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Note! 1z0-1003-22 has been withdrawn. The new exam code is 1z0-1003-23

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1z0-1003-22 Questions and Answers

Question # 1

Your customer is using SLAs for some Activity Types.The parameter is empty when sending those activities to OFSC via API.

Which statement is true?

A.

OFSC will set the start date depending on the Customer contract rules set within OFSC.

B.

OFSC will not create the activity, and an error will be returned in the API response.

C.

OFSC always uses the Activity Creation Date as the SLA start date.

D.

OFSC will use the Activity Creation Date as the SLA start.

E.

OFSC will use available capacity to determine the most suitable start date.

Question # 2

A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.

Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

A.

Routing may assign activities to them, but contingent workers will not be included in quota calculations.

B.

Contingentworkers cannot participate in Teamwork within OFSC.

C.

Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.

D.

Contingent workers will be included in quota calculations, but routing will not assignactivities to them.

E.

Contingent workers will be removed from the OFSC system if they have not activated a route m twelve continuous months.

Question # 3

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.

Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.

Which option enables them to account for their time performing these tasks?

A.

Create a 'start-after' link template between the preliminary work and the scheduled work.

B.

Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).

C.

Add a new 'Prework' custom property to the'Edit/View activity' context in Oracle Field Service Cloud (OFSC).

D.

Create a 'start-before' link template between the preliminary work and the scheduled work.

Question # 4

A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.

They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.

They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.

What additional settings are required in the routing plan to meet the desired behavior?

A.

Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High',and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

B.

Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.

C.

Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.

D.

Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Readactivities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

Question # 5

While most field resources for a particularcompany should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.

Which configuration supports the requirementto hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

A.

Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature isdisabled.

B.

Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.

C.

Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.

D.

Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

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