A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?
A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?
Your customer is using SLAs for some Activity Types.The
Which statement is true?
Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity.
You need to create an action link that can be usedby the technician to initiate this notification. This message will use the launch condition "Service request is created".
What base action must you specify?
A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.
A resource within that bucket - John Smith - has no individualwork skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?
Which two statements are correct regardingDelivery Windows in Oracle Field Service Cloud (OFSC)?
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?
A customer's 'Senior Administrator' user is responsible for periodically auditingthe configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?
Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?
Which two statements are correct regarding the use of planned capacity management?
Which two statements are correct regarding the characteristics of an SLA window?
Which two statement are correct regarding activity assignment via Collaboration?