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Practice Free 1z0-1038-22 Oracle Service Center 2022 Implementation Professional Exam Questions Answers With Explanation

We at Crack4sure are committed to giving students who are preparing for the Oracle 1z0-1038-22 Exam the most current and reliable questions . To help people study, we've made some of our Oracle Service Center 2022 Implementation Professional exam materials available for free to everyone. You can take the Free 1z0-1038-22 Practice Test as many times as you want. The answers to the practice questions are given, and each answer is explained.

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Question # 6

A customer is trying to use Element Manager to import and add-ins and receives this error:

"This package cannot beprocessed."

What is the reason for this error?

A.

Check if the exported file was generated by a product version that is older than the existing product version.

B.

The hash value during import doesn't match the hash declared at the end of the rile.

C.

The Browser User Interface (BUI) workspace is not using the standard workspace.

D.

Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

Question # 7

Which three actions can a guide branch out to?

A.

Calling a URL

B.

Firing a named event

C.

Inserting another guide

D.

Calling an add-in

E.

Creating anincident

Question # 8

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A.

Agents can use the Fill Inbox functionality to select any of the three queues.

B.

Agents will get incidents only from the ql queue.

C.

Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

D.

Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Question # 9

What are the three different types of pull policy for queues?

A.

Round Robin

B.

First Due

C.

Manual

D.

Strict Priority

E.

Standard

F.

Advanced

Question # 10

A customer wants to change the following text on the receipt and ask submit page:

“Thanks for submitting your question. Use this reference number for follow up:#120728-000001

A member of our support team will get back to you soon.

If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it.”

Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

A.

Submit an incident to customer care.

B.

Look for the message in the receipt email body.

C.

Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

D.

Run a message base report and search for the text string you want to change.

Question # 11

Which Oracle Service Cloud capability can assign chats based on language and product skills?

A.

Advanced routing

B.

Business rules

C.

Syndicated chat

D.

Engagement engine

Question # 12

Which three functions are not part of the math group of functions?

A.

lower

B.

to_number

C.

rand

D.

round

E.

power

F.

floor

G.

length

Question # 13

Which three statements are true about add-ins?

A.

They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

B.

They can be designed to create visualcomponents and not perform any integrations.

C.

They always run locally to access local data.

D.

They always run locally on the machines on which the desktop application runs.

E.

They are the visual areas of Oracle Service Cloud Agent Desktop.

F.

They canbe added to the Custom Portal area of Oracle Service Cloud.

Question # 14

Which two statements are true about a disposition?

A.

It can be made visible on the Customer Portal.

B.

It can be linked to products.

C.

It helps to identify the root cause of an incident.

D.

It can be set to a maximum depth of three in hierarchy levels.

E.

It can be linked to categories.