C_C4H62_2408 Practice Exam Questions with Answers SAP Certified Associate - Implementation Consultant - SAP Customer Data Cloud Certification

To add dynamic data to a consent record in SAP Customer Data Cloud, the following methods are recommended:

A. Custom field: Custom fields allow you to store additional, dynamic data specific to the consent record. This is useful for capturing unique attributes or metadata related to the consent.

B. Tags: Tags can be used to categorize or label consent records dynamically. They provide flexibility in organizing and retrieving consent data based on predefined criteria.

The other options are incorrect:

C. Entitlements: Entitlements are not used for adding dynamic data to consent records. They are typically associated with user permissions or access rights.

D. Header: Headers are not a mechanism for adding dynamic data to consent records. They are part of API requests or responses.

SAP Customer Data Cloud References:

Consent Management Overview.

Custom Fields and Tags in Consent Records.

The error occurs because thepluginViewIDparameter is missing when calling thegigya.accounts.switchScreenmethod. This parameter specifies the ID of theGigyaPluginViewinstance that renders the screen.

A: Adding thepluginViewIDparameter ensures that the method knows whichGigyaPluginViewinstance to use for displaying the screen.

B: ThecontainerIDparameter is used for specifying the HTML container in web-based implementations, not in mobile apps.

C: ThecIDparameter is not a valid parameter for theswitchScreenmethod.

D: ThedivIDparameter is also irrelevant in mobile app contexts, as it pertains to web-based implementations.

SAP Customer Data Cloud References:

GigyaPluginView Documentation.

Switching Screens in Mobile Apps.

To keep a log of customer orders in SAP Customer Data Cloud, the recommended approach is tomodify the account's data schemaby adding anordersattribute. This attribute should be structured as an array of objects, where each object represents an order and contains relevant details (e.g., order ID, date, items).

Option A: Incorrect. Adding a custom type to the data store and providing a UID for each document is unnecessary complexity for this use case. The goal is to associate orders directly with user accounts.

Option B: Correct. Modifying the account's data schema to include anordersattribute as an array of objects is the most efficient and scalable way to store order logs within the user profile.

Option C: Incorrect. Adding a JSON document to the custom data is less structured and harder to manage compared to modifying the schema with a dedicatedordersattribute.

Option D: Incorrect. Updating the profile schema according to the order data structure is vague and does not specify how the data will be stored or managed.

References:

SAP Customer Data Cloud - Data Schema Customization

Customizing Account Data

In SAP Customer Data Cloud, webhooks can be configured for specific events to trigger notifications to external systems. The following events are supported and can be configured in the Console:

Account registered: Triggered when a new account is created.

Consent granted: Triggered when a user grants consent for data usage.

Account verified: Triggered when an account is successfully verified (e.g., email verification).

The other options are not valid:

C. Account deleted: This event is not supported for webhook configuration in SAP Customer Data Cloud.

E. Subscription updated: While subscription-related events may exist, they are not part of the standard webhook events for SAP Customer Data Cloud.

SAP Customer Data Cloud References:

SAP Customer Data Cloud - Webhooks Configuration.

Supported Webhook Events.

To validate a JSON Web Token (JWT), you need the public certificate or key that corresponds to the private key used to sign the token. In SAP Customer Data Cloud, the public certificate can be retrieved programmatically by calling theaccounts.getJWTPublicCertificateendpoint. This endpoint provides the public certificate required for JWT validation.

Option A: While SAP Customer Data Cloud provides tools and configurations in its console, downloading certificates directly from the console is not the recommended approach for JWT validation.

Option C: Requesting the certificate from SAP support is unnecessary and inefficient, as the certificate is available via API.

Option D: Theaccounts.getJWTPublicKeyendpoint does not exist in SAP Customer Data Cloud. The correct endpoint isaccounts.getJWTPublicCertificate.

SAP Customer Data Cloud References:

SAP Customer Data Cloud - JWT Validation.

API Reference - accounts.getJWTPublicCertificate.

OpenID Connect (OIDC) is an identity layer built on top of the OAuth 2.0 protocol, enabling clients to verify the identity of the end-user based on the authentication performed by an authorization server. The following terms are part of OpenID Connect terminology:

Claims: These are pieces of information about the user (e.g., name, email, etc.) that are returned in the ID token or userinfo response. Claims represent the attributes of the authenticated user and are essential for conveying identity information.

Scope: This defines the level of access requested by the client application. In OpenID Connect, scopes are used to specify what claims should be returned in the ID token or userinfo response. For example, theopenidscope is required for OpenID Connect authentication, while additional scopes likeprofileoremailcan request more user details.

