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  • Exam Name: ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012]
  • Last Update: Jul 23, 2024
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CTAL-TM_Syll2012 Practice Exam Questions with Answers ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012] Certification

Question # 6

Test Tools and Automation

Assume you are managing a test automation project for a mission-critical system.

Because vendor provided tools and open source solutions don't meet the needs of this project, you ask your test team to develop a custom automation framework.

Which of the following management issues associated to the development of this custom automation framework is least likely to manage?

Number of correct responses: 1

K21 credit

A.

Proper testing for the custom automation framework must be performed

B.

The custom automation framework will require an adequate documentation

C.

The changes to the custom automation framework should be communicated to all external users of this tool under the GNU license

D.

The custom automation framework will need proper maintenance

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Question # 7

Test Tools and Automation

Assume you are a Test Manager involved in system testing of a CRM application for a Pay-TV company. Currently the application is able to support a proper number of users assuring the required responsiveness. Since the business is expected to grow, you have been asked to evaluate the ability of the application to grow to support more users while maintaining the same responsiveness.

Which of the following tools would you expect to be the most useful at performing this evaluation?

Number of correct responses: 1

K21 credit

A.

Coverage tools

B.

Test management tools

C.

Static analysis tools

D.

Performance tools

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Question # 8

People Skills – Team Composition

Your test team consists of four members (Mary, Bob, Mark, Dave) with different interpersonal skills.

The following skills assessment spreadsheet shows the characteristics of the team members with respect to a list of interpersonal-skills (for each characteristic only the member with the highest level of that characteristic is indicated and marked with ‘X’):

CTAL-TM_Syll2012 question answer

On the next project a member of your test team will have to perform some routine tasks requiring collaboration with other teams.

Who in your test team would you expect to be most suitable at doing these tasks?

Number of correct responses: 1

K43 credits

A.

Mary

B.

Bob

C.

Mark

D.

Dave

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Question # 9

Defect Management

During the system testing phase a tester from your test team observes a failure in the system under test and he/she decides to create an incident report. The incident report is currently in a “new” state, indicating it needs to be investigated.

Which THREE of the following information items can’t yet be present in the incident report?

Number of correct responses: 3

K32 credits (2 credits out of 3 credits correct, 1 credit point)

A.

The type of defect that caused the failure

B.

The actual and the expected result highlighting the failure

C.

The lifecycle phase in which the defect has been introduced

D.

What really caused the failure (actual cause)

E.

Steps to reproduce the failure, including screenshots, database dumps and logs where applicable

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Question # 10

Defect Management

Which of the following information would you expect to be the most useful to perform a defect clustering analysis?

Number of correct responses: 1

K21 credit

A.

The trend in the lag time from defect reporting to resolution

B.

The defect component information

C.

The lifecycle phase in which the defect has been introduced

D.

The defect removal efficiency information

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Question # 11

Testing Process

Consider an information system of a Pay-Tv company based on a SOA architecture.

The integrated system currently consists of three core systems:

- a CRM (Customer Relationship Management) system

- a BRM (Billing and Revenue Management) system

- a CAS (Conditional Access System) system

all of them communicating with SOA Middleware.

You have been asked to manage the testing activities for the integration of two additional off-the-shelf systems from two different vendors: a SMS (Short Message Service) server and an IVR (Interactive Voice Response) system.

Assume that there is a high likelihood that the two off-the-shelf systems will be low-quality and that you have a clear proof that the testing performed by the two vendors on their systems has been unsystematic and unprofessional. This obviously leads to higher quality risk for the overall integrated system.

You are the Test Manager of this project. Your main goal is to plan for testing activities to mitigate this risk.

Which of the following answers best describes the test activities (assuming it is possible to perform all of them) you should plan for?

Number of correct responses: 1

K43 credits

A.

You should plan for an informal and minimal acceptance test of the two off-the-shelf systems and then a single end-to-end test of the overall integrated system

B.

You should directly plan for a single end-to-end test focused on end-to-end tests of the overall integrated system without an acceptance test of the two off-the-shelf systems

C.

  You should plan for two levels: a system integration test and an end-to-end test of the overall integrated system

D.

You should plan for adequate re-testing of both the systems followed by a system integration test and an end-to-end test of the overall integrated system

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Question # 12

You are not confident with the assessment of the risk level and you suspect that it will be possible to find high-priority bugs in low-risk areas.

Furthermore the period for test execution is very short. Your goal is to test all the product risks in a risk-based way, while assuring that each product risk gets at least some amount of testing.

CTAL-TM_Syll2012 question answer

Which of the following answers describes the best test execution schedule in this scenario?

Number of correct responses: 1

K32 credits

A.

T1, T2, T3, T4, T5, T6, T7, T8, T9, T10

B.

T1, T3, T5, T7, T9, T2, T4, T6, T8, T10

C.

T10, T9, T8, T7, T6, T5, T4, T3, T2, T1

D.

T10, T8, T6, T4, T2, T9, T7, T5, T3, T1

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Question # 13

Improving the Testing Process

Which of the following statements about the STEP test process improvement model is true?

Number of correct responses: 1

K21 credit

A.

