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Salesforce-Communications-Cloud Questions and Answers

Question # 1

ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?


Use industry order management to inform the assurance platform as a part of the orchestration plan


Use an on-demand data pull from communication cloud using REST API from servicer assurance


Use a Bulk API connector via middleware


Use platform events and GetAsset API

Question # 2

ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?


Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.


Do not migrate legacy assets and leverage external objects within salesforce to access them


Coordinate migration readiness across regions and execute migration all at once to ensure consistency


Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

Question # 3

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.




Adjustment using Context rules




Customizations using CPQ Hooks

Question # 4

United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.


Change of Plan


Apply Promotion


Modify Order


Disconnect and New order

Question # 5

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.

Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?


Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product


Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS


Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS


Create an orchestration plan and define a scenario for each top product offer

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