CIS-FSM Practice Exam Questions with Answers ServiceNow Certified Field Service Management (FSM) Implementation Specialist Certification

Where can dispatchers view real-time locations of agents?

What field service model is used for maintenance at regular intervals?

As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?

Reactive, Planned, and Predictive are examples of what?

If geolocation is not enabled, the agent’s starting position for a given day defaults to what?

Which operational role is responsible for reviewing reports, metrics, and team performance?

What does dynamic scheduling use to stack rank each field agent to determine the best agent for routing?

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

What is used to organize work into tasks and can also be published m the service catalog as catalog items?

Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?

What state must a work order request be in to set dependencies for work order tasks?

What can customer service agents use to create and view associated work order tasks for customer cases?

What allows for more accurately tracking agent’s locations through mobile devices?

Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?

What can customers use on the service portal to view and select available service windows?

Each matching criteria defined in the dynamic scheduling configuration task filter is assigned a default weight of?

Location, skills, and availability are used to determine what?

How are dispatch groups that can be selected from work order tasks filtered?