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Salesforce-Communications-Cloud PDF



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  • Questions: 77 Q&A's With Detailed Explanation
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  • Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
  • Last Update: 14-Jul-2024
  • Questions and Answers: 77
  • Single Choice: 45 Q&A's
  • Multiple Choice: 32 Q&A's

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Salesforce-Communications-Cloud Questions and Answers

Question # 1

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?


Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price


Use the versioning feature and comparing the prices for the version product after having enabled the feature


Use EPC project feature checking the changes done for the defaulted project after having enable the feature


Use price list history checking the changes done after having enabled the track field history on the Price list entry object

Question # 2

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.

What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.


Implement a callout orchestration item to execute a request on the fulfillment system for activation


Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details


Implement a milestone orchestration item to execute request on the fulfillment system for activation


Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

Question # 3

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.

What are the two preparatory steps that a consultant should take to ensure the stability in production?


Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system


Ensure that customer have enough Async Apex Callouts and platform events available to cover the load


Ensure platform events mode is enabled


Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

Question # 4

An organization is requesting a negotiated price from UT in their quote for the order

which two business flows should UT have in place in communication cloud to meet the customer requirement?


Design order capture and order fulfillment flows


Design a quoting flow to negotiate price and discount approval process.


Design a contract creation and contract renewal flows


Design opportunity management flows and convert the opportunity to quote.

Question # 5

UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?


Create price list and price list entries associated with context Rules per region


Create an attribute on business internet offers and use attribute based pricing


Create price list per region and use context Rules to determine the correct Price List


Create base price list and multiple child price list per region

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