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  • Exam Name: ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012]
  • Last Update: Apr 30, 2024
  • Questions and Answers: 130
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CTAL-TM_Syll2012 Practice Exam Questions with Answers ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012] Certification

Question # 6

Test Tools and Automation

Assume you are a Test Manager involved in system testing of a CRM application for a Pay-TV company. Currently the application is able to support a proper number of users assuring the required responsiveness. Since the business is expected to grow, you have been asked to evaluate the ability of the application to grow to support more users while maintaining the same responsiveness.

Which of the following tools would you expect to be the most useful at performing this evaluation?

Number of correct responses: 1

K21 credit

A.

Coverage tools

B.

Test management tools

C.

Static analysis tools

D.

Performance tools

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Question # 7

Defect Management

Assume you are working on a defect management process to be used by a software organization to track the current status of the defects reports for several projects.

When a defect is found for investigation a defect report is created in “Opened” state that is the unique initial state. The defect report status has also a unique finale state that is the “Closed” state.

The following state transition diagram describes the states of this defect management process:

CTAL-TM_Syll2012 question answer

where only the initial (“Opened”) and final (“Closed”) states are indicated while the remaining states (V, W, X, Y, Z) have yet to be named.

Which of the following assignments would you expect to best complete the defect management process?

Number of correct responses: 1

K32 credits

A.

V=Rejected , W=Corrected , X=Validated, Y=Re-Opened, Z=Assigned

B.

V=Assigned, W=Validated , X=Corrected, Y=Re-Opened, Z=Rejected

C.

V=Assigned, W=Corrected , X=Validated, Y=Re-Opened, Z=Rejected

D.

V= Corrected, W=Assigned, X=Validated, Y=Corrected, Z=Rejected

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Question # 8

Defect Management

During the system testing phase a tester from your test team observes a failure in the system under test and he/she decides to create an incident report. The incident report is currently in a “new” state, indicating it needs to be investigated.

Which THREE of the following information items can’t yet be present in the incident report?

Number of correct responses: 3

K32 credits (2 credits out of 3 credits correct, 1 credit point)

A.

The type of defect that caused the failure

B.

The actual and the expected result highlighting the failure

C.

The lifecycle phase in which the defect has been introduced

D.

What really caused the failure (actual cause)

E.

Steps to reproduce the failure, including screenshots, database dumps and logs where applicable

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Question # 9

Defect Management

Consider a defect report and assume that a part of its lifecycle includes the following states:

New: Is the initial state

Working: Means that the developers are addressing the defect in order to produce a fix for the defect

Clarification: Means that the developers need more information from the tester to address the defect and produce a fix for the defect and the tester is working to provide this information to the developers

Verification: Means that a fix for the defect has been produced and the tester is running the adequate tests to verify whether the fix solves the defect

Closed: is the final state

Which of the following answers represents an invalid sequence of states that can’t lead the bug report to the “Closed” state?

Number of correct responses: 1

K21 credit

A.

New, Working, Verification, Working, Clarification, Working, Verification, Closed

B.

New, Working, Clarification, Working, Verification, Closed

C.

New, Working, Verification, Working, Clarification, Working, Closed

D.

New, Working, Verification, Closed

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Question # 10

Defect Management

Which of the following information would you expect to be the most useful to perform a defect clustering analysis?

Number of correct responses: 1

K21 credit

A.

The trend in the lag time from defect reporting to resolution

B.

The defect component information

C.

The lifecycle phase in which the defect has been introduced

D.

The defect removal efficiency information

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Question # 11

The following are the requirements identified as “critical”:

REQ-SEL-001. The user shall be able to combine all the three products with all the four durations to define an item to purchase

REQ-SEL-002. The user shall be able to add a maximum of six different items to the shopping cart

REQ-PUR-001. The user shall be able to purchase all the items in the shopping cart using a credit voucher

REQ-PUR-002. The user shall be able to purchase all the items in the shopping cart using the available credit already charged on the smartcard

REQ-PUR-003. The user shall be able to purchase all the items in the shopping cart using all the accepted credit cards (Visa, MasterCard and Great Wall Card)

