PEGACPBA88V1 Practice Exam Questions with Answers Certified Pega Business Architect 8.8 Certification

Field: Total hours for each type of time tracked (work, vacation, sick)Method: Calculation

Field: Cumulative total of all hours for the weekMethod: Calculation

Field: Updated vacation and sick time balancesMethod: Data transform

Total hours for each type of time tracked (work, vacation, sick)

Method: Calculation

Explanation: The total hours for each type of time (work, vacation, sick) are derived by summing up the respective hours entered by the employee for each day. This involves simple arithmetic operations which are best handled by a calculation rule in Pega.

Use Case: "A medical specialist completes their review of an insurance claim, and the system attaches the report to the case."Automation: Create PDF

Use Case: "Employees of a financial services firm receive confirmation when they register for the required certification classes."Automation: Send email

Use Case: "A Fraud department manager receives a mobile notification that an approval request is in their worklist."Automation: Push notification

Use Case: "When an approver rejects an expense report, an employee can modify and resend the report for approval."Automation: Change to a stage

? A medical specialist completes their review of an insurance claim, and the system attaches the report to the case.

Automation: Create PDF

Explanation: In this use case, the system needs to generate a report that can be attached to the case. The appropriate automation for generating documents like reports is creating a PDF. This ensures the report is in a standardized, non-editable format that can be easily attached to the case.

Process Step Description: "A user enters information for a car reservation request."Process Step: Collect Information

Process Step Description: "The system evaluates the request type to determine the next step."Process Step: Decision

Process Step Description: "A manager determines whether to approve or reject a timesheet."Process Step: Approval

Process Step Description: "The system notifies the user of the case status by email."Process Step: Automation

A user enters information for a car reservation request.

Process Step: Collect Information

Explanation: This step involves gathering data from the user. In Pega, collecting information typically involves prompting the user to enter necessary details to move the case forward.

The Insert Property feature in the Send email step allows you to include dynamic data, such as the case ID, directly into the email body. This ensures that the case ID is automatically included in the email without requiring manual entry or additional processes. By configuring the Send email step to use the Insert Property feature, you can ensure that the case ID is included in the survey email sent to the customer.

? The data fits the business logic: Ensuring data fits the business logic guarantees that it aligns with the defined processes and rules.

To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:

Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue.

Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address.

Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address.

This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.

References:

Pega Academy: Assignments and Routing

Pega Documentation: Using Business Logic for Assignment Routing

? Constellation design system improves context switching or multitasking: The Constellation design system in Pega enhances user experience by providing a design that supports efficient context switching and multitasking, making it easier for users to navigate and manage multiple tasks.

To match the reports to the correct report types:

Average duration and timeliness per assignment:

Report Type: Process Report

Total customer inquiry cases per state per product line:

Report Type: Business Report

Process Reports: Focus on process metrics like the duration and timeliness of assignments.

Business Reports: Focus on business metrics like customer inquiries segmented by state and product line.

References:

Pega Academy: Reporting and Analytics

Pega Documentation: Types of Reports

Add a report widget to the Manager portal dashboard, and then click Publish to default: To ensure that only managers can view the Employee vacation requests report, you need to add the report widget to the Manager portal dashboard and then publish it to the default dashboard. This makes the report accessible only to users who have access to the Manager portal.

In Pega, the status of a case can be updated based on actions taken within the process. The status change to "Pending-Investigation" is tied to the completion of the "Review claim" step:

Review Claim Step Configuration: The "Review claim" step is configured to set the case status to "Pending-Investigation" upon its completion.

Status Change Trigger: The status update happens automatically when the "Review claim" step completes, indicating that the case is now waiting for the investigation to be performed.

This ensures that stakeholders are aware of the case's progress and that the system correctly reflects the current state of the case.

References:

Pega Academy: Configuring Case Status

Pega Documentation: Steps and Processes