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  • Exam Name: Avaya Aura® Contact Center Administration Exam
  • Last Update: 29-Nov-2025
  • Questions and Answers: 66
  • Single Choice: 58 Q&A's
  • Multiple Choice: 8 Q&A's

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3312 Questions and Answers

Question # 1

Which function does the Avaya Aura® Media Server (AAMS) provide to the Avaya Aura® Contact Center (AACC) in a SIP environment?

A.

It supports the Active Directory link to the Computer Telephony Integration (CTI) agent.

B.

It links the Communications Control Toolkit Server to the Contact Center Management Administration (CCMA).

C.

It supports the Avaya Agent Desktop.

D.

It anchors customer calls, announcements, and agent calls to the AAMS conference it created.

Question # 2

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:

1. Verify that the skillset is in service.

2. Provide a recorded announcement if the skillset is not in service.

3. Queue to the skillset if the skillset is in service.

4. Provide a recorded announcement for a welcome message.

Which three flow blocks support these requirements? (Choose three.)

A.

Wait

B.

Queue

C.

Output

D.

Input

E.

Logic

Question # 3

A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.

The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).

Which two places should the supervisor look for these references? (Choose two.)

A.

Real Time Statistics > Skillset Statistics

B.

Historical Statistics > Parameters

C.

Contact Center Management > Agent Definition

D.

Orchestration Designer > Scripts and Flows

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