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Note! 1z0-1064-22 has been withdrawn. The new exam code is 1z0-1064-23

1z0-1064-22 Practice Exam Questions with Answers Oracle B2B Service 2022 Implementation Professional Certification

Question # 6

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.

What option could cause this problem?

A.

The User Group selected for authoring articles has been set to ‘External”.

B.

The Base Locale for the articles has not been enabled in the correct language.

C.

Users have not been given the “Knowledge Analyst” role.

D.

The “Show article snippet in search and recommend” option has not been selected in the task “Manage Administrator Profile Values”.

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Question # 7

Which three subobject functions are included in the REST API for Service Requests (SRs)?

A.

Update SR reference

B.

Update resource manager

C.

Delete activity

D.

Update resource member

E.

Delete message

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Question # 8

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.

What will be the expected result in the assignment of a queuefor these service requests?

A.

An error will occur; no queue is assigned to the service request.

B.

The queue defined in the first evaluated rule is always assigned to the service request.

C.

The queue defined by default is the one assigned to the servicerequest.

D.

The service request assignment will be unpredictable.

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Question # 9

What three things should you do once you have established a global default coverage?

A.

Createan ESS job to Monitor Service Request Milestones.

B.

Create an ESS job to Aggregate Service Requests.

C.

Use Application Composer to configure warning emails about milestone compliance events.

D.

Use Application Composer to include milestones on the Service Request Layout if desired.

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Question # 10

You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloud site.

Which is the correct first action inconfiguring “My Knowledge”?

A.

Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for All Users” profile option, and activate it.

B.

Use the task “manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Service” profile option, and activate it.

C.

Use the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS” profile option, and set “Site” value to “Yes”.

D.

Use the task “ManageService Request knowledge Profile Options”, search for the “SVC_ENABLE_ARTICLE_CREATION_EDITION” profile option, and set the “SITE” value to “Yes”.

E.

Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Help Desk” profile option, and activate it.

F.

Use the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_IN_SR” profile option, and set “SITE” value to “Yes”.

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Question # 11

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A.

Chat with an Agent about a ServiceRequest.

B.

View and edit attachments to a Service Request.

C.

Create a Service Request.

D.

Delete a Service Request.

E.

Add a message to a Service Request.

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