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  • Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
  • Last Update: Nov 7, 2025
  • Questions and Answers: 80
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C_C4H51_2405 Practice Exam Questions with Answers SAP Certified Associate - Implementation Consultant - SAP Service Cloud Certification

Question # 6

Which elements can be used to restrict access to views? Note: There are 2correct answers to this question.

A.

Business roles

B.

Territories

C.

Validation rules

D.

Code list restrictions

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Question # 7

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

You can link multiple tickets to a customer hierarchy using the Grouping feature.

B.

You can change the status of multiple sub-tickets from the main ticket.

C.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

D.

Opening the main ticket allows you to see all the connected sub-tickets.

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Question # 8

What can you use to create tickets based on conditions?

A.

The Ticket Creation action in the Tickets work center

B.

Maintenance plan

C.

Activity planner

D.

Workflow rule of type Action

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Question # 9

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

A.

Installed base

B.

Registered product

C.

Account hierarchy

D.

Ticket hierarchy

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Question # 10

Which object can you assign to a ticket template when you are using maintenance plans?

A.

Service category

B.

Reference date

C.

Maintenance plan condition

D.

Registered product

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Question # 11

Which actions are necessary to use installed bases in service tickets? Note: There are 2correct answers to this question.

A.

A customer needs to be assigned to the installed base.

B.

The installed base must be set to active status.

C.

An active service contract must be added to the installed base.

D.

At least one registered product must be assigned to the installed base.

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Question # 12

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.

Which feature of SAP Service Cloud would you use to perform this action?

A.

Service categories

B.

Workflow distribution rules

C.

Notifications

D.

Fine-tuning

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Question # 13

What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3correct answers to this question.

A.

Establish regular housekeeping tasks and procedures.

B.

Define roles and responsibilities as part of a process transformation office.

C.

Establish release management.

D.

Integrate clean core practices in the end-to-end value process chain.

E.

Establish an organizational structure, technical foundation, and transformation methodology for clean core.

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Question # 14

What can the categories in the service catalog be used for? Note: There are 3correct answers to this question.

A.

Reporting purposes

B.

Determining service level assignments

C.

Determining responsibility for tickets

D.

Determining fine-tuning settings

E.

Controlling validity of the service catalog

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Question # 15

Which of the following elements can you configure for the object ticket using the fine-tuning function?

A.

Ticket routing

B.

Milestones

C.

Skills

D.

Parties involved

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Question # 16

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2correct answers to this question.

A.

Scoping in the Configuration Workbench

B.

Social media channel configuration

C.

Approval process for social media import run

D.

Work distribution

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Question # 17

Which settings can you control for the email channel setup? Note: There are 3correct answers to this question.

A.

Ticket type

B.

Channel direction

C.

Notification type

D.

Mashup service

E.

Channel type

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Question # 18

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2correct answers to this question.

A.

IDoc

B.

OData

C.

RFC

D.

SOAP

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Question # 19

Which object can be used within ticket creation to automatically determine the registered product?

A.

Product

B.

Customer

C.

Installation point

D.

Warranty

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Question # 20

Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2correct answers to this question.

A.

Download the template.

B.

Map the data fields to the data fields offered in the template.

C.

Schedule an MDRO job.

D.

Delete the header with the field names in the template.

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Question # 21

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2correct answers to this question.

A.

Maintenance plan

B.

Service contract

C.

Operating hours

D.

Working calendar

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Question # 22

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2correct answers to this question.

A.

Organization

B.

Service level

C.

Ticket type

D.

Category

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Question # 23

What do you need to create accounts?

Note: There are 2correct answers to this question.

A.

Access rights

B.

Assignment to an organizational unit

C.

User ID

D.

Business role

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Question # 24

Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A.

Account

B.

Product

C.

Account hierarchy

D.

Employee

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