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  • Exam Name: Salesforce Certified User Experience Designer (SU22)
  • Last Update: 06-Oct-2022
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User-Experience-Designer Questions and Answers

Question # 1

A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.

What should the designer create and show to the user to test the content and structure of the new feature?


Wireframe Prototype


Heuristic Review


Dairy Study


Task Analysis

Question # 2

Cloud kicks is planning its einstein Bot implementation and has identifiedcommon issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction


Training and support for planning


user interface planning


deboarding planning


voice and tone planning

Question # 3

Cloud kicks wants to incorporates human-centered design across its organization

Which two practices should be adopted


Including innovative ideas to showcase technology


observing user behavior


putting oneself in the situation of the end-user


creating requirements based on business leaders priorities

Question # 4

A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12different countries.

Which two design considerations should be made when planning for this site?


Countries may read text in a different (right to left vs. left to right) and layouts will be to be adjusted.


Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.


Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.


Colors may have different culture meanings in differentcountries, changing the intent of UI elements.

Question # 5

During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar.

What should be done to improve theirexperience?


Make the global search bar bigger on every page.


Update the Home page with access to commonly used reports.


Add the Daily Task component to the Home page.


Create a mood board to communicate the visual style of the UI.

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