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1z0-1038-22 Questions and Answers

Question # 1

Which three actions can a guide branch out to?

A.

Calling a URL

B.

Firing a named event

C.

Inserting another guide

D.

Calling an add-in

E.

Creating anincident

Question # 2

A customer is trying to use Element Manager to import and add-ins and receives this error:

"This package cannot beprocessed."

What is the reason for this error?

A.

Check if the exported file was generated by a product version that is older than the existing product version.

B.

The hash value during import doesn't match the hash declared at the end of the rile.

C.

The Browser User Interface (BUI) workspace is not using the standard workspace.

D.

Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

Question # 3

A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A.

Create a custom incident milestones report and add it to a custom incident workspace

B.

Add all the holidays observed by your organization.

C.

Define default response requirements.

D.

Use business rules to automatically calculate dates

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