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These two field types are specialized versions of the Query field type. A Query field type allows users to select a value from a list that is populated by running a report definition rule or by referencing another field value rule. A Case reference field type allows users to select an existing case from a list that is populated by running a report definition rule on the Work- class or one of its subclasses. A Data reference field type allows users to select an existing data object from a list that is populated by running a report definition rule on a specific data class. References: https://community.pega.com/knowledgebase/articles/user-experience/86/configuring-field-types

To meet this requirement, you need to set the deadline in the service level to 3 days. The deadline defines when to take action because a step or case is past due. The deadline interval is measured from when an assignment is ready for a user. References: https://academy.pega.com/topic/deadline-interval/v1

These two statements are true about insights. Insights are rules that Pega Platform uses to transform data queries into tables or visualizations that you can then share between users and embed in landing pages of your applications. Insights can include multiple data items that you can filter, sort, and group according to your business requirements. You can search for and select the fields that you want to include in an insight from the data objects that are available in your application. References: https://docs-previous.pega.com/reporting/87/visualizing-data-insights

The status of a case is set to the value configured in the Status field of an assignment shape when that assignment starts. Therefore, if the Review claim step is configured to set the status to Pending-Investigation, the status of the case is set to Pending-Investigation when the Review claim step starts. References: https://community.pega.com/knowledgebase/articles/case-management/88/updating-case-status

To satisfy this security requirement, you can create a new SysAdmin persona with the required access. A persona is a rule that defines the access rights and privileges for a group of users who perform similar tasks in an application. You can create a new persona by copying an existing one and modifying it to suit your needs. In this case, you can copy the Admin persona and add some of the reporting features from the Author persona to create the SysAdmin persona. References: https://community.pega.com/knowledgebase/articles/security/86/personas