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  • Exam Name: SAP Certified Application Associate - SAP Field Service Management
  • Last Update: Nov 7, 2025
  • Questions and Answers: 124
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C_FSM_2211 Practice Exam Questions with Answers SAP Certified Application Associate - SAP Field Service Management Certification

Question # 6

How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees?

Choose the correct answer.

A.

By helping Employees learn more about next generation technologies

B.

By giving service technicians the ability to register for upcoming certifications

C.

By adopting your workforce to accommodate for workers shifting perspectives

D.

By giving service technicians the ability to schedule the additional training

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Question # 7

Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

A.

Query

B.

Sample chart

C.

Object type

D.

Data transfer object (DTO)

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Question # 8

You want to retrieve data from the system using the query API. In which format will you receive the response?

A.

Text

B.

XML

C.

HTML

D.

JSON

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Question # 9

Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution?

A.

Master Data

B.

Smartforms and Feedback

C.

Administration

D.

Planning and Dispatching

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Question # 10

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

A.

Defining which material the customer needs to purchase before the technician can start the work

B.

Booking material for a specific service call and defined location

C.

Organizing spare parts to be taken to the physical location of the job

D.

Reserving material that has already been used for previous services

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Question # 11

Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud? Note: There are 2 correct answers to this question.

A.

Delete recent browser history and cookies.

B.

Allow browser cookie settings to accept sapbusinessobjects.cloud.

C.

Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE.

D.

Set REPORTDATA UI Permission to VISIBLE.

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Question # 12

How can a developer update a record in SAP Field Service Management through the API?

A.

Using a REST-based service

B.

Using an OData service

C.

Using an RFC-enabled service

D.

Using a SOAP-based service

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Question # 13

Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.

A.

Enter materials used

B.

Create Technician Skills

C.

Release Assignments

D.

Define Core hours.

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Question # 14

What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

A.

Condition

B.

Notification

C.

Frequency

D.

Order

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Question # 15

What statements are correct regarding company types? Choose the correct answer.

A.

Usage of ERP Master data in ERP scenario

B.

Reserved material as organization of parts for a particular activity and reservation of stock

C.

Inventory Management can be used in standalone scenarios

D.

Define value mapping for product types

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Question # 16

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

A.

Use pre-assembled queries.

B.

Modify an existing query or create a new query.

C.

Import queries.

D.

Use pre-assembled reports.

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Question # 17

You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment. What is missing?

A.

The equipment does NOT have Moment-Sets.

B.

The equipment does NOT have an external ID.

C.

The equipment is reported as Operational.

D.

The equipment has NO previous history.

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Question # 18

As a technician, you want to record expenses. Which There are 3 correct answers to this question.

A.

Purchase order

B.

Equipment

C.

Service call

D.

Business partner

E.

Activity

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Question # 19

As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.

A.

You apply company-level settings to all databases.

B.

You apply company-level settings to a specific database.

C.

You apply account-level settings to all databases.

D.

You apply account-level settings to a specific database.

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Question # 20

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

A.

High touch

B.

E-mail interaction

C.

No touch

D.

Video chat

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Question # 21

How are labels used within the Smartforms and Feedback module?

A.

To filter the list of Smartforms

B.

To add a label to be used as reference by the field engineer

C.

To act as a reference for generating a Smartform report

D.

To identify the elements in the Smartform

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Question # 22

What are the benefits of using activity feedback? Note ? Generate checklist reports for the customer.

A.

Assist technicians to record time and materials.

B.

Assist technicians to capture resolutions.

C.

Generate QA reports with the captured data.

D.

There are 2 correct answers to this question.

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Question # 23

What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

A.

You can use it to pick PNG files.

B.

You can link two picker elements together.

C.

You can link picker and attachment elements together.

D.

You can use it to select an object from a list.

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Question # 24

What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.

A.

Set Status to Finished

B.

Edit Reserved material

C.

Approve EMME

D.

Set Status to technically complete

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Question # 25

Which of the following styles is available on a label element in Smartforms and Feedback?

A.

Strikethrough

B.

Bold

C.

Italicize

D.

Underline

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Question # 26

Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

A.

Used to display, hide, sort, and group fields

B.

Can be used for field validation expressions

C.

Can only be defined for mobile screens

D.

Can define color coding

E.

Able to display custom translations

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Question # 27

What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.

A.

Read

B.

Create

C.

Update

D.

Delete

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Question # 28

Which business objects permissions do you need to enable to use the Time and Material journal? Note: There are 2 correct answers to this question.

A.

EXPENSE

B.

MILEAGE

C.

WORKTIME

D.

ACTIVITY

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Question # 29

You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

A.

Use a workflow.

B.

Use a checklist.

C.

Use a filter.

D.

Use a business rule.

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Question # 30

What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.

A.

The activity has to be assigned to the technician

B.

The activity needs to be in status finished

C.

The service call needs to be assigned

D.

The dispatcher needs to release the assignment

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Question # 31

As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?

A.

PushNotifications.ActivityChanges.En

B.

CoreSystems.CoresystemsFSM.DL.Notifications.Enabled

C.

CoresSystems.Mobile.ApprovedEffortsModificationAIlowed

D.

CoreSystems.CoresystemsFSM.Mobile

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Question # 32

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

A.

You must have Moment-Sets defined for equipment.

B.

You must have a portal user account.

C.

You must have business rules configured.

D.

You must have equipment records against your account.

E.

You must have auto-release of assignments.

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Question # 33

Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note: There are 2 correct answers to this question.

A.

Checkout Report

B.

Service Call

C.

Business Partner

D.

Smartform

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Question # 34

In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note: There are 2 correct answers to this question.

A.

Description

B.

State

C.

Revision

D.

Language

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Question # 35

What can you select creating a dashboard report? Note: There are 3 correct answers to this question.

A.

Chart Title

B.

Chart Category

C.

Sample Chart

D.

Chart Type

E.

Visualization Type

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Question # 36

Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

A.

Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

B.

Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

C.

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

D.

Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

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Question # 37

Which object corresponds to service call in C4C? Choose the correct answer.

A.

Sales Order

B.

Ticket

C.

Ibase

D.

Service Request

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