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C_C4H510_21 PDF

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  • Exam Name: SAP Certified Application Associate – SAP Service Cloud 2111
  • Last Update: Apr 26, 2024
  • Questions and Answers: 117
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C_C4H510_21 Practice Exam Questions with Answers SAP Certified Application Associate – SAP Service Cloud 2111 Certification

Question # 6

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

A.

Use the Subticket tabstrip to add a ticket.

B.

Execute an action for grouping tickets.

C.

Maintain the ticket hierarchy.

D.

Select the relevant scoping item.

E.

Define a multi-step approval process.

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Question # 7

Which feature allows the scheduling of automatic ticket creation?

A.

Realignment run

B.

Service plans

C.

Registered products

D.

Maintenance plans

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Question # 8

Which business function in the account master will block the release of quotes to SAP S/4HANA?

A.

Sales support block

B.

Prospect

C.

Delivery block

D.

Credit limit check

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Question # 9

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

A.

Web service URL

B.

Data source ID

C.

Usage

D.

Name

E.

Description

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Question # 10

Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

A.

The warranty is expired.

B.

The warranty is set to active.

C.

The registered product has no installed base assignment.

D.

The ticket is escalated.

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Question # 11

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Use Fine Tuning to activate Service Contract Management

B.

Activate Create Contracts in Detail View

C.

Use Fine Tuning to manage the numeric range for contracts

D.

Activate Service Contract Management in Scoping

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Question # 12

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

A.

Working calendar

B.

Service contract

C.

Operating hours

D.

Maintenance plan

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Question # 13

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A.

Document types

B.

Maintenance plan

C.

Service category

D.

Priority

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Question # 14

Which key user features allow you to change field properties on the SAP Service Cloud Ul?

A.

Code list restriction

B.

Workflow rules

C.

Adaptation

D.

Mashup

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Question # 15

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

A.

CTI Client Adapter

B.

Live Activity pane

C.

CTI Desktop pane

D.

CTI Client pane

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Question # 16

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

A.

Countries, business processes, integrations

B.

Countries, data workbench, form templates

C.

Countries, workflow rules, integrations

D.

Countries, business processes, business users

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Question # 17

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

A.

Delete

B.

Update

C.

Upsert

D.

Insert

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