REG-LOGO-001. The user shall be able to logout (by clicking the logout button) from both the “select” and “purchase” pages going back to the “browse” page (anonymous navigation)

Moreover the following quality risk item has been identified as “critical”:

QR-P1. The web customer portal might not be able to provide the expected response time (less than 10 sec) for the purchase transactions under a load of up-to 1000 concurrent users

Test analysis for system testing has just begun and the following test conditions have been identified:

TC-SEL-01. Test the combinations of products and durations to define an item to purchase

TC-SEL-02. Test the maximum number of items, which can be added to the shopping cart

TC-PUR-01. Test the purchase of an item

TC-PUR-02. Test the purchase of an item with the credit charged on the smartcard

What is the MINIMUM number of test conditions that must be added to fulfill both the EXCR1 and EXCR2 exit criteria?

Number of correct responses: 1

K32 credits

A.

1

B.

2

C.

3

D.

4

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Question # 12

You are not confident with the assessment of the risk level and you suspect that it will be possible to find high-priority bugs in low-risk areas.

Furthermore the period for test execution is very short. Your goal is to test all the product risks in a risk-based way, while assuring that each product risk gets at least some amount of testing.

CTAL-TM_Syll2012 question answer

Which of the following answers describes the best test execution schedule in this scenario?

Number of correct responses: 1

K32 credits

A.

T1, T2, T3, T4, T5, T6, T7, T8, T9, T10

B.

T1, T3, T5, T7, T9, T2, T4, T6, T8, T10

C.

T10, T9, T8, T7, T6, T5, T4, T3, T2, T1

D.

T10, T8, T6, T4, T2, T9, T7, T5, T3, T1

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Question # 13

The following is the unique “critical” quality risk item that has been identified:

CR-RSK-1. The GUI of the application might accept non-integer values for the input field designed to get the number of bottles from the user

Test analysis for system testing has just begun and the following test conditions have been identified:

TC-SEL-2. Test the selection of the package sizes

TC-SEL-4. Test wrong numbers of bottles for an order

TC-CR-RSK-1. Test the accepted values from the input field designed to get the number of bottles from the user

What is the MINIMUM number of test conditions that must be added to fulfill both the EXCR1 and EXCR2 exit criteria?

Number of correct responses: 1

K32 credits

A.

4

B.

3

C.

2

D.

1

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Question # 14

Testing Process

Assume you are the Test Manager for a new software release of an e-commerce application.

The server farm consists of six servers providing different capabilities. Each capability is provided through a set of web services.

The requirements specification document contains several SLAs (Service Level Agreements) like the following:

SLA-001: 99.5 percent of all transactions shall have a response time less than five seconds under a load of up-to 5000 concurrent users

The main objective is to assure that all the SLAs specified in the requirements specification document will be met before system release. You decide to apply a risk-based testing strategy and an early risk analysis confirms that performance is high risk. You can count on a well-written requirements specification and on a model of the system behavior under various load levels produced by the system architect.

Which of the following test activities would you expect to be the less important ones to achieve the test objectives in this scenario?

Number of correct responses: 1

K43 credits

A.

Perform unit performance testing for each single web service

B.

Monitor the SLAs after the system has been released into the production environment

C.

Perform system performance testing, consisting of several performance testing sessions, to verify if all the SLAs have been met

D.

Perform static performance testing by reviewing the architectural model of the system under various load levels

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Question # 15

Testing Process

The following are the exit criteria described in the test plan of a software product:

EX1. The test suite for the product must ensure that at least each quality risk item is covered by at least one test case (a quality risk item can be covered by more test cases).

EX2. All test cases in the test suite must be run during the execution phase.

EX3. Defects are classified into two categories: “C” (critical defect) and “NC” (non-critical defect). No known C defects shall exist in the product at the end of the test execution phase.

Which of the following information is useless when the specified exit criteria is evaluated?

Number of correct responses: 1

K21 credit

A.

A traceability matrix showing the relationships between the product risk items and the test cases

B.

A list of all the open defects with the associated classification information extracted from the defect tracking system

C.

A chart, showing the trend in the lag time from defect reporting to resolution, extracted from the defect tracking system

D.