In the STEP model, tests validate the requirements and use cases when they are developed

B.

The STEP model stresses defect detection and demonstration of capability, whereas the defect prevention is a secondary potential goal of testing

C.

The STEP model assures that the system requirements specification and the test design specification processes don't overlap

D.

In the STEP model, testware design occurs after coding

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Question # 14

Improving the Testing Process

Consider the following statements describing the importance of improving the test process:

I. Test process improvement is important because being focused only on the test process it can provide recommendations to improve the test process itself, but it can’t indicate or suggest improvement to areas of the development process

II. Test process improvement is important because it is much more effective than software process improvement to improve the quality of a software system

III. Test process improvement is important because several process improvement models (STEP, TPI Next, TMMi) have been developed over the years

IV. Test process improvement is important because every organization, regardless of the context, should always achieve the maximum level of maturity of testing described in the test improvement models such as TMMi

Which of the following answers is correct?

Number of correct responses: 1

K21 credit

A.

I. and IV. are true; II. and III. are false

B.

I., II., III. and IV are false

C.

I., II. and III are true; IV. is false

D.

I., II. and III. are false; IV. is true

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Question # 15

Improving the Testing Process

Which of the following statements about the TMMi test process improvement model is true?

Number of correct responses: 1

K21 credit

A.

In TMMi all the process areas at lower levels must be 75% complete by achieving specific and generic goals in order to claim the higher level

B.

TMMi provides an approach for test process improvement such as the IDEAL (Initiating, Diagnosing, Establishing, Acting and Learning) model

C.

TMMi has a staged architecture for process improvement with seven maturity levels

D.

At TMMi level 1 testing is chaotic without a defined process, and it is often seen as the same as debugging

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Question # 16

Consider the following scenario:

Your customer is closely involved in the development project. Requirements are communicated verbally and rarely written down. An iterative development model is being followed and time boxing is used to stay on schedule.

Which of the following statements is true? [3]

A.

A requirements traceability matrix will be created at the start of each iteration.

B.

Your developers are using a waterfall methodology.

C.

There is a risk that the system architecture may have to be changed during the development process.

D.

Testing will start when all coding is completed.

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Question # 17

When scheduling performance testing, which of the following approaches would be most advisable? [1]

A.

Starting the performance testing during unit and integration testing

B.

Deferring the start of performance testing until all functional defects have been resolved

C.

Leveraging end users to do unit-level performance testing and automated tools for system-level performance testing

D.

Requiring all performance tests to pass before starting functional testing

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Question # 18

The test team is using a distributed model for testing.

What is the primary factor you should consider with this model? [1]

A.

Alignment of methodologies

B.

Co-location of test team

C.

Provision of growth opportunities for the individual testers

D.

Planned vs. actual hours

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Question # 19

Your application development team is performing "test-driven" development. This is a core principal of which software development model?[1]

A.

Sequential

B.

Iterative

C.

Agile

D.

Spiral

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Question # 20

You have done a comprehensive risk analysis. You have involved the appropriate people in assessing the risks and determining the likelihood and impact of those risks. You have been testing for three months and have been able to mitigate 75% of the high risk items. You have two weeks left in testing and you now do not expect to be able to complete all the items on the high-risk

mitigation list, never mind any from the medium or low-risk lists.

What is the most effective action you should take? [3]

A.

Use a random selection algorithm to pick tests from the high, medium, and low risk mitigation lists - thereby ensuring that each risk list has some mitigation.

B.

Present your risk mitigation progress and project status to the project's stakeholders, and request additional time or assistance in re-prioritizing the remaining high-risk items.

C.

Concentrate testing in areas that have already found numerous problems.

D.

Retest the highest risk areas to ensure no regressions have occurred.

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Question # 21

You can count on well-written requirements, but you can’t count on an adequate contribution of the stakeholders to the quality risk analysis. You have to mitigate the insufficient contribution of the stakeholders because the risk-based testing approach shall minimize the product risks. Your test team has one expert tester in security testing.

Which of the following test activities would you expect to be the less important in this context?

Number of correct responses: 1

K43 credits

A.

Extract from the defect tracking system of the previous project all the security defects and failures, and classify them to support design and execution of specific tests

B.

Automate all functional and non-functional system tests

C.

Apply systematic and exploratory testing for integration and system test

D.

Perform exploratory testing sessions with adequate charters covering security aspects

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Question # 22

Test Management

Which of the following answers describes a factor that may reduce the effort spent when using distributed test teams without negatively affecting system quality?

Number of correct responses: 1

K21 credit

A.

Difficulties in communication between the distributed test teams due to time zone differences

B.

With several distributed test teams, every team assumes that some test conditions are covered by other teams but actually no one covers them

C.

With several distributed test teams, two or more teams assume some test conditions are covered by their team and their team alone. But all of the teams actually cover them

D.

With several distributed test teams, all of the distributed test teams use a single unified test dashboard

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Question # 23

Test Management

Which of the following statements about management of product quality risks in mature organizations with respect to the lifecycle, is true?

Number of correct responses: 1

K21 credit

A.

Mature organizations address product quality risks associated to non-functional characteristics only during the system test phase

B.

