C_C4HCX_24 Practice Exam Questions with Answers SAP Certified Application Associate-Solution Architect for Customer Experience Certification

Plan asset maintenance

Negotiate and manage contracts with trading partners

Hand over and qualify leads

Plan and forecast demand for goods and services

Financial services

Citizen engagement

Healthcare

Media channel

Telco & utilities

Recruit to retire

Source to pay

Lead to cash

Plan to produce

Request to resolve

Tactics are spend management marketing plans.

Tactics are program execution results.

Tactics are KPis available in Smart Insight dashboards.

Tactics are pre-built automation programs to achieve a specific goal.

Registration

Routing

Orders

Localization

Site context

Enabling seamless extensibility through an open event-based message exchange platform (event-driven architecture)

Exposing data with external ecosystems to generate new revenue streams (data as a service)

Implementing new code-based APis to various back ends (SAP cloud/on premise, third party)

Implementing simplified integration with various ecosystems (e.g., partners, marketplaces, etc.)

It provides recommended next steps during ticket processing.

It allows you to benefit from an existing knowledge source within the ticketing process.

It helps you identify the most suitable service contract for the ticket.

It automatically updates both the ticket and the quotation with details of the solution.

Adaptation objects, business roles, key user extension fields, surveys, workflow rules

Adaptation objects, business roles, key user extension fields, customer master data, workflow rules

Adaptation objects, routing rules, key user extension fields, organizational structure, workflow rules

Adaptation objects, configuration, key user extension fields, communication arrangements, workflow rules

SAP BTP, Cloud Foundry runtime

SAP BTP, Neo environment

SAP BTP, Kyma runtime

SAP BTP, ABAP environment

Dashboards

Stories

Reports

Datasets

Continuous integration)

Continuous delivery

Continuous inspection

Continuous debugging

It enables meeting scheduling and opportunity design to increase sales revenues

It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey

It enables planning and execution of personalized campaigns through various channels like e-mail, SMS, or mobile channels for push notification

It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.

It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.

Seamless user experience

Coordinated lifecycle management

Aligned domain models

End-to-end business blueprints

Service Ticket Intelligence

Document Information Extraction

Data Attribute Recommendation

Alert Notification

Mobile Services

Warranty determination

Customer identification

Machine translation

Ticket categorization

Directory

Node

Subaccount

Space

By generating mappings and artifacts for SAP Cloud Integration

By providing SAP advisory consultants to support customer go-lives

By offering SAP methodology templates for creating integration strategies

By using collaborative interaction based on a shared knowledge base

Data quality management

Data distribution

Central data governance

Data consolidation

Serverless

Application connector

Service catalog

BAPI