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Salesforce-Loyalty-Management PDF



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  • Exam Name: Salesforce Loyalty Management Accredited Professional Exam (SP24)
  • Last Update: 29-May-2024
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Salesforce-Loyalty-Management Questions and Answers

Question # 1

What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?


Created Date


Last Modified Date


Current Member Count


Reporting Enabled (Boolean)

Question # 2

A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.

The notification message will require the “first name” and the “membership number” to personalize the message and, a custom object named

“voucher issued” with the necessary data attributes.

Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?


Salesforce-Loyalty-Management question answer


Salesforce-Loyalty-Management question answer


Salesforce-Loyalty-Management question answer


Salesforce-Loyalty-Management question answer


Option A


Option B


Option C


Option D

Question # 3

What three types of vouchers can be configured in Loyalty Management?


Promo Code


Discount Percentage


Fixed Value


Gift Card


Product or Service

Question # 4

When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?


Assign Analytics for Loyalty User Permissions.


Create standard Salesforce reports and dashboard


Schedule dataflow for the analytics


Create an App using existing templates


Install CRM Analytics package

Question # 5

A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:

Qualifying period is reset once a year on the 31st of March.

The member-tier is not extended upon expiration.

Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?


Extend Expiration = member enrollment anniversary


Tier-model = fixed


Tier-model = anniversary


Extend Expiration = no extension

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