The execution status of all the test cases extracted from the test management tool

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Question # 16

Which of the following statements represents the most effective contribution of the stakeholders to the completion of the failure mode analysis table?

CTAL-TM_Syll2012 question answer

Number of correct responses: 1

K43 credits

A.

The aircraft pilot and the customer representative should contribute to assess the detection. The chief software engineer, the system architect and the expert tester should contribute to assess the priority.

B.

The aircraft pilot and the customer representative should contribute to assess the priority. The chief software engineer, the system architect and the expert tester should contribute to assess the detection.

C.

The system architect and the chief software engineer should contribute to assess the priority. The expert tester is the only one who should contribute to assess the detection.

D.

The aircraft pilot is the only one qualified to contribute to assess the priority and thus should be assigned this task. The customer representative should contribute to assess the detection.

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Question # 17

Test Management

You are performing a quality risk analysis for a CSCI (Computer Software Configuration Item) used to implement a CBIT (Continuous Built-In Test) module of a safety-critical system.

During the quality risk analysis you are trying to identify the ways in which failures of the CBIT module can occur, for each of them trying to determine the potential causes and likely effects, and the risk level (calculated as the product of three factors: severity, occurrence and detection).

Which of the following risk analysis techniques are you working with?

Number of correct responses: 1

K21 credit

A.

A lightweight product risk analysis technique

B.

Failure Mode and Effect Analysis

C.

Wide Band Delphi

D.

Cost of Exposure

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Question # 18

Test Management

Consider the following test strategies:

I. Consultative test strategy

II. Reactive test strategy

III. Analytical test strategy

IV. Process-compliant test strategy

Consider also the following examples of test activities:

1. Prioritize the test cases, based on the results of a FMEA analysis, to ensure early coverage of the most important areas and discovery of the most important defects during test execution

2. Execute usability testing driven by the guidance of a sample of users (external to the test team)

3. Perform exploratory testing sessions throughout the system test phase

4. On an Agile project, execute tests that cover the test conditions identified for each user story of a feature planned for an iteration

Which of the following correctly matches each test strategy with an appropriate example?

Number of correct responses: 1

K21 credit

A.

I-2; II-3; III-4; IV-1

B.

I-3; II-2; III-1; IV-4

C.

I-1; II-2; III-3; IV-4

D.

I-2; II-3; III-1; IV-4

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Question # 19

Test Management

You are the Test Manager of a new project aimed at developing a software system that must be certified at level B of the DO-178B standard. The project will follow a V-Model software development life cycle and it will have four formal levels of testing: component, integration, system and acceptance testing.

You must produce the test plan documentation for this project by providing an adequate coordination across the four levels of testing in order to assure auditability.

Which of the following answers would you expect to best describe how to organize the test plan?

Number of correct responses: 1

K32 credits

A.

Produce a single master test plan that covers in detail all four levels, describing the particular activities for all test levels

B.

Produce a master test plan that covers three levels (component, integration, system test) and a separate acceptance test plan

C.

Produce a master test plan describing the relationship between the four levels, and four separate detailed level test plans, one for each level

D.

Produce four separate detailed level test plans, one for each level, without a master test plan

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Question # 20

After the presentation, you are asked to explain the chart.

Assume you have applied a full risk-based testing strategy.

CTAL-TM_Syll2012 question answer

Which of the following answers would you expect to best describe the pie chart?

Number of correct responses: 1

K43 credits

A.

All the risk items have been covered with tests. No more risk items remain to test

B.

According to the full risk-based testing strategy applied, it is very likely that the highest-risk items, tests and bugs remain in the blue and red areas. Therefore, it is very risky to release the application

C.

Only the lowest-risk items, tests and bugs should remain in the blue and red areas. Therefore the application can be released at any time subject to management of the items identified in those areas

D.

97 percent of the risk items has been tested. No open bugs or test failures remain. Only 3 percent of risk items remains to be covered by the remaining test

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Question # 21

Reviews

You are the Test Manager of a project that adopts a V-model with four formal levels of testing: unit, integration, system and acceptance testing.

On this project reviews have been conducted for each development phase prior to testing, which is to say that reviews of requirements, functional specification, high-level design, low-level design and code have been performed prior to testing.