The other options are not directly part of OpenID Connect terminology:

Metadata: While metadata exists in the context of OpenID Connect (e.g., provider configuration metadata), it is not a core term within the protocol itself.

Assertion: This term is more commonly associated with SAML (Security Assertion Markup Language) rather than OpenID Connect.

SAP Customer Data Cloud References:

SAP Customer Data Cloud supports OpenID Connect as part of its identity management capabilities. The platform allows integration with OIDC-compliant identity providers.

Official SAP Documentation:SAP Customer Data Cloud - OpenID Connect Integration.

OpenID Connect Core Specification:OpenID Connect Core 1.0.

The registration completion screen is triggered in scenarios where additional information or actions are required to complete the registration process. These include:

A: If the terms-of-service consent record has expired, the user must re-consent, which triggers the registration completion screen.

D: If a user registers via a social network and a mandatory field (e.g., first name, last name) is missing, the registration completion screen is displayed to collect the missing information.

The other options are incorrect:

B: When a user logs in via a social network with an email already associated with an existing account, it typically triggers an account linking process, not the registration completion screen.

C: A new consent version with the same reconsent cutoff does not necessarily trigger the registration completion screen unless the user needs to explicitly re-consent.

SAP Customer Data Cloud References:

Web Screen-Sets Overview.

Registration Completion Scenarios.

When usingSAP Enterprise Consent and Preference Management (ECPM)without SAP Customer Identity, the correct API call to collect consent isaccounts.setPolicies. This API allows you to update or set user preferences and consent policies directly.

Option A: Incorrect.accounts.initRegistrationis used to initialize the registration process for a new user and is unrelated to collecting consent.

Option B: Incorrect.accounts.loginis used to authenticate users and does not handle consent collection.

Option C: Correct.accounts.setPoliciesis specifically designed to manage user consent and preference policies, making it the appropriate choice for this scenario.

Option D: Incorrect.accounts.notifyLoginis used to notify SAP Customer Data Cloud about external login events and does not handle consent collection.

References:

SAP Enterprise Consent and Preference Management

accounts.setPolicies API Documentation

To perform a new site registration using a REST API, the following API calls are typically involved:

B. accounts.initRegistration: Initializes the registration process and generates a unique registration token.

C. accounts.completeRegistration: Completes the registration process by submitting the required user details and validating the registration token.

D. accounts.register: Combines the initialization and completion steps into a single API call, simplifying the registration process.

The other options are incorrect:

A. accounts.finalizeRegistration: This is not a valid API call in SAP Customer Data Cloud.

E. accounts.registration: This is not a valid API call in SAP Customer Data Cloud.

SAP Customer Data Cloud References:

API Reference - accounts.initRegistration.

API Reference - accounts.completeRegistration.

API Reference - accounts.register.

In an OpenID Connect (OIDC) implementation, the/userinfoendpointis responsible for returning claims about the authenticated user. After the user has been authenticated and an access token has been issued, the client application can use this token to query the/userinfoendpoint to retrieve additional user information, such as name, email, and other profile details.

Option A: Incorrect. The/introspectendpoint is used to validate the status of a token (e.g., whether it is active or expired), not to return user claims.

Option B: Incorrect. The/authorizeendpoint is used to initiate the authentication process, not to return user claims.

Option C: Correct. The/userinfoendpoint is specifically designed to return claims about the authenticated user.

Option D: Incorrect. The/tokenendpoint is used to exchange an authorization code for tokens (e.g., access token, ID token), not to return user claims.

References:

OpenID Connect Core Specification

SAP Customer Data Cloud - OIDC Endpoints

In SAP Customer Data Cloud, JavaScript parameter events are used to handle specific user interactions or system events. The valid event among the options is:

C:onConnectionAddedis a valid JavaScript event triggered when a new social or external connection is added to a user's account.

The other options are incorrect:

A:onLogoutis not a valid JavaScript parameter event in SAP Customer Data Cloud.

B:onLoginis not a valid JavaScript parameter event in SAP Customer Data Cloud.

D:onSubmitis not a valid JavaScript parameter event in SAP Customer Data Cloud.

SAP Customer Data Cloud References:

JavaScript Events Reference.

onConnectionAdded Event.

The consent vault in SAP Customer Data Cloud is updated when there is a change in a user's consent status. The action that triggers this update is:

A: When a user opts out of a newsletter, their consent status changes, and this update is reflected in the consent vault.

The other options are incorrect:

B: Connecting an account to a social media network does not directly affect consent records.

C: Being taken to the Registration Completion screen does not involve changes to consent records.

D: Updating email and contact details does not impact consent unless explicitly tied to a consent-related action.

SAP Customer Data Cloud References:

Consent Vault Updates.

Consent Management Scenarios.