Mature organizations are aware that the contribution of testing to analysis of product quality risks is very important. The analysis should occur throughout the entire lifecycle

C.

Mature organizations don’t waste time identifying the sources of risks. They only focus on identifying product quality risks

D.

Mature organizations are aware that risk management of product quality risks only occurs during testing

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Question # 24

Test Management

You are the Test Manager of a new project that will have three formal levels of testing: unit, integration and system testing. The testing strategy you decide to adopt a blend of risk-based testing and reactive testing strategies.

Which of the following answers describes the most consistent example of implementation of this test strategy during the execution of the system tests?

Number of correct responses: 1

K21 credit

A.

Your test team executes exploratory tests following a session-based test management approach throughout the system test phase

B.

Your test team executes system tests under the guidance of a sample of users throughout the system test phase

C.

Your test team executes scripted tests designed and implemented before the execution of the system test phase, to cover the identified product risks. It also performs exploratory testing sessions throughout the system test phase

D.

Your test team autonomously performs some exploratory testing sessions and, at the very end of the system testing phase, it also executes more system tests under the guidance of a sample of users

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Question # 25

The main objectives the senior management team wants to achieve are:

- to reduce the costs associated with dynamic testing

- to use reviews to ensure that the project is on course for success and following the plan

- to use reviews as a well-documented and effective bug-removal activity following a formal process with well-defined roles

- to determine the effectiveness of reviews in terms of phase containment

- to improve phase containment effectiveness

Which of the following answers would you expect to describe the best way to achieve these objectives?

Number of correct responses: 1

K43 credits

A.

You should plan for lightweight exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

B.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

C.

You should plan for formal exit-phase reviews at the end of each development phase and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the people responsible for those bugs

D.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the phase in which they have been introduced

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Question # 26

During the follow-up phase the following conditions are checked:

X1. The code has been completely reviewed

X2. All the identified defects have been correctly fixed and the modified code has been compiled successfully and run through all the static analyzers used by the project without warnings and errors

X3. The modified code is available under the configuration management system with a new version number for the specified CI

If these conditions are fulfilled then the review process terminates.

Which of the following characteristics of a formal review is missing in this description?

Number of correct responses: 1

K21 credit

A.

Defined entry and exit criteria

B.

Checklists to be used by the reviewers

C.

Deliverables such as reports, evaluation sheets or other review summary sheets

D.

Metrics for reporting on the review effectiveness, efficiency, and progress

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Question # 27

Reviews

You are the Test Manager of a project that adopts a V-model with four formal levels of testing: unit, integration, system and acceptance testing.

On this project reviews have been conducted for each development phase prior to testing, which is to say that reviews of requirements, functional specification, high-level design, low-level design and code have been performed prior to testing.

Assume that no requirements defects have been reported after the release of the product.

Which TWO of the following metrics do you need in order to evaluate the requirements reviews in terms of phase containment effectiveness?

Number of correct responses: 2

K32 credits

A.

Number of defects found during the requirements review

B.

Total number of defects attributable to requirements found during unit, integration, system and acceptance testing

C.

Total number of defects found during functional specification review, high-level design review, low-level design review, code review, unit testing, integration testing, system testing and acceptance testing

D.

Time to conduct the requirements review

E.

Total number of defects attributable to requirements, found during functional specification review, high-level design review, low-level design review, code review, unit testing, integration testing, system testing and acceptance testing

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Question # 28

Reviews

You are a Test Manager working for a software organization where reviews have never been applied. After a meeting with your managers examining a business case for reviews, (including their costs, benefits, and potential issues), the management finally decides to adopt formal reviews for future projects.

You have been given a budget that you have spent to provide training in the review process and to introduce the review process on a pilot project.

On that pilot project the introduction of reviews has been very positive in terms of positive involvement from all the participants. All the reviews applied to different documents have been very effective for their purposes (especially at revealing defects).

Which of the following answers describes an important success factor for the introduction of formal reviews which is missing in this scenario?

Number of correct responses: 1

K43 credits

A.

Management support

B.

Participant support

C.

Definition and use of metrics to measure the ROI (Return On Investment)

D.

Training in the review process

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Question # 29

Reviews

Which of the following factors could negatively influence a review?

Number of correct responses: 1

K21 credit

A.

Include people with the adequate level of knowledge, both technical and procedural

B.

Include people who are detail-oriented and scrupulous at finding issues

C.

Include as many people as possible in order to have more viewpoints about possible problems on the item under review

D.

Include people able to contribute to a clear, thoughtful, constructive and objective discussion

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Question # 30

Test Management

Assume you are managing the system testing phase of a project.

The system test execution period is scheduled to twenty weeks.

All tests are manual tests. You are following a risk-driven test approach.

During the last staff meeting the project manager tells you new deadlines that will not allow completion of all the system tests.

Which of the following would you expect to be the best way to respond to this situation?

Number of correct responses: 1

K21 credit

A.

Prioritize executing the tests for the highest product risks and track these risks

B.

Remove testers from your test team, so that they can be assigned to other projects

C.

Automate all remaining tests

D.

No action is needed, test as much as possible in the remaining time period

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