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Which technique is used to get information from a series of referenced fields from different tables?
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
Which plugin allows users to install multiple applications, application-customizations. or plugins at once?
What Service Catalog feature do you use to organize items into logical groups?
What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers
Which type of tables may be extended by other tables, but do not extend another table?
What is generated from the Service Catalog once a user places an order for an item or service?
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
What module in the Service Catalog application does an Administrator access to begin creating a new item?
Buttons, form links, and context menu items are all examples of what type of functionality?
Which one of the following statements describes a characteristic of role assignment?
Which term refers to application menus and modules which you may want to access quickly and often?
Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?
What are the main components of the Form Design interface? (Choose three.)
Which would NOT appear in the History section of the Application Navigator?
What feature do you use to specify which users are able to access a Service Catalog Item?
Which data consistency settings can be achieved using UI Policy?
Choose 3 answers
A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?
When building an extended table from a base table, which fields do you need to create? Choose 2 answers
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role
What type of rules (s) would you use to implement this requirement?
After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers
What component of the ServiceNow infrastructure defines every table and field in the system?
When working on a form, what is the difference between Insert and Update operations?
Which group of permissions is used to control Application and Module access?
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers
What refers to an application or system that accesses a remote service or another computer system, known as a server?
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
Which one of the following statements describes the purpose of a Service Catalog workflow?
What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?
Which one of the following describes the primary operations performed against tables in the Service Now platform?
What actions art taken to filter a long list of records to show only those which have “email” Short Description?
Which tables are available by default in a ServiceNow instance?
Choose 3 answers
A customer requests the following data quality measures be added:
1. Incident numbers should be read-only on all lists and forms, for all users.
2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?
What component causes a flow to run after a record has been created or updated?
What is the best practice related to using the Default Update Set for moving customizations between instances?
When would you use the following steps?
1, Homepage Admin > Pages
2. Right click on Homepage record
3. Select Unioad Portal Page
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?
How would you describe the relationship between the incident and Task table?
Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?
Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
Which path would you take to access the table configuration page from a form?
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
From a form, what would you click to add additional fields to the form? (Choose two.)
What do you activate when you want to add applications or functionality within your development instance?
Which of the following are not included in an Update Set, by default? (Choose four.)
What do you call any component that needs to be managed in order to deliver services?
What would NOT appear in the Application Navigator if “service” is typed into the filter field?
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
When designing a flow, how do you reference data from a record, in that flow?
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
Which of the following statements describes how data is organized in a table?
What Is the purpose of the Fitter navigator In the Application Navigator?
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
TESTED 04 May 2024