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  • Exam Name: SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service
  • Last Update: Apr 28, 2024
  • Questions and Answers: 80
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C_S4CSV_2308 Practice Exam Questions with Answers SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Certification

Question # 6

What are examples of business benefits of using scope item Recurring Services (4X5)?

Note: There are 3 correct answers to this question.

A.

Support for automatic creation of service contracts out of multiple counter plans.

B.

Post time-sheets and expenses automatically based on service order confirmations.

C.

Integration with solution orders and automatic maintenance plan creation based on service quotations.

D.

Being able to use single cycle time and/or counter-based plans and also multiple counter plans.

E.

Support for individual scheduling and also for mass scheduling via background jobs to trigger service orders with or without automatic release.

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Question # 7

Which tool do you use to run the SAP Cloud Integration Automation Service for SAP S/4HANA Cloud?

A.

SAP Activate Roadmap

B.

SAP Maintenance Planner

C.

SAP Solution Manager

D.

SAP Best Practices Explorer

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Question # 8

Based on the SAP Activate methodology, which of the following tests are formal, and therefore must be documented during implementation?

Note: There are 2 correct answers to this question.

A.

Unit test

B.

Integration test

C.

String test

D.

Business process test

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Question # 9

Where do you specify the data retention period in the SAP S/4HANA Migration Cockpit?

A.

In the migration object template

B.

In the migration project settings

C.

In the migration object

D.

In the staging tables

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Question # 10

In an in-house repair process, which categories of costs can be posted via a confirmation onto a repair order?

Note: There are 3 correct answers to this question.

A.

Overhead costs

B.

Costs based on goods issue postings

C.

Expenses

D.

Costs based on goods receipt postings

E.

Costs based on time sheet entries

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Question # 11

Which of the following master data records are used in the process covered by the scope item Procurement for Service Management (3NI)?

Note: There are 3 correct answers to this question.

A.

Customer-material info record

B.

Business partner representing the supplier

C.

Purchasing info record

D.

Business partner representing the customer

E.

Bill of material

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Question # 12

In which scenario would you use Read Access Logging (RAL) to determine the information?

A.

If a business user accessed data in a custom field of an application

B.

If a business user accessed a business partner's personal data

C.

If a business user has restrictions when accessing data in an application

D.

If the authorizations for a business user are missing or insufficient

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Question # 13

The scope item SAP Field Service Management (49X) has been activated.

Which integration features exist with the integration between SAP S/4HANA Cloud and SAP Field Service Management?

Note: There are 2 correct answers to this question.

A.

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

B.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

C.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

D.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

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Question # 14

Which features are available in your SAP S/4HANA Cloud system when scope item Credit Memo Processing for Service Management (4GG) has been activated?

Note: There are 2 correct answers to this question.

A.

A new item category called Credit Memo Request Item becomes available for service contract items.

B.

A credit memo request can be created using the Manage Credit Memo Requests app or the Create Sales Orders (VA01) app.

C.

An approval flow for the approval of service contract items for the creation of credit memo requests can be created.

D.

Once created, a credit memo request is visible in the Transaction History of the service order to which it applies.

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Question # 15

The scope item Service Quotation (4GA) can be used to create a service quotation for a customer.

Which features are available?

Note: There are 2 correct answers to this question.

A.

A service quotation can be automatically converted into a service contract with either Fixed Pricing or Time & Material-based pricing.

B.

A service quotation can automatically create a service order when accepted.

C.

A service quotation can automatically create a service notification when accepted.

D.

A service quotation can represent either a Fixed Price or a Time & Material cost estimate to a customer.

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Question # 16

Which of the following changes would prevent SAP from running automated business process tests on your behalf?

Note: There are 2 correct answers to this question.

A.

SAP-made changes to the standard test process

B.

Changes to the data input requirements (custom data fields)

C.

Changes to the SAP S/4HANA Cloud release (upgrade)

D.

Configuration changes that impact the process flow

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Question # 17

What is the primary goal of using a solution order in an SAP S/4HANA Cloud system?

A.

To enable an SAP customer to only use one document type for all service-related processes, replacing service contracts, service orders and so on.

B.

To enable an SAP customer to provide a specific and detailed pre-defined solution to a problem for one of their customers.

C.

To enable an SAP customer to only use one document type for all sales and service processes, replacing sales orders, service contracts, service orders and so on.

D.

To enable an SAP customer to address their market for selling, delivering and managing combinations of (project) services, subscriptions and products using one overall document for one of their customers.

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Question # 18

What are customers able to scope in SAP S/4HANA Cloud with SAP Central Business Configuration?

Note: There are 2 correct answers to this question.

A.

Countries where business processes will run

B.

Scope extensions

C.

Public sector processes

D.

Pre-defined scenario bundles

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Question # 19

Based on which reference documents can you create Credit memo requests in SAP S/4HANA Cloud?

Note: There are 3 correct answers to this question.

A.

A billing document for a service credit memo

B.

A billing document for a service notification

C.

A billing document for a service contract

D.

A billing document for a service confirmation

E.

A billing document for a service order

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Question # 20

Integration and Extensibility

41 of 80

Where do you enable a customer-specific field to be available for UIs and reports relevant for the same business context?

A.

In the Custom Fields app

B.

In the Extensibility Cockpit app

C.

In the Maintain SAP Business Technology Platform Extensions app

D.

In the Runtime Authoring mode

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Question # 21

The SAP S/4HANA Cloud - Service line of business (LoB) solution supports various scope items for Event-Based Revenue Recognition (3M3, 3M4 and 3M5).

Why is more than one scope item required for the Event-Based Revenue Recognition?

A.

To support the calculation of different key performance indicators (KPIs) for margin (like Profit Margin 1 and Profit Margin 2)

B.

To support different integration scenarios (like SAP S/4HANA On Premise and SAP Field Service Management)

C.

To support different accounting principles (like IFRS and US GAAP)

D.

To support different document types (like service notifications and service orders)

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Question # 22

What are some of the key characteristics of using a fixed-price service bundle in a service order?

Note: There are 3 correct answers to this question.

A.

If the service bundle contains a service part and the item is released, the system automatically creates a purchase requisition for the service part.

B.

You can manually change the price of the service bundle using condition type PPR0.

C.

You can enter a product that represents a service bundle as a sub-item in another service bundle (nested service bundles).

D.

Pricing for the sub-items belonging to a service bundle is ignored.

E.

The account assignment object for the main item is inherited in the sub-items.

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Question # 23

What is a feature that is available in the SAP S/4HANA Cloud system once scope item Procurement for Service Management (3NI) has been activated?

A.

Goods receipts for service order line items can be posted, updating costs in the purchase order sent to a vendor.

B.

A service order line item can create a purchase order directly, skipping the purchase requisition document.

C.

Goods receipts for purchase orders can be posted that update costs in a service order at line item level.

D.

A service order line item can create a purchase contract directly, skipping the purchase order document.

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Question # 24

In SAP Central Business Configuration, which changes are possible for the Starter System after content activation?

Note: There are 3 correct answers to this question.

A.

Delete existing organizational entities

B.

Create additional product-specific configurations

C.

Add new organizational entities

D.

Edit existing product-specific configurations

E.

Change the group ledger scenario

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