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MB-910 PDF + Testing Engine



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  • Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
  • Last Update: 01-Jun-2023
  • Questions and Answers: 109
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MB-910 Questions and Answers

Question # 1

A company provides roadside assistance for disabled automobiles.

The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly.

For what type of object should you define details? To answer, select the appropriate option in the answer area.

MB-910 question answer

Question # 2

You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.

You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?


Project task






Work order

Question # 3

A company wants an application that meets the following requirements:

  • Display the latest news about the company.
  • Recommend leads to sales team members.

You need to identify an application to meet the requirements. What should you recommend?


Dynamics 365 Customer Service


Linkedln Campaign Manager


Dynamics 365 Sales Insights


Linkedln Sales Navigator

Question # 4

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.

The company wants to ensure that they can implement key marketing features without requiring any customizations.

Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each

correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.


Sponsors and sponsorships


Regulatory compliance


Advertisers and print media and campaigns


Session and speaker tracking


Registration and attendance

Question # 5

You work for a home decorating company.

You need to ensure that qualifying leads can become project-based opportunities.

What should you do? To answer, select the appropriate option in the answer area.

MB-910 question answer

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