

Question # 3

A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features.

A customer service manager plans to use dashboards for the management team.

You need to describe which visualization should be used for each requirement.

Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

MB-910 question answer

Question # 4

A company maintains a group of commercial buildings. The company implements Dynamics 365 Field Service.

A new employee is hired. The employee holds several advanced certifications for maintaining specific types of industrial air filtration units.

You need to add The new employee as a resource in the system.

What should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MB-910 question answer

Question # 5

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.

The management team wants to understand the benefits of the Dynamics 365 App for Outlook.

You need to explain the available features.

Which two features should you explain?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Track an email from Outlook to an existing sales order in Dynamics 365 Sales.

B.

Create a Dynamics 365 email template.

C.

Synchronize an appointment created in Dynamics 365 Sales to Outlook.

D.

Synchronize a custom field in the contact table to a user-defined field in Outlook.

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