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A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access. Which two questions help you define the fields for the user view? (Choose two.)
Consider this requirement for a business transaction:
If approved, the request is forwarded to the Fulfilment department
If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation
The Fulfillment department will process the request if the requested items are in stock
An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.
An Assignment uses the following Service-Level Agreement: Initial Urgency: 5, Goal: 12 hours (increase Urgency by 10), Deadline: 24 hours (increase Urgency by 15), Passed Deadline: 4 hours (increase Urgency by 20, limit to 5 events). What is the Assignment Urgency 36 hours after the Case reaches the Assignment?
wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.
Which type of data relationship do you create?
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days.
To meet this requirement you need to set the _____ in the service level to 5 days.
A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)
A home loan application requires approvals form the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager.
How do you configure this requirement?
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?
In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?
Which two requirements can you support by configuring a mobile channel in App Studio? (Choose Two)
UCom wants its shopping website to share an update about order acceptance and expected delivery time. Which Automation Step is most suitable?
Which two requirements ensure that valid data is used in a case? (Choose Two)
How do you route an assignment so that any available member of the Finance department can perform the task?
In an online shopping application, you use 1 to visualize data about recent returns. From the 2, you analyze return types and amounts. In the 3, you select a clustered column and add Case ID count, Return amount, and Purchase type fields. In the 4, you add a tooltip and update the legend.
A survey is sent to a customer via email.
Who do you configure a solution to ensure the email includes the case ID for the survey?
As part of a purchase order case, after someone completes a purchase, a conformation email is sent. How do you design the case life cycle to send the email?
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.
Where do you configure the service level to meet this requirement?
Identify three ways AI enables Pega Platform™ applications to achieve better outcomes. (Choose Three)
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the ______.
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.
Identify the Pega Rule that automatically maps response data from a custom prompt to a field or fields in the Data Model.
A Developer configures a button with the action set as shown in the following image:
Place the events in the order they occur.
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited.
How can the business communicate this problem to the development tem using Agile Workbench?
As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)
A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?
A promotion is available when a shopper spends USD100. Which attribute applies?
Select the characteristics used to identify candidate rules to be delegated to business users.
To process a loan application, evaluate an applicant’s credit score: >700 to underwriting, <500 to email denial, otherwise to loan officer review. Which flow correctly captures this?
Managers want to create an environment in which peers exchange ideas about initiatives to retain employees,
Select the collaboration tool that best suites this type of communication.
TESTED 12 Sep 2025
