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Client XYZ Corp implemented Pega Customer Service.
A customer service representative (CSR) needs to launch multiple applications to manually update information to keep dam synchronized across systems. The applications are built in different technologies, decreasing the CSR's efficiency in handling customer requests. The client has a requirement to launch all applications from the PLCJA Customer service application. The client requires that data Mows to and from the Pega Customer Service application to the other applications used by the CSR. Changes made in any one of the systems is reflected in other relevant systems. This results in the CSR handling customer requests more efficiently and spending less time manually updating dependent applications.
Which Pega capability do you recommend to support this requirement?
An attribute-based access control configuration evaluate the attributes of the operator creating the
case. A data page contains the value used in the evaluation.
Which three approaches arc considered a PegaUnit: testing best practice? (Choose Three)
Security policies need to be configured for a newly developed Pega application using basic credential authentication. The lockout policy configuration must lock out users after three failed login attempts. The configuration must exclude Administrator or Executive operators from the lockout.
How do you achieve this requirement?
You want to avoid creating unnecessary case-related properties and views. Which three actions do you take to accomplish this goal? (Choose Three)
A Customer Service application requires customer data assembled from multiple external systems. The customer data is captured by a parent case. Subcases of that parent case need to reference the same customer data.The customer data must be as current as possible.
Which two options are used as part of the solution? (Choose Two)
The application contains a property named claimid. You want to business users to reuse this property in any new case types they create. How do you define the claimid property?
The following figure depicts a hierarchy of applications that are built on other applications.
Specifically , the productionapp application is built on applications customerapp and
employeeapp. Each of these applications has additional built-on applications, including the duplicated MYEnterpriseApp application, which has two different versions in use. All applications are built on the same version of PegaRUUS.
You manage a 30-person development team with members located across the globe.
Which Pega Cloud environment best supports the needs of your team?
You want to create a dynamic system setting to adjust an alert threshold for you application in
Production which three tasks do you perform to configure the DSS record?
A case is used to process home loans for approval.
in the answer area, area, select the enterprice class structure (ECS) layer in which to bulid each of the following components. each layer of the ECS contains two components.
A case can be withdrawn using a local action. You want to restrict the ability to withdraw a
case to the user who created the case or any work group manager of the user. Select three
rule types used in combination to achieve this functionality. (choose three)
select and move the three option that are required for tracing an agent on one of the nodes in a cluster to the step column and place them in the correct order
A cutomer mobile app is configure to support offline usage if the mobile device is online when is a new case persisted to the server?
An application allows users to manage Account cases. You need to configure security so that users are allowed to view and update account only if they are the primary or secondary owner
how do you implement this requirement?
Inconsistent formatting of phone numbers is causing, usability issues. You hnvo been asked to enh interface to ensure all phone numbers are automatically reformatted consistently.
Which two options incorporate best practices for applying the required formatting? (Choose Two)
Select and move the three option that are required to enable to access to the client clipboard in a mobile app to the configuration column and place them in the correct order
A security requirement states that personal data should only be visible to managers in the HR
organization. All personal data is contained in a single section.
How do you restrict access to personal data ?
An application include two case types: expense report and purchase requests which two steps are required to enable support for both case type for offline user on a mobile device ?
An end user of the application experienced a browser crash while working on a highly available system. Crash recovery is enabled. Does the user to be reauthenticated?
How do you begin your research to diagnose the cause of the reported performance issue?
An application consisting of a single case requires sending correspondence at a designated time with minimal delay. The existing solution uses an assignment to pause the case until an SLA invokes the escalation activity that sends the correspondence. Occasionally there is a delay in sending the correspondence.
Which two factors contribute to the delay? (Choose Two)
which of the following things do you need to add to the whitelist for a mobile application to function correctly while offline?
when a customer submits a credit card dispute, the application connects to an external service to retrieve all transaction made by the customer. the external service returns transactions ordered by date of transaction, in a descending, chronological order when a case worker reviews the dispute the application displays the 10 most recent transactions.
if the case worker does not see the disputed transaction in the list, the case worker can search for additional transaction the caseworker can filter search results on transaction date the transaction amount or the merchant name the search results display the 10 most recent transactions that satisfy the filter criteria. the case worker cannot paginate through the results.
how do you configure the response data transform to satisfy all of the requirements in the scenario?
In the Answer Area, determine where data is stored for each design option.
A case displays recent customer transaction. Different operators often view the recent transactions
for the same customer repeatedly throughout the day. the operation to fetch the transactions is resource-intensive, and the source data is updated once an hour. select two options to configure a data page to cache the customer transactions and minimize the operator's wait time. (choose two)
users complain of difficulty creating a customer service request through facebook massenger. how do you address this issue?
The BigCo quoting application is currently on-premise. BigCo plans to move the application to Pega Cloud What factor do you need to consider for environment setup?
In order to produce a complete view of a customer, a customer service(CS) application requires reference data from multiple external systems. The customer data resides on a customerinfo page in a parent case type. The data on the CustomerInfo Page is also used by some of its subcases. Sometimes, the connectors that populate the data page are slow.
Which two of the following approaches for handling the required reference data from the external systems uses the least system resources? (Choose Two.)
which two statements are correct with regard to inbound email processing? (choose two)
An application uses a property to process customer information that is stored in an external
database. some of the customer information changes infrequently.
how do you ensure the property contains the correct customer information at run time?
A shipping case needs to wait n specific time period before progressing in its flow. The developer is considering using ;i wait shape or an assignment with an SI A to perform this (unction.
Identify the two requirements for which a wait shape is the simpler approach. (Choose Two)
One of the important requirements of Pega Web Mashup is to ensure that the same-origin policy is following.
From the following options, select two valid configurations. (Choose TWO)
Which two action can you perform to improve the Guardrails Compliance score of an application? (Choose two.)
your application uses a page type property named customerinfo to store the customer's first and last
names.which two approaches ensure that the customer's first and last names are stored in upper case?(choose two)
You are configuring the container settings of a display a title. The title is based on the type of loan requested
Users in a cloud-based production application report a chronic performance issue that occurs every day between 2:00 P.M. and 4:00 P.M. AH attempts to reproduce the problem in the Development, QA, and Staging environments have failed.
Which two techniques help you troubleshoot the problem? (Choose Two)
APP Studio created a data type in the Organization layer for Quote data called BCO-Data-Quote. How do you help users find rules from this data class when working in APP Studio?
An application, created by MyCo, has a number of rules implemented as decision tables that use "Title" as an input as seen in the sample rule below:
MyCo is finding a number of application defects caused by incorrect spellings in the title field. The valid titles are stored as field values. MyCo is requesting options to help prevent these types of errors. Which of the following approaches is most applicable? (Choose One)
XYZ corp expects managers to create a variety of reports. Those reports are always based on the same set of classes, but every report does not use every class in the set.
to simplify report creation for managers, you create________________________
XYZ Corp users are experiencing delays in the application that you suspect is related to the database
Which two options do you recommend to isolate the issue? (Choose Two)
Six weeks after you deliver your application to production, your users report that the application slows down in the afternoon. The application is almost completely unresponsive for some users shortly after
3:00 P.M. Other users do not experience this problem until later in the day.
You do not have access to the Production environment, but you do have access to AES. The production environment has three nodes and a load balancer.
You need to resolve this issue because a new division of the organization will start using the application next month.
How do you begin your research to diagnose the cause of the reported performance issue?
An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require.
Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)