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  4. 1z0-1038-22 - Oracle Service Center 2022 Implementation Professional
Note! 1z0-1038-22 has been withdrawn. The new exam code is 1z0-1038-23

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1z0-1038-22 Questions and Answers

Question # 1

Which three actions can a guide branch out to?

A.

Calling a URL

B.

Firing a named event

C.

Inserting another guide

D.

Calling an add-in

E.

Creating anincident

Question # 2

A customer is trying to use Element Manager to import and add-ins and receives this error:

"This package cannot beprocessed."

What is the reason for this error?

A.

Check if the exported file was generated by a product version that is older than the existing product version.

B.

The hash value during import doesn't match the hash declared at the end of the rile.

C.

The Browser User Interface (BUI) workspace is not using the standard workspace.

D.

Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

Question # 3

A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A.

Create a custom incident milestones report and add it to a custom incident workspace

B.

Add all the holidays observed by your organization.

C.

Define default response requirements.

D.

Use business rules to automatically calculate dates

Question # 4

Your customer specifies five requirements.

Which three requirements can be fulfilled by using workflows?

A.

If a contact record does not exist, creating a contact record as captured by an agent from customers

B.

If a contact record exists, loading details from the contact found in the incident workspace

C.

Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

D.

Capturingall incident-associated CO data from customers

E.

Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

Question # 5

Which option should you useto create or configure queues?

A.

Configuration > Application Appearance >Customizable Menus > System Menus

B.

Configuration > Application Appearance > Customizable Menus > Custom Menus

C.

Configuration > Site Configuration > Message Bases

D.

Configuration> Site Configuration > Configuration Settings

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