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Note! 1z0-1003-22 has been withdrawn. The new exam code is 1z0-1003-23

1z0-1003-22 Practice Exam Questions with Answers Oracle Field Service 2022 Implementation Professional Certification

Question # 6

A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.

They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.

They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.

What additional settings are required in the routing plan to meet the desired behavior?

A.

Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High',and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

B.

Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.

C.

Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.

D.

Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Readactivities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

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Question # 7

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.

Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.

Which option enables them to account for their time performing these tasks?

A.

Create a 'start-after' link template between the preliminary work and the scheduled work.

B.

Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).

C.

Add a new 'Prework' custom property to the'Edit/View activity' context in Oracle Field Service Cloud (OFSC).

D.

Create a 'start-before' link template between the preliminary work and the scheduled work.

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Question # 8

A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.

Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

A.

Routing may assign activities to them, but contingent workers will not be included in quota calculations.

B.

Contingentworkers cannot participate in Teamwork within OFSC.

C.

Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.

D.

Contingent workers will be included in quota calculations, but routing will not assignactivities to them.

E.

Contingent workers will be removed from the OFSC system if they have not activated a route m twelve continuous months.

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Question # 9

Your customer is using SLAs for some Activity Types.The parameter is empty when sending those activities to OFSC via API.

Which statement is true?

A.

OFSC will set the start date depending on the Customer contract rules set within OFSC.

B.

OFSC will not create the activity, and an error will be returned in the API response.

C.

OFSC always uses the Activity Creation Date as the SLA start date.

D.

OFSC will use the Activity Creation Date as the SLA start.

E.

OFSC will use available capacity to determine the most suitable start date.

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Question # 10

Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity.

You need to create an action link that can be usedby the technician to initiate this notification. This message will use the launch condition "Service request is created".

What base action must you specify?

A.

'send_request'

B.

'change_activity'

C.

'create_request'

D.

'create_activity'

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Question # 11

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.

A resource within that bucket - John Smith - has no individualwork skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.

Which statement is correct regarding how routing handles work skill matches in this situation?

A.

Routing will notassign that activity to John Smith due to a soft skills mismatch.

B.

Routing will not assign that activity to John Smith due to a work skills mismatch.

C.

Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D.

Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

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Question # 12

Which two statements are correct regardingDelivery Windows in Oracle Field Service Cloud (OFSC)?

A.

Delivery Windows are calculated for all Activity Types by default.

B.

Delivery Windows are enabled per Resource Type calculations.

C.

Delivery Windows are configurable by size and granularity by Activity Type.

D.

Delivery Windows are configurable by size and granularity as a global setting in OFSC.

E.

Delivery Windows are enabled and calculated per Activity Type configurations.

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Question # 13

The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?

A.

The activity turns red and a Resource Tree warning appears.

B.

The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).

C.

The activity turns red

D.

A Resource Tree warning appears and a message scenario is launched (if configured).

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Question # 14

Which three statements are trueregarding resource calendar options?

A.

Shifts can be used within a variety of work schedules.

B.

Nonworking time is used to identify known absences such as vacations or holidays.

C.

Nonworking reasons are set by default and cannot be modified.

D.

Holidays for calendars are defined using the configuration option of Holidays.

E.

Work Schedules can contain combinations of shifts and nonworking times.

F.

Working time can contain multiple work schedules.

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Question # 15

A customer's 'Senior Administrator' user is responsible for periodically auditingthe configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.

Which option fulfills that requirement?

A.

Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.

B.

Create a subscription via the Core REST API to include all 'configurationUpdated' events.

C.

Ensure that the Senior Administrator’s assigned User Type has access to the Configuration History report within Core Manage.

D.

Create a subscription via the CoreREST API to include all 'configurationChangesMade' events.

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Question # 16

Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

A.

broadcast messages to users based on their assigned Collaboration group(s)

B.

broadcast messages to users based on their proximity to a location on the map

C.

broadcast messages to users based on their compliance with Smart Location settings

D.

broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements

E.

broadcast messages to users based on their assigned Help Desk(s)

F.

broadcast messages to users based on their assigned User Type

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Question # 17

Which two statements are correct regarding the use of planned capacity management?

A.

Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.

B.

Planned capacity can be set at the day level only for a given capacity area and it's organization units.

C.

Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.

D.

Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.

E.

Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.

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Question # 18

Which two statements are correct regarding the characteristics of an SLA window?

A.

An SLA window indicates when an activity should be completed.

B.

An SLA window indicates how long an activity should take to complete.

C.

An SLA window indicates that there is enough time available within it to perform an activity.

D.

An SLA window indicates when an activity should start.

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Question # 19

Which two statement are correct regarding activity assignment via Collaboration?

A.

An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned.

B.

An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.

C.

An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.

D.

An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.

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