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  • Exam Name: Certified Implementation Specialist - Software Asset Management Professional Exam
  • Last Update: Sep 12, 2025
  • Questions and Answers: 141
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CIS-SAM Practice Exam Questions with Answers Certified Implementation Specialist - Software Asset Management Professional Exam Certification

Question # 6

Match the best practice method for the amount of data:

CIS-SAM question answer

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Question # 7

What product must you procure a separate license for in order to utilize Workflow and Client Software Distribution (CSD) to automatically install software on devices.

A.

ITSM

B.

Asset Management

C.

Orchestration

D.

Discovery

E.

Deployment management

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Question # 8

Software Asset Lifecycle has components.

A.

8

B.

6

C.

7

D.

5

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Question # 9

Which catalog provides a collection of models in the environment?

A.

Service Catalog

B.

Item Catalog

C.

Product Catalog

D.

Vendor Catalog

E.

Model Catalog

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Question # 10

Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?

A.

Integrated Risk Management

B.

HR Management

C.

Client Software Distribution

D.

Incident Management

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Question # 11

Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

A.

Expand and collapse tree links

B.

List of all publishers

C.

Software model compliance icons

D.

Filter products

E.

Compliance toggle switch

F.

List of all publishers out of compliance

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Question # 12

The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).

A.

True

B.

False

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Question # 13

What table is populated with the content library data that is pulled from the content service?

A.

samp_sw_package

B.

cmdb_sw_product_model

C.

sam_content_library

D.

cmdb_ci_spkg

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Question # 14

Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

A.

Service Mapping

B.

HP UCMDB

C.

Microsoft SCCM

D.

ServiceNow Discovery

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Question # 15

A software model can have up to how many catalog items?

A.

1

B.

2

C.

6

D.

10

E.

Unlimited

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Question # 16

What are three ways to get software asset data into ServiceNow?

A.

Clone, Background Script, Discovery

B.

Import Data, Plugin, Clone

C.

Discovery, Import Data, Manual

D.

Plugin, Background Script, Manual

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Question # 17

Which feature provides detailed, actionable information for software reconciliation?

A.

License Workbench

B.

License Position Report

C.

Normalization and Content Service dashboard

D.

Normalization Suggestions

E.

Historical Results

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Question # 18

Match the type of result levels with the corresponding definition.

CIS-SAM question answer

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Question # 19

Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

A.

True

B.

False

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Question # 20

What are the four tiers of software reconciliation results? (Choose four.)

A.

Software License Metric

B.

Software Product

C.

Software Allocation

D.

Software Entitlement

E.

Software Publisher

F.

Software Model

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Question # 21

What is used to identify and normalize software installed in an environment?

A.

Software Discovery Mode

B.

Software Installation Model

C.

Software Model

D.

Software Normalization Model

E.

Software Reconciliation Model

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Question # 22

Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

A.

Purchased rights should be greater than 0

B.

The end date must be greater than the start date

C.

Publisher Part Number and Software Model not found

D.

Duplicate entry

E.

Publisher Part Number already exists

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Question # 23

To run an on-demand reconciliation, which module would you navigate to?

A.

Software Asset > Discovery > Run Reconciliation

B.

Software Asset > Reconciliation > Run Reconciliation

C.

Software Asset > Discovery > License Workbench

D.

Software Asset > Reconciliation > License Workbench

E.

Software Asset > Reconciliation > Run License Position Report

F.

Software Asset > Discovery > Run License Position Report

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Question # 24

As part of the discovery process, when records are written to the software installation table a check is performed to determine if the information already exists in the discovery model table, if a record exists, what does the system do?

A.

The record is deleted and recreated to ensure the most recent discovery model is recorded.

B.

Nothing, the record exists so it is ignored.

C.

A new record is created for the installation in the discovery model table.

D.

A reference to the discovery model record is identified and associated to the software installation record.

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Question # 25

ServiceNow Discovery finds IP-enabled devices and the software that runs on them. It uses a combination of the following methods to explore the devices. (Choose three.)

A.

Agents

B.

Signature files

C.

Patterns

D.

Probes

E.

Sensors

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Question # 26

What role(s) are required to import financial data for use in software spend detection? (Choose two.)

A.

sam_spend_import

B.

sam_spend_manager

C.

sam_user

D.

sam_admin

E.

procurement_user

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Question # 27

License metrics can be defined for which of the following? (Choose four.)

A.

Publishers

B.

Users

C.

Cores

D.

Devices

E.

Metric Types

F.

Operating Systems

G.

Processors

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Question # 28

By default, which ServiceNow role can view reconciliation results?

A.

sam_reconcile_user

B.

sam_user

C.

sam_viewer

D.

sam_cmdb_user

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Question # 29

Select the field attribute that indicates whether this product result is from the most recent reconciliation run.

A.

Current

B.

Last

C.

Active

D.

Latest

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Question # 30

If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

A.

Reject

B.

Create

C.

Delete

D.

Ignore

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Question # 31

The goals of Software Asset Management include which of the following? (Choose three.)

A.

Optimize spend

B.

Rationalize business applications

C.

Maintain compliance

D.

Identify unauthorized usage

E.

Support software audits

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Question # 32

A Software Product can only have a single license metric type associated to it.

A.

True

B.

False

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Question # 33

Coalesce can only use a single field to uniquely identify a record.

A.

True

B.

False

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Question # 34

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

A.

True

B.

False

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Question # 35

Which of the following are valid States of Remediation Options on the License Workbench after a reconciliation has been run? (Choose four.)

A.

New

B.

Cancelled

C.

Void

D.

Complete

E.

Done

F.

In Progress

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Question # 36

An allocation is automatically created in which of the following scenarios? (Choose two.)

A.

After receiving the rights for software from a purchase order

B.

After a Create allocation remediation option has been taken

C.

After reconciliation runs and identifies that rights are ‘Not allocated in use’

D.

When a software installation is discovered

E.

After successfully sourcing a request via an existing entitlement

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Question # 37

Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?

A.

Strategic Conformance

B.

Operational Integration

C.

Trustworthy Data

D.

Practical Management

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Question # 38

Which ServiceNow plugin is used by Software Asset Management (SAM) Professional and configured during SAM Professional setup?

A.

Vendor Procurement

B.

Asset Cost Management

C.

Normalization Data Services

D.

Asset Management

E.

ITSM Software Asset Management

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Question # 39

Which of the following license metrics require allocations in order to maintain compliance? (Choose two.)

A.

Per Core

B.

Per User

C.

Per Named Device

D.

Per Named User

E.

Per Core (with CAL)

F.

Per Application Instance

G.

Named User Plus

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Question # 40

Which related list is NOT available from the software model on the License Workbench?

A.

Unlicensed Subscriptions

B.

Unlicensed Software Products

C.

Removal Candidates

D.

Remediation Options

E.

License Metric Results

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Question # 41

When are discovery models created?

A.

Manually created

B.

Automatically created during discovery

C.

When SAM Plugin is enabled

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Question # 42

During contract negotiations, what report could you run to gain visibility to products nearing end-of support?

A.

Software Contract Lifecycle Report

B.

Software Model Lifecycle Report

C.

Software Licenses Report

D.

Software Support Report

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