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  • Exam Name: Oracle Knowledge Management 2021 Implementation Essentials
  • Last Update: 24-Jun-2022
  • Questions and Answers: 70
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1z0-1037-21 Questions and Answers

Question # 1

Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved? (Choose three.)

A.

the total number of times the search has been made with the search string containing the title of the document

B.

the total number of times documents were clicked on

C.

the number of cases linked to the top answer

D.

the number of times the “Is this answer helpful?” option has been selected as “Yes”

E.

the number of times documents were clicked on as a result after a particular answer

Question # 2

Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.

However, when they try to connect with Knowledge Foundation API they receive an exception code“ACCESS_DENIED”.

What are two reasons for this? (Choose two.)

A.

Staff account credentials are not correct.

B.

Staff account profile does not have permission to access Knowledge Foundation API.

C.

For Site “II_CONNECT_ENABLED” Configuration setting is not turned on.

D.

For Site “IP_CONNECT_ENABLED” Configuration setting is not turned on.

E.

Knowledge Foundation API can only be used by an internal application.

Question # 3

Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

A.

When executing a query against a report database, a maximum of 20,000 rows can be returned.

B.

When executing aquery against an operational database, a maximum of 20,000 rows can be returned in a single request.

C.

The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.

D.

When executing a query against a report database, a maximum of 100,000 rows can be returned.

E.

When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.

F.

The combination of the multi-object Create, Get, Update & Destroyoperations and the Batch operations is limited to 10,000 total input objects per SOAP request.

Question # 4

Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A.

Answer articles can contain variables.

B.

Answer articles can be archived but not deleted.

C.

Answer articles can be copied.

D.

Multiple answers cannot be updated simultaneously.

E.

Answer articles cannot be printed.

Question # 5

Which two statements are true about response requirements for incidents? (Choose two.)

A.

Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

B.

Custom response requirements are based on the level of service being provided.

C.

Holidays have to be defined before creating response requirements.

D.

Default response requirements for an interface cannot be modified.

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