CIS-EM Practice Exam Questions with Answers Certified Implementation Specialist - Event Management Exam Certification

Alert groups

Manual application services

Discovered application services from Service Mapping

Correlation groups

Technical services

Every 30 seconds

Every 2 minutes

Every 10 minutes

Every 1 minute

Every 5 minutes

Alert Insights

Incident List View

CMDB Health Dashboard

Event Management Overview page

Source, type. node, resource, and metric name

Source, source instance, node, and resource

Source, type. node, and metric name

Source, source instance, node, and type

Source, type. node, resource, and time of event

JavaScript

Groovy script

PowerShell script

Regex statement

Node

Source

Severity

Message Key

Resource

Severity of -1/OK

Type of Clear

Resolution State of Closing

Resolution State of Clear

Severity of 0/Clear

After 7 days

After 14 days

After 30 days

Never

445

161

443

143

Metric_name

Message_key

Short_description

Additional_info

Ensure all Event Management – process events jobs are set to a Ready state

Verify that the Bucket field in the event table is set to zero (0)

Add additional event processor jobs

Ensure multi-node event processing is disabled

Open, Reopen, Flapping, Closed

New, Updating, Waiting, Complete

Open, Updating, Swinging, Closed

Open, Warning, Flapping, Clear

Alert00l0042

Alert0010003

Alert00l0075

Alert00l0074

CI Name, DNS, IP, MAC Address

System class name, FQDN, IP or MAC address

CI name, FQDN, SSH public host keys

CI Name, FQDN, IP, MAC Address

Polling interval for scheduling access to the target system

Internal IP address and port for communication with the target System

An active and validated MID Server

Access credentials la the MID Server system

Internal IP address and port for communication with the MID Server system

Access credentials lo the monitoring system

An alarm

An alert

An incident

A notice

An event

A metric

To automatically generate incidents from linked alerts

To manage user permissions across teams

To visualize tag-based alert groups

To update the CMDB dependency map

CMDB identification and reconciliation engine (IRE)

Unified service map

Dependency view map

CMDB class manager

Fluctuating

Swinging

Flipping

Flapping

Conducting root cause analysis

Constantly refreshing the list of alerts

Navigating through different interfaces

Performing remediation actions

To create a customized pull connector to retrieve events on behalf of an event source

To automatically populate the Configuration Management Database (CMDB)

To parse a nodename out of your raw event data in an event rule

To run as part of a remediation workflow for IT alerts that fail to execute

Transform and compose alert output

Event filter

Event options

Threshold

The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.

The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.

All CIs stored in the CMDB must have an assigned IP address within your infrastructure.

A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

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2

3

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Filter out events on ServiceNow Instance for easier consolidation and aggregation.

Promote all events to alerts during initial implementation until you fully understand which should be ignored.

Filter out events at source rather than in the ServiceNow instance.

Base-line “normal-state” events to filter out background noise.

Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.

evt_mgmt_integration

evt_mgmt_user

evt_mgmt_operator

evt_mgmt_admin

Alert management rules

Task rules

Event rules

Alert correlation rules

Critical

Error

Major

Minor

Warning

Clear

ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.

ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.

ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.

ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.

ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts.