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  4. 3312 - Avaya Aura® Contact Center Administration Exam

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  • Exam Name: Avaya Aura® Contact Center Administration Exam
  • Last Update: 22-Apr-2024
  • Questions and Answers: 66
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3312 Questions and Answers

Question # 1

Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

A.

Force the agent into Not Ready and select an existing Not Ready Reason Code.

B.

Force the agent into Not Ready and select an existing After Call Work Code.

C.

Force the agent to login.

D.

Force the agent to logout.

Question # 2

A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone.

Which Call Presentation Class option would be used to accomplish this task?

A.

Call Force Delay

B.

Return to Queue

C.

After Call Break for N seconds

D.

Put DN on hold to answer call

Question # 3

A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?

A.

Transition

B.

Setup

C.

Processing

D.

Queue

Question # 4

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:

1. Verify that the skillset is in service.

2. Provide a recorded announcement if the skillset is not in service.

3. Queue to the skillset if the skillset is in service.

4. Provide a recorded announcement for a welcome message.

Which three flow blocks support these requirements? (Choose three.)

A.

Wait

B.

Queue

C.

Output

D.

Input

E.

Logic

Question # 5

A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.

Which view provides a snapshot of the latest and most up-to-date data from the AACC?

A.

the Contact Center Manager Administration View

B.

the Synchronization View

C.

the Contact Center View

D.

the Local View

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