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1z0-1003-22 Questions and Answers

Question # 1

Your customer is using SLAs for some Activity Types.The parameter is empty when sending those activities to OFSC via API.

Which statement is true?

A.

OFSC will set the start date depending on the Customer contract rules set within OFSC.

B.

OFSC will not create the activity, and an error will be returned in the API response.

C.

OFSC always uses the Activity Creation Date as the SLA start date.

D.

OFSC will use the Activity Creation Date as the SLA start.

E.

OFSC will use available capacity to determine the most suitable start date.

Question # 2

A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.

Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

A.

Routing may assign activities to them, but contingent workers will not be included in quota calculations.

B.

Contingentworkers cannot participate in Teamwork within OFSC.

C.

Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.

D.

Contingent workers will be included in quota calculations, but routing will not assignactivities to them.

E.

Contingent workers will be removed from the OFSC system if they have not activated a route m twelve continuous months.

Question # 3

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.

Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.

Which option enables them to account for their time performing these tasks?

A.

Create a 'start-after' link template between the preliminary work and the scheduled work.

B.

Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).

C.

Add a new 'Prework' custom property to the'Edit/View activity' context in Oracle Field Service Cloud (OFSC).

D.

Create a 'start-before' link template between the preliminary work and the scheduled work.

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