The registration completion screen is displayed after a successful login when additional information or actions are required to complete the user's profile. The most common cause of this behavior is:

A: If the user has not accepted a mandatory consent (e.g., terms of service or privacy policy), the system will prompt them to do so via the registration completion screen.

The other options are incorrect:

B: A new subscription without a value would not trigger the registration completion screen unless it is mandatory.

C: Two-factor authentication being enabled would not directly trigger the registration completion screen.

D: A new schema field without a value would only trigger the screen if the field is marked as mandatory.

SAP Customer Data Cloud References:

Registration Completion Scenarios.

Mandatory Consents.

If CSV translation files have been uploaded but the screen-sets are not displaying the correct translations, you can fix this issue by specifying the user's locale using theprofile.localeparameter in theaccounts.showScreenSetAPI call. This ensures that the correct language translations are applied based on the user's profile.

Option A: Incorrect. ThecustomLangparameter is not a valid configuration option in the Web SDK for applying translations.

Option B: Incorrect. Browser-provided automatic translations are unrelated to SAP Customer Data Cloud's localization settings and should not be relied upon.

Option C: Correct. Theprofile.localeparameter in theaccounts.showScreenSetcall explicitly sets the language for the screen-set based on the user's profile.

Option D: Incorrect. Thelangparameter in Web SDK configuration is not used to apply translations dynamically during runtime.

References:

SAP Customer Data Cloud - Localization

accounts.showScreenSet API Documentation

To ensure all subscriptions are mandatory during a marketing campaign, the best approach is tocheck the required flagfor the subscription. This ensures that users must subscribe to the service or communication before proceeding.

Option A: Correct. Checking the required flag makes the subscription mandatory, ensuring that all users are subscribed.

Option B: Incorrect. Activating email verification ensures that the user's email is valid but does not guarantee subscription.

Option C: Incorrect. Activating double opt-in requires users to confirm their subscription via email, which may result in some users not completing the process.

Option D: Incorrect. Setting the reconsent cut-off date to today forces users to reconsent but does not ensure all users are subscribed immediately.

References:

SAP Customer Data Cloud - Subscription Settings

Managing Subscriptions

When setting up a webhook endpoint in SAP Customer Data Cloud, the platform sends notifications with a payload containing relevant data about the event. For the "Account logged in" notification, the profile object is included in the payload by default. This means you do not need to make additional API calls to retrieve the profile object.

Option A: Usingaccounts.getAccountInfowith the UID from the notification is unnecessary because the profile object is already included in the notification payload.

Option C & D: Usingaccounts.searchis not recommended because it introduces additional complexity and API calls, which are unnecessary when the profile object is already provided in the notification payload.

SAP Customer Data Cloud References:

SAP Customer Data Cloud - Webhooks Overview.

Webhook Notification Payload Structure.

To read subscription data in SAP Customer Data Cloud, the following resources are available:

C. accounts.getAccountInfo: This API retrieves detailed information about a specific user account, including subscription data.

D. accounts.search: This API allows you to query and retrieve multiple accounts based on specific criteria, including subscription-related filters.

The other options are incorrect:

A. idx.search: This is not a valid API for reading subscription data. It is unrelated to subscription management.

B. accounts.getSchema: This API retrieves the schema definition of account objects but does not provide subscription data.

SAP Customer Data Cloud References:

API Reference - accounts.getAccountInfo.

API Reference - accounts.search.

To achieve a unified database for three websites without seamless login (SSO) between them, you should configureone site group with SSO disabledand useone segmentto unify the data across all sites.

Option A: Incorrect. Enabling SSO would allow seamless login between the sites, which contradicts the requirement.

Option B: Correct. Disabling SSO ensures that users cannot log in seamlessly across the sites, while using one segment allows all sites to share a unified database.

Option C: Incorrect. Using two site groups complicates the setup unnecessarily and does not align with the requirement for a unified database.

Option D: Incorrect. Enabling SSO would allow seamless login, which is not desired in this scenario.

References:

SAP Customer Data Cloud - Site Groups and Segments

SSO Configuration in Site Groups

To add a new custom field to the accounts schema in SAP Customer Data Cloud, you can use the following methods:

A. Use the REST API and call the accounts.setSchema endpoint: This allows you to programmatically update the schema by defining the new field in a JSON payload.

C. Use the schema editor in the admin console: The schema editor provides a user-friendly interface for adding, modifying, or deleting fields in the schema.

The other options are incorrect:

B. Upload the new structure using a JSON file via the console: This is not a supported method for updating the schema.

D. Contact the SAP support team to request the field be added: Schema updates are self-service and do not require SAP support intervention.

SAP Customer Data Cloud References:

API Reference - accounts.setSchema.

Schema Editor Guide.