Assume that no requirements defects have been reported after the release of the product.

Which TWO of the following metrics do you need in order to evaluate the requirements reviews in terms of phase containment effectiveness?

Number of correct responses: 2

K32 credits

A.

Number of defects found during the requirements review

B.

Total number of defects attributable to requirements found during unit, integration, system and acceptance testing

C.

Total number of defects found during functional specification review, high-level design review, low-level design review, code review, unit testing, integration testing, system testing and acceptance testing

D.

Time to conduct the requirements review

E.

Total number of defects attributable to requirements, found during functional specification review, high-level design review, low-level design review, code review, unit testing, integration testing, system testing and acceptance testing

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Question # 22

Improving the Testing Process

Consider the following statements describing the importance of improving the test process:

I. Test process improvement is important because being focused only on the test process it can provide recommendations to improve the test process itself, but it can’t indicate or suggest improvement to areas of the development process

II. Test process improvement is important because it is much more effective than software process improvement to improve the quality of a software system

III. Test process improvement is important because several process improvement models (STEP, TPI Next, TMMi) have been developed over the years

IV. Test process improvement is important because every organization, regardless of the context, should always achieve the maximum level of maturity of testing described in the test improvement models such as TMMi

Which of the following answers is correct?

Number of correct responses: 1

K21 credit

A.

I. and IV. are true; II. and III. are false

B.

I., II., III. and IV are false

C.

I., II. and III are true; IV. is false

D.

I., II. and III. are false; IV. is true

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Question # 23

Improving the Testing Process

Which of the following statements about the TMMi test process improvement model is true?

Number of correct responses: 1

K21 credit

A.

In TMMi all the process areas at lower levels must be 75% complete by achieving specific and generic goals in order to claim the higher level

B.

TMMi provides an approach for test process improvement such as the IDEAL (Initiating, Diagnosing, Establishing, Acting and Learning) model

C.

TMMi has a staged architecture for process improvement with seven maturity levels

D.

At TMMi level 1 testing is chaotic without a defined process, and it is often seen as the same as debugging

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Question # 24

Which of the following is a factor that is likely to increase the test estimate? [1]

A.

Use of a new technology

B.

A requirement for high level test documentation

C.

Assigned personnel who are experienced on working with similar projects in similar environments

D.

Static test data

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Question # 25

What is the purpose of process improvement assessment models? [1]

A.

Ensure a consistent approach is used

B.

Assist in the hiring of new testers

C.

Model the failure modes of the product

D.

Identify the test tools needed for testing

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Question # 26

You are using this skills assessment spreadsheet in order to define a training development plan for your test team.

Your objective is to fill the skill gaps by having at least a team member rated as an expert for each skill identified for the “technical expertise” and “testing skills” sections, and with the ability to train the other team members.

Considering the budget constraints you can send only one person to a training course.

CTAL-TM_Syll2012 question answer

Based only on the given information, which of the following answers would you expect to be the best option to achieve your objective?

Number of correct responses: 1

K43 credits

A.

Send Robert to a performance testing training course

B.

Send Alex to a performance testing training course

C.

Send John to a performance testing training course

D.

Send Mark to a test automation training course

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Question # 27

People Skills – Team Composition

Which of the following would you expect to be most likely an example of a demotivating factor for testers?

Number of correct responses: 2

K21 credit

A.

The management asks the testers to be kept informed about the intensity, quality and results of testing

B.

The testers’ recommendations to improve the system or its testability are adopted by the development team

C.

The same regressions tests are manually executed by the same testers, for every product release, without regression test tools

D.

The testers are assessed on whether and how often they detect important and critical failures

E.

Test quality is measured by counting the number of customer/user reported problems.

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Question # 28

People Skills – Team Composition

Which of the following would you expect to be most likely an example of a motivating factor for testers?

Number of correct responses: 1

K21 credit

A.

The resources allocated for the testing activities are not sufficient and don’t allow the testers to contribute to the quality of the product

B.

The testers contribution to the quality of the software products developed from an organization is recognized with increased responsibilities

C.

The same regressions tests are executed manually by the same testers, for every product release, without any progression in content

D.

The testers are asked to perform, in parallel with their testing tasks, other tasks unrelated to their testing responsibilities

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Question # 29

People Skills – Team Composition

Assume you are managing the system testing execution phase of a project.

The system test execution period for that project is scheduled for eighteen weeks and the release date is scheduled at the end of system testing.

During the sixth week of system test execution, at the staff meeting, the project manager informs you that the project deadlines are changed and the release date that is only three weeks ahead.

This new release will not allow the completion of the system tests. Suppose also that you have followed a risk-driven test approach for this project.

Which of the following statements represents the worst way to lead your test team in the next three weeks?

Number of correct responses: 1

K21 credit

A.

Neglect your management activities and work side-by-side with your test team executing tests

B.

Considering the executed tests, you should reduce the test coverage back on the risk analysis and adjust downward the priority of the associated risk items

C.

Convince all the people of your test team that each of them is an important and needed member, and that their contribution is fundamental to the success of the team

D.

Favor and encourage a proactive attitude where people ask for new tasks as soon as they finish their current tasks

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Question # 30

People Skills – Team Composition

Your test team consists of four members (Mary, Bob, Mark, Dave) with different interpersonal skills.

The following skills assessment spreadsheet shows the characteristics of the team members with respect to a list of interpersonal-skills (for each characteristic only the member with the highest level of that characteristic is indicated and marked with ‘X’):

CTAL-TM_Syll2012 question answer

On the next project a member of your test team will have to perform some routine tasks requiring collaboration with other teams.

Who in your test team would you expect to be most suitable at doing these tasks?

Number of correct responses: 1

K43 credits

A.

Mary

B.

Bob

C.

Mark

D.

Dave

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Question # 31

Reviews

You are a Test Manager working for a software organization where reviews have never been applied. After a meeting with your managers examining a business case for reviews, (including their costs, benefits, and potential issues), the management finally decides to adopt formal reviews for future projects.

You have been given a budget that you have spent to provide training in the review process and to introduce the review process on a pilot project.

On that pilot project the introduction of reviews has been very positive in terms of positive involvement from all the participants. All the reviews applied to different documents have been very effective for their purposes (especially at revealing defects).

Which of the following answers describes an important success factor for the introduction of formal reviews which is missing in this scenario?

Number of correct responses: 1

K43 credits

A.

Management support

B.

Participant support

C.

Definition and use of metrics to measure the ROI (Return On Investment)

D.

Training in the review process

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Question # 32

The main objectives the senior management team wants to achieve are:

- to reduce the costs associated with dynamic testing

- to use reviews to ensure that the project is on course for success and following the plan

- to use reviews as a well-documented and effective bug-removal activity following a formal process with well-defined roles

- to determine the effectiveness of reviews in terms of phase containment

- to improve phase containment effectiveness

Which of the following answers would you expect to describe the best way to achieve these objectives?

Number of correct responses: 1

K43 credits

A.

You should plan for lightweight exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

B.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

C.

You should plan for formal exit-phase reviews at the end of each development phase and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the people responsible for those bugs

D.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the phase in which they have been introduced

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Question # 33

Reviews

Which of the following factors could negatively influence a review?

Number of correct responses: 1

K21 credit

A.

Include people with the adequate level of knowledge, both technical and procedural

B.

Include people who are detail-oriented and scrupulous at finding issues

C.

Include as many people as possible in order to have more viewpoints about possible problems on the item under review

D.

Include people able to contribute to a clear, thoughtful, constructive and objective discussion

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Question # 34

During the follow-up phase the following conditions are checked:

X1. The code has been completely reviewed

X2. All the identified defects have been correctly fixed and the modified code has been compiled successfully and run through all the static analyzers used by the project without warnings and errors

X3. The modified code is available under the configuration management system with a new version number for the specified CI

If these conditions are fulfilled then the review process terminates.

Which of the following characteristics of a formal review is missing in this description?

Number of correct responses: 1

K21 credit

A.

Defined entry and exit criteria

B.

Checklists to be used by the reviewers

C.

Deliverables such as reports, evaluation sheets or other review summary sheets

D.

Metrics for reporting on the review effectiveness, efficiency, and progress

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