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  • Exam Name: SAP Certified Application Associate - SAP Field Service Management 2005
  • Last Update: Sep 17, 2024
  • Questions and Answers: 80
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C_C4H520_02 Practice Exam Questions with Answers SAP Certified Application Associate - SAP Field Service Management 2005 Certification

Question # 6

Which SAP Analytics Cloud stories are available to download for SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

Field Service Performance Dashboard

B.

Field Service Smartforms and Feedback

C.

Field Service Capacity Overview

D.

Field Service Checkout Report

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Question # 7

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

When you need to send an engineer to the customer

B.

When you need to set up a meeting with the customer

C.

When you need to record a problem for the customer

D.

When you need to plan an appointment at the customer

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Question # 8

How can you set up authorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

Assign user groups to permissions.

B.

Assign permissions to user groups.

C.

Assign user groups to users.

D.

Assign users to permissions.

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Question # 9

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

A.

Booking material for a specific service call and defined location

B.

Defining which material the customer needs to purchase before the technician can start the work

C.

Organizing spare parts to be taken to the physical location of the job

D.

Reserving material that has already been used for previous services

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Question # 10

How are labels used within the Smartforms and Feedback module?

A.

To act as a reference for generating a Smartform report

B.

To add a label to be used as reference by the field engineer

C.

To filter the list of Smartforms

D.

To identify the elements in the Smartform

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Question # 11

You are an administrator who needs to activate the Reserved Materials feature in the mobile app. Which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question.

A.

Read

B.

Delete

C.

Create

D.

Update

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Question # 12

What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question.

A.

Ready to Plan

B.

Planned

C.

Technically Complete

D.

Cancelled

E.

Released

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Question # 13

How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.

A.

By group

B.

By type

C.

By skill

D.

By territory

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Question # 14

How can you translate a Smartform?

A.

Select the translation language within the designer.

B.

Export it to XML, translate, and upload.

C.

Download it to Microsoft Word, translate, and then upload.

D.

Maintain the translation of the Smartform in the company settings.

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Question # 15

Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

A.

Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

B.

Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

C.

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

D.

Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

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Question # 16

What is the purpose of a visibility condition in Smartforms? Note: There are 2 correct answers to this question.

A.

It is used to hide a Smartform from the mobile device.

B.

It is used to change Smartform mode from development to active.

C.

It is used to hide specific chapters.

D.

It is used to hide specific elements.

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Question # 17

Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

A.

Data transfer object (DTO)

B.

Object type

C.

Sample chart

D.

Query

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Question # 18

As an administrator, which actions can you take on the Time and Material journal tab? Note: There are 3 correct answers to this question.

A.

Release

B.

Delete

C.

Approve

D.

Close

E.

Review

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Question # 19

How would a field service technician update the service assignment status?

A.

By opening the service assignments

B.

By setting the relevant workflow step

C.

By navigating to the address on the service assignments

D.

By adding a checklist

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Question # 20

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

A.

Use pre-assembled reports.

B.

Use pre-assembled queries.

C.

Modify an existing query or create a new query.

D.

Import queries.

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Question # 21

Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question.

A.

Text Input, Description, Picker, Status

B.

Text Input, Picker, Status, Series

C.

Text Input, Status, Series, Formula

D.

Text Input, Picker, Series, Attachment

E.

Picker, Status, Series, Number Input

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Question # 22

Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud? Note: There are 2 correct answers to this question.

A.

Set REPORTDATA UI Permission to VISIBLE.

B.

Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE.

C.

Allow browser cookie settings to accept sapbusinessobjects.cloud.

D.

Delete recent browser history and cookies.

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Question # 23

Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.

A.

Send as E-Mail

B.

Edit Business Partner

C.

Create Effort

D.

Create Equipment

E.

Add Smartform

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Question # 24

Which field is mandatory when you create a service call on the SAP Field Service Management mobile app?

A.

Priority

B.

Contact

C.

Business Partner

D.

Equipment

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