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  • Exam Name: Salesforce Public Sector Solutions Accredited Professional (SP24)
  • Last Update: 26-May-2024
  • Questions and Answers: 80
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Public-Sector-Solutions Questions and Answers

Question # 1

Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.

Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?


Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.


Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.


Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.


Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

Question # 2

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward.

Which Public Sector Solution should a Technical Consultant recommend for this use case?




Smart Forms


Business Rule Engine


Intelligent Document Automation

Question # 3

A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.

Which three tasks must the Technical Consultant do to accommodate this request?


Create a Screen flow and incorporate the Decision Explainer component to display the outcome.


Create an Apex Trigger to document the decision steps performed.


Add the Decision Explainer Log History component to the Lightning record page(s).


Integrate the BRE with Decision Explainer.


Assign the Decision Explainer Permission Set License to the appropriate user(s).

Question # 4

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.

What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?


Setup Audit Trail


Field History Tracking


Salesforce Shield


Classic Encryption

Question # 5

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?


Workshops, Schedule and Cost


Scope, Tools and Cost


Scope, Resources and Cost


Scope, Schedule and Cost

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Public-Sector-Solutions Testimonials

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om  Mollie
posted on 31-Oct-2023
5 Stars
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posted on 31-Oct-2023
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posted on 30-Aug-